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Reviews of Sonesta ES Suites Auburn Hills Detroit

3 out of 5
Sonesta ES Suites Auburn Hills Detroit
2050 Featherstone Rd, Auburn Hills, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 524 out of 962 reviews" "
Rating 8 - Good. 264 out of 962 reviews" "
Rating 6 - Okay. 92 out of 962 reviews" "
Rating 4 - Poor. 43 out of 962 reviews" "
Rating 2 - Terrible. 39 out of 962 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

ayodeji

Traveled with family
Liked: Cleanliness, amenities
Located in a very nice and serene neighborhood,the employee that checked us in was very nice,we requested for an upgrade after we realized we needed at least 2 beds for the 3 of us,she promptly processed an upgrade for us without any hassles.Overall an excellent experience
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Ayodeji, thank you for your warm words about your stay at Sonesta ES Suites Auburn Hills Detroit. We're glad to hear our team member's quick assistance made your stay comfortable and you enjoyed our serene neighborhood. It's wonderful to know that the upgrade to accommodate your needs was processed smoothly. We truly appreciate your positive feedback and looking forward to serving you again.

8/10 Good

James Elliott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
James, thank you for choosing Sonesta ES Suites Auburn Hills Detroit. Since there's no specific feedback given, we hope your stay was enjoyable and met your expectations. We're looking forward to your next visit.

10/10 Excellent

Janita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Maria on Mar 23, 2024
Janita, thank you for your 5-star rating of Sonesta ES Suites Auburn Hills Detroit. It's gratifying to know we met your expectations. We would be delighted to welcome you back next time you're in Detroit.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Joshua, thank you so much for your top rating. We're thrilled you enjoyed your stay at Sonesta ES Suites Auburn Hills Detroit. We hope to welcome you back in the near future. Your satisfaction is our top priority.

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m very impressed with this property! From the moment you arrive to the time you depart everything is great and such friendly staff! A nice modern and cool vibe all around.
Stayed 1 night in Mar 2024
Response from Maria on Mar 16, 2024
We appreciate your lovely rating, Daniel!The satisfaction of our guests is important to us so we can't wait to see you back again at Sonesta ES Suites Auburn Hills Detroit soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

6/10 Okay

Renee

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
The staff was friendly
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
Renee, your recognition of our team members' friendliness is appreciated. Striving to maintain a friendly environment is always our goal. We hope for the opportunity to further exceed your expectations in the future.

6/10 Okay

Jenny

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
We appreciate you taking the time to share your feedback, Jenny.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 Good

Leann

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 23, 2024
Thank you for the 4-star rating, Leann!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Sonesta ES Suites Auburn Hills Detroit. Thank you again for sharing!

10/10 Excellent

Tammy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
Tammy, thank you kindly for your remarkable feedback about your stay at Sonesta ES Suites Auburn Hills Detroit. We're thrilled to hear that we were able to provide a wonderful experience for you. Your review means a lot to our team members. We genuinely hope to see you again soon.

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All listed amenities where there and functioning they made good use of the small space for the room
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 24, 2024
Alex, we're pleased to hear you appreciated all the well-functioning amenities at Sonesta ES Suites Auburn Hills Detroit. Our aim is to optimize every inch of space we've got to offer a comfortable and efficient experience. We look forward to hosting you again in the future.

8/10 Good

Denise

Liked: Cleanliness, staff & service
Room was big, comfy bed. Bathroom was needing some minor repairs-cracked tiles, caulking replaced etc.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 24, 2024
Denise, thank you for your feedback about your stay at Sonesta ES Suites Auburn Hills Detroit. We're pleased to hear that you found the room spacious and the bed comfortable. Your notes about the bathroom maintenance have been taken into account and will be shared with our maintenance team. We appreciate you bringing it to our attention and hope it didn't hinder your overall experience. Looking forward to welcoming you back soon.

10/10 Excellent

Lovell

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The room was clean and i liked the breakfast.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Lovell, it's terrific to know that you experienced the warm and friendly service at Sonesta ES Suites Auburn Hills Detroit. We're delighted you enjoyed your stay with us, from the sparkling clean rooms to the satisfying breakfast. We appreciate your feedback and look forward to your next visit.

