Ratings based on 304 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

LACK OF CUSTOMER SERVICE

Posted Sep 12, 2016
Pros: PROXIMITY TO VENUES
Cons: SEE ABOVE. I WAS TOLD THAT THE HOTEL WAS AT CAPACITY WHEN I CHECKED IN AND TOLD THAT I COULD ACCEPT A LESSER ROOM OR LEAVE-W/O A REFUND.
Location: THE PALACE OF AUBURN HILLS, DTE, GREAT LAKES CROSSING
IF YOU BOOK THIS HOTEL , DO NOT EXPECT TO GET THE ROOM THAT YOU PAID FOR. THEY WILL ONLY GAURANTEE A ROOM, NOT ROOM TYPE. MY HUSBAND AND I WERE PUT IN A HANDICAP ACCESSIBLE ROOM, WHICH WAS A FAR CRY FROM THE KING SUITE THAT WE PAID FOR. THE NIGHT MANAGER AND LOBBY ATTENDANT WERE DECEITFUL. THE NIGHT MANAGER IS LACKING IN PROFESSIONALISM AND CUSTOMER SERVICE. I WAS TOLD BY THE DAY MANAGER THAT HOW THIS SITUATION WAS HANDLED WAS A TRAINING ISSUE AND DEFINATELY NOT APPROPRIATE. NEEDLESS TO SAY, I WOULD NOT RECOMMEND BOOKING THROUGH A TRAVEL SITE.
5 out of 5
by A verified traveler from Ohio

Great location!

Posted Sep 8, 2016
Just down the street from the Palace. The room was spacious & the staff was incredibly nice.
Comment from Hotel Management
Sep 24, 2016 by Jessica VanDeMark, Hotel Management
Dear Guest, Thank you for the kind words regarding our staff. It is always a pleasure to hear when there efforts to make everyone feel welcome and special have not gone unnoticed. We hope to see you again for your next adventure to the palace of Auburn Hills.
4 out of 5
by A verified traveler

Nice hotel near concert venue

Posted Sep 4, 2016
Pros: The upgrades
Cons: The breakfast only had two fruit options pineapples and bananas which my boyfriend and I are allergic to. There was also no stand alone meat option.
I picked this hotel because I had stayed in the past for concerts. It is easy to get back and forth without the headache of traffic. I was disappointed in the fact that I had to pay for shuttle services this time because a wedding party was at the hotel. Next time I will call to check this because I wouldn't have stayed.
Comment from Hotel Management
Sep 24, 2016 by Jessica VanDeMark, Hotel Management
Dear guest, Thank you for leaving a review of your recent stay. Please always feel free to ask our breakfast attendant for an additional fruit, as you are allergic to what was offered that morning. It would have been our pleasure to get you another fruit. We hope to see you again in the future.
4 out of 5
by A verified traveler from TC MI

Posted Aug 27, 2016
Loved the layout of our room. Very spacious. The bathroom was awesome, the tile and glass work was a nice touch.
Comment from Hotel Management
Aug 31, 2016 by Jessica VanDeMark, Hotel Management
Dear Guest, We are pleased to hear that you loved your guest suite. We hope to see you again in the near future.
5 out of 5
by A verified traveler

Posted Aug 5, 2016
Pros: Location
Location: Very close to the Palace of Auburn Hills.
We stayed here when we were attending a concert at the Palace of Auburn Hills. It is very close and easy to get to when leaving the busy parking lot.
Comment from Hotel Management
Aug 11, 2016 by Jessica , Hotel Management
Thank you for choosing to stay with us while in town for the concert. We look forward to seeing you the next time you are in town!
4 out of 5
by A verified traveler

Posted Jul 20, 2016
Great experience overall. The staff is super friendly and helpful.
Comment from Hotel Management
Jul 29, 2016 by Jessica VanDeMark, Hotel Management
Dear Guest, Thank you for the kind words regarding your recent stay. We hope that you will continue to stay with us whenever your travels bring you to the area.
5 out of 5
by A verified traveler from Benzonia Michigan

Nice hotel

Posted Jul 18, 2016
I was there early for check-in called ahead let the know like they ask . They found an available room My son room wasn't ready I forgot to ask about that. They took care of it after maid was done a room was soon available This all.happened before check-in time.The room we're clean spacious. Staff was very friendly
Comment from Hotel Management
Jul 29, 2016 by Jessica VanDeMark, Hotel Management
Dear Guest, Thank you for taking the time to leave a review of your recent experience with us. It is always a pleasure to hear when our guests have enjoyed their time.
5 out of 5
by A verified traveler

Stayed here for a concert at dte. Very nice.

Posted Jul 16, 2016
Didn't spend much time in our room but it was nice
Comment from Hotel Management
Jul 29, 2016 by Jessica VanDeMark, Hotel Management
Dear Guest, Thank you for your 5 star review. We are pleased to hear that our proximity to the venue you were attending worked well for you. We hope to serve your future lodging needs.
3 out of 5
by Jacqueline from Chandler

Where's the jacuzzi tub???

Posted Jun 28, 2016 on Hotels
Not what I was expecting from the pictures. Ask for the jacuzzi tub and was told it is only available in 2 unit but yet it's in the main picture for the hotel. Otherwise room was ok
Comment from Hotel Management
Jun 29, 2016 by Jessica, Hotel Management
Dear Guest, Thank you for choosing to stay at the SpringHill Suites Auburn Hills. I am sorry that there was some confusion regarding our guest suites. While we do have 2 rooms that have the Jacuzzi in the room, there is a hot tub located in the pool area for all guests to enjoy. We hope that the next time you are in town you are able to reserve and enjoy a Jacuzzi suite.
4 out of 5
by Clifton from Flushing, MI

Posted Jun 20, 2016 on Hotels
Overall this is a great hotel and I would recommend it to anyone and everyone! The room was clean, spacious, and beautifully decorated. It had a small sofa sectional that doubled for business or pleasure, a small enclosed office area with desk, an amazing shower, microwave and refrigerator was in its own little area, and I was pleasantly surprised with the cost/value of the hotel. I slept on the floor for a few hours and was still quite comfortable still (horrible migraine and I had to lean over the air conditioning unit to help aliviate the pain) next time I'm in town for another concert this will be the hotel I book. Just a quick drive to the venue so it's very convenient. My only complaint wold be that the lock was broke on the side side access door, and that there was some litter in the stairwell (the lid and straw to a soda cup and some candy wrappers) that stayed for our entire visit. That's why I'll give it 4.5 stars.
Comment from Hotel Management
Jun 27, 2016 by Jessica, Hotel Management
Dear Guest, Thank for choosing to stay with while you were in town attending the concert. While we are saddened to hear that you had a migraine, we are pleased to hear that you were able to get some relief. We have passed along your concerns regarding the access door, as well as, the litter in the stairwell. We hope to see you again for your next concert adventure.