2/10 Terrible

Kesha

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No cleaning crew on the weekend no towels and ran out of toilet paper and dishwasher did not work had to wash dishes by hand
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 13, 2024
Kesha, we regret to hear your stay wasn't up to your expectations and that you faced issues with the cleanliness standards and amenities. Being available to provide adequate items for your comfort is a priority and we regret the inconvenience caused. It's disheartening that the dishwasher was bothering you, and we truly understand the inconvenience of washing dishes by hand. We value your feedback and will address these issues with our colleagues to ensure better service in future. We hope you will provide us another opportunity to serve you better.

10/10 Excellent

Jill

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, very clean! The hotel is so close to fantastic shopping and dining. Great place to stay!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 9, 2024
Jill, we're thrilled that you found the rooms at Sonesta ES Suites Auburn Hills Detroit spacious and immaculate. It's also great to hear you enjoyed our convenient location near excellent shopping and dining options. We appreciate your delightful remarks and look forward to having you stay with us again.

8/10 Good

Ketera

Liked: Cleanliness, staff & service, property conditions & facilities
I loved that it was near multiple restaurants
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 6, 2024
Ketera, it's great to hear you appreciated the convenient location of Sonesta ES Suites Auburn Hills Detroit. Our proximity to a variety of dining options is certainly a feature that guests enjoy. We hope your stay was enjoyable and look forward to welcoming you back in the future.

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet property.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 5, 2024
William, it's wonderful to hear that you enjoyed the tranquil ambiance at Sonesta ES Suites Auburn Hills Detroit. We're dedicated to ensuring our guests a serene and inviting stay. Thank you for sharing your thoughts, and we look forward to your return.

10/10 Excellent

Wayne

Liked: Staff & service, property conditions & facilities
Stayed 13 nights in Jan 2024
Response from Customer Service on Feb 5, 2024
Thank you for the amazing rating, Wayne!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sonesta ES Suites Auburn Hills Detroit soon!Thanks again for leaving your feedback!

2/10 Terrible

Sierra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 31, 2024
Sierra, your rating indicates that your experience may not have met your expectations. Your feedback is valued and it would be helpful to learn specifics of your stay to identify potential areas of improvement. Your insights matter and we hope you'll consider sharing more detail in the future.

10/10 Excellent

Sarah

Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 18, 2024
Sarah, it's wonderful to see your perfect rating for Sonesta ES Suites Auburn Hills Detroit! We are truly grateful for your support and hope to have the pleasure of welcoming you back in the future. Thank you once again for choosing us as your preferred stay destination.

10/10 Excellent

Jermaine

Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 5, 2024
Jermaine, we're thrilled to see your top-tier rating for your stay at Sonesta ES Suites Auburn Hills Detroit. We eagerly anticipate your next visit so we can continue striving to deliver exceptional experiences! Thank you for choosing us.

8/10 Good

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and super clean.
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Adam, we're truly thrilled to hear that you appreciated the cleanliness at Sonesta ES Suites Auburn Hills Detroit. It's also wonderful to hear your compliments towards our dedicated team members. We hope to host you again in the future and strive to always exceed your expectations.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Last night of a 2-week trip.
(The property is being worked on some, I believe, but not sure exactly how much. We saw windows being replaced.) The rooms felt worn out, but we chose this hotel for the 2-bedroom layout for our family. Breakfast was decent. People were friendly. Met the need, but not a favorite I would necessarily come back to.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 9, 2024
It's delightful to hear that you have chosen the Sonesta ES Suites Auburn Hills Detroit due to it's accommodating layout. We notice your constructive point of having observed some rooms needing refreshing. Our aim is to continually upgrade our facilities to offer our guests a comfortable stay. Additionally, it's great to hear you enjoyed breakfast and found our team members to be cordial. While we might not have been your first choice this time, we promise to endeavor in making your future stay more enjoyable. We would be happy to have the chance to serve you again.

4/10 Poor

Christine

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn’t go back
The room smelled horribly of cigarettes, was not clean and the beds were terribly uncomfortable.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 9, 2024
Christine, we deeply regret that your stay did not meet your expectations. We're distressed to hear about the discomfort caused by the scent in your room, the cleanliness levels, and the beds. We want all our guests to enjoy a fresh, clean, and comfortable environment, and it's clear you had some trouble with that. Please know we are fully committed to rectifying these issues for future stays. We hope to have another opportunity to better serve you.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 3, 2024
Thank you for the perfect rating!We are very pleased to hear that you had a wonderful stay at Sonesta ES Suites Auburn Hills Detroit. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Good

Tiara

Traveled with partner
Liked: Cleanliness, staff & service
The room itself and utilities are a little worn and dated otherwise very much a clean room.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Tiara, thank you for taking the time to share your thoughts. At Sonesta ES Suites Auburn Hills Detroit, we're committed to improving our guest experience, and your feedback about the room's conditions will guide us. It's heartening to note you found the room to be clean. We're looking forward to your next visit, where we aim to exceed your expectations, and showcase our enhancements.

10/10 Excellent

Stewart, Saint Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to rest
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 24, 2023
Stewart, it's fantastic to hear you consider the Sonesta ES Suites Auburn Hills Detroit as the best place for relaxation. We're thrilled that we could provide a comfortable and cozy retreat for you. We anticipate your next visit with great pleasure.

10/10 Excellent

Marshall

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 19, 2023
Marshall, it's wonderful to note your perfect rating for Sonesta ES Suites Auburn Hills Detroit! We're thrilled you enjoyed your stay and look forward to welcoming you again for another exceptional experience.

10/10 Excellent

Wilbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and affordable,
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 25, 2023
Wilbert, it's great to hear that you found the Sonesta ES Suites Auburn Hills Detroit to be neat, budget-friendly, and enjoyable. We appreciate your feedback and look forward to hosting you again in the future. Thank you for choosing our hotel for your stay.

2/10 Terrible

Elise

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 18, 2023
Elise, we're sincerely sorry to discover your stay did not meet your expectations. While there is no specific feedback to address, we genuinely value your input. Rest assured, our team is committed to continuous improvement in all we do. We hope you will consider giving us another opportunity to showcase our dedication to exceptional service.

6/10 Okay

Brendon

Stayed 1 night in Oct 2023
Response from Customer Service on Oct 22, 2023
Thank you for sharing your feedback, Brendon!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Francis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice rooms with lots of space for our big family.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 16, 2023
Francis, thank you for sharing your excellent experience at Sonesta ES Suites Auburn Hills Detroit. We're thrilled to know our spacious rooms were able to accommodate your big family comfortably and that our team members were able to make your stay more enjoyable. We look forward to welcoming your family back in the future.

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shopping trip
The room was spacious and very nice having a full kitchen with separate sitting area. Breakfast was also pretty decent and staff friendly.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 16, 2023
Deborah, thank you for highlighting the spaciousness and functionality of your room at Sonesta ES Suites Auburn Hills Detroit, along with the enjoyable breakfast and friendliness of our team members. We appreciate your feedback and hope you'll consider us for future visits to Detroit.

8/10 Good

Rusty

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very comfortable and while I didn't use the kitchenette, having access to real dishes in the room was very nice as well as microwave, prep sink, full size fridge and induction top. This room would be very comfortable for an extended stay. Morning breakfast was ok. Nothing amazing. All a bit bland. I wished the breakfast started at 6am.
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 12, 2023
Rusty, thank you for choosing to stay at Sonesta ES Suites Auburn Hills Detroit. It's wonderful to know you found our room amenities, including the full-sized refrigerator and induction top, to be handy, even for those not planning to cook. We apologize if our breakfast didn't quite hit the mark, and we've noted your suggestion of an earlier start time. We hope to serve you again on any future visits, perhaps even for an extended stay.

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 10, 2023
Thank you for the fantastic rating, Marcelo!It's outstanding you had such a wonderful experience at Sonesta ES Suites Auburn Hills Detroit. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 29, 2023
Julie, it's wonderful to hear that your experience at Sonesta ES Suites Auburn Hills Detroit was positively reflected in your rating. We hope to have the pleasure of welcoming you back soon. Your satisfaction is our utmost reward!

10/10 Excellent

Debra K

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 26, 2023
Thanks for the perfect rating, Debra!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Sonesta ES Suites Auburn Hills Detroit.Have a wonderful day!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 24, 2023
Cynthia, the team at Sonesta ES Suites Auburn Hills Detroit deeply appreciates your perfect score rating. We are delighted to note you had a wonderful stay and it's encouraging to know that our diligent efforts are truly making a difference to those who choose to stay with us. We're eagerly looking forward to your next visit. Safe travels until then!

10/10 Excellent

Gary

Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 24, 2023
Thanks, Gary! It's outstanding your time at Sonesta ES Suites Auburn Hills Detroit was fantastic. We can't wait until your next visit!

6/10 Okay

Irene P

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 14, 2023
Irene, we noticed your recent rating and we understand that there may be areas where we didn't meet your expectations. We are committed to continually improving our services, and we appreciate the feedback. We hope you'll give us another opportunity to provide a better experience in the future.

10/10 Excellent

Jen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, was very impressed with the rooms and the breakfast. Friendly staff!
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 11, 2023
Jen, thank you for your glowing review! It's truly heartening to hear you were impressed with the comfort of our rooms at Sonesta ES Suites Auburn Hills Detroit. Our team takes pride in creating a welcoming ambiance for guests and we are thrilled you enjoyed our comprehensive breakfast options. We look forward to making your next stay just as memorable!

6/10 Okay

shuming

Disliked: Property conditions & facilities
we arrived hotel arround 11pm on Friday , no hot water!! we Left from the hotel before 7am on Saturday, still no hot water.
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 12, 2023
Shuming, we regret to hear about your experience with the lack of hot water during your stay. We understand how this can certainly affect the comfort of your visit. Rest assured, this is not a typical occurrence. We thank you for bringing this to our attention. Our team is dedicated to providing the best service possible and your feedback assists us in further improving. We hope we will have another chance to better serve you in the future.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 5, 2023
Katie, it's wonderful to know you had the best experience at Sonesta ES Suites Auburn Hills Detroit. We appreciate your stellar rating and hope to welcome you back soon for yet another delightful stay! Safe travels!

4/10 Poor

Donald

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was not very clean. Hair on the shower curtain, bathtub, and towel rack. We had forgotten our room key and came back from our event late at night. I called on my cell phone from outside of the hotel and asked for a replacement key and just gave the receptionist only the room number. She did not verify our identity or even ask what the name was on the booking. Made us keys and never confirmed who we were once. At midnight they just let people have keys to rooms without having any idea who they are or if they are even a guest at the hotel. This is very very unsafe.
Stayed 3 nights in Aug 2023
Response from Customer Service on Sep 4, 2023
Donald, it's concerning to hear about your encounter with cleanliness and security during your stay. A top-notch hygiene experience, as well as ensuring all guest's safety, are among our key priorities. It sounds like your experience did not match that. We're reviewing your comments with our team members to enhance our procedures and provide an improved stay in the future. Thank you for bringing these matters to our attention.

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice place
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 30, 2023
Thanks for the perfect rating, Howard!We're pleased to hear that you have fully enjoyed your stay at Sonesta ES Suites Auburn Hills Detroit, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Customer Service on Sep 7, 2023
Thank you for sharing your thoughts with us, Amy!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Sonesta ES Suites Auburn Hills Detroit. Thank you and have a lovely day!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 20, 2023
We're thrilled to see your solid rating for the Sonesta ES Suites Auburn Hills Detroit. It seems like we've made a good impression, and nothing could make us happier. We hope to welcome you back soon to provide an even better stay.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 20, 2023
Linda, thank you for your high rating of Sonesta ES Suites Auburn Hills Detroit. It brings us joy to know that you had a fantastic stay. We're looking forward to your next visit!

10/10 Excellent

Shannon, Fort Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this location was AMAZING! The property is clean and well kept. The beds were comfortable. The breakfast was more than adequate. This will now be our GO TO for our annual trip to the area. Thank You Sonesta!
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 15, 2023
Shannon, we're thrilled to hear that Sonesta ES Suites Auburn Hills Detroit will be your go-to on your annual trip. It's wonderful to know that you appreciated our dedicated team members and the comfort of our beds. We're also delighted to learn that you enjoyed our well-maintained premises and the breakfast service. A heartfelt thank you for your words of praise, and we're excited for your return in the future.

4/10 Poor

Craig

Stayed 2 nights in Aug 2023
Response from Customer Service on Aug 11, 2023
Thank you for sharing your feedback, Craig.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

2/10 Terrible

Mark

Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 11, 2023
We appreciate the feedback, Mark.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.