Ratings based on 107 Verified Reviews

4.5 out of 5
95% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 4, 2017
We arrived early and they allowed us to check in slightly earlier than the posted check in time. Very nice and helpful staff.
Comment from Hotel Management
Feb 4, 2017 by Jessica VanDeMark, Hotel Management
Dear Guest, Thank you for staying with us! We are pleased to hear that we were able to get you into your guest suite a little earlier than expected. We hope to see you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Value

Posted Jan 18, 2017
Pros: Breakfast included. Short drive to restaurants and shopping centers.
Location: Close to Twin Lakes Crossing, Oakland University, Target and places to eat (10 min drive).
One night stay, hotel was clean, front desk staff was helpful.
Comment from Hotel Management
Jan 26, 2017 by Jessica VanDeMark, Hotel Management
Dear Guest, Thank you for choosing our property for your stay. We are pleased to hear that you had the chance to enjoy our wonderful full hot breakfast. We look forward to seeing you again, whenever your travels bring you back to our area.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Filled the bill quite nicely.

Posted Nov 21, 2016
Pros: (in no particular order) Pool-Spa, True breakfast, comfortable bed, spacious, quiet room, efficient elevators, exceptional staff, nice lobby.
Cons: Demarcation between lobby and eating area/bar could be improved. My room let in a lot of light around the door--hard to get the room really dark.
In the area for a family function and stayed two days. The hotel was well located, comfortable, had easy access, good amenities, reasonable rates, especially given the included breakfast that actually included real food. And the staff were uniformly pleasant and helpful. I would recommend this chain to anyone.
Comment from Hotel Management
Nov 27, 2016 by Jessica VanDeMark, Hotel Management
Dear Andrew, Thank you for staying with us while in town for your family function. We have shared your review with our staff to help encourage them to strive for excellence.
5 out of 5
Recommended
for Everyone
by A verified traveler from Saginaw, United States of America

Close to the Palace! Very Convenient.

Posted Nov 21, 2016
Staff was sharp and friendly. Facilities were spotless and the decor and amenities were up to date and stylish.
Comment from Hotel Management
Nov 27, 2016 by Jessica VanDeMark, Hotel Management
Dear Guest, Thank you for the 5 star rating of your stay! We hope that you will come and see us again real soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Windsor, ON

Great location if going to the Palace!

Posted Nov 7, 2016
Location: Only 1 mile to the Palace and Ciccarelli's Sports Bar.
Nice, clean hotel with decent free breakfast. Bed was comfortable.
Comment from Hotel Management
Nov 13, 2016 by Jessica VanDeMark, Hotel Management
Dear Guest, Thank you for choosing to stay with us for your recent lodging needs! It is our hope that we will see you the next time you are in town for an event at the Palace of Auburn Hills.
3 out of 5
Recommended
for Everyone
by A verified traveler

Understaffed facility all around bar and breakfast

Posted Oct 17, 2016
Pros: Clean room
Cons: Bar person or waiter at bar . Stood around so long shuttle arrived for pic up no reg coffee available
Location: Not much but culvers
The room was updated and very clean doors loud when closing no matter how quiet you shut them very thin walls can hear conversation in next room
Comment from Hotel Management
Oct 24, 2016 by Jessica VanDeMark, Hotel Management
Dear Guest, Thank you choosing to stay with us for your recent lodging needs. Please allow me to apologize, because by the sounds of things your stay was not as awesome as we had hoped it would be. We hope that you will come and see us again in the near future and allow us the chance to give you the wow experience that each of our guests deserve.
1 out of 5
by A verified traveler

LACK OF CUSTOMER SERVICE

Posted Sep 12, 2016
Pros: PROXIMITY TO VENUES
Cons: SEE ABOVE. I WAS TOLD THAT THE HOTEL WAS AT CAPACITY WHEN I CHECKED IN AND TOLD THAT I COULD ACCEPT A LESSER ROOM OR LEAVE-W/O A REFUND.
Location: THE PALACE OF AUBURN HILLS, DTE, GREAT LAKES CROSSING
IF YOU BOOK THIS HOTEL , DO NOT EXPECT TO GET THE ROOM THAT YOU PAID FOR. THEY WILL ONLY GAURANTEE A ROOM, NOT ROOM TYPE. MY HUSBAND AND I WERE PUT IN A HANDICAP ACCESSIBLE ROOM, WHICH WAS A FAR CRY FROM THE KING SUITE THAT WE PAID FOR. THE NIGHT MANAGER AND LOBBY ATTENDANT WERE DECEITFUL. THE NIGHT MANAGER IS LACKING IN PROFESSIONALISM AND CUSTOMER SERVICE. I WAS TOLD BY THE DAY MANAGER THAT HOW THIS SITUATION WAS HANDLED WAS A TRAINING ISSUE AND DEFINATELY NOT APPROPRIATE. NEEDLESS TO SAY, I WOULD NOT RECOMMEND BOOKING THROUGH A TRAVEL SITE.
Comment from Hotel Management
Oct 21, 2016 by Jessica VanDeMark, Hotel Management
Dear Guest, Thank you for taking the time to leave a review of your stay with us. Please allow me to apologize for lack of professionalism shown by our staff during your check in process. We hope that you will come and see us again and allow us to make your next stay a great one.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Great location!

Posted Sep 8, 2016
Just down the street from the Palace. The room was spacious & the staff was incredibly nice.
Comment from Hotel Management
Sep 24, 2016 by Jessica VanDeMark, Hotel Management
Dear Guest, Thank you for the kind words regarding our staff. It is always a pleasure to hear when there efforts to make everyone feel welcome and special have not gone unnoticed. We hope to see you again for your next adventure to the palace of Auburn Hills.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near concert venue

Posted Sep 4, 2016
Pros: The upgrades
Cons: The breakfast only had two fruit options pineapples and bananas which my boyfriend and I are allergic to. There was also no stand alone meat option.
I picked this hotel because I had stayed in the past for concerts. It is easy to get back and forth without the headache of traffic. I was disappointed in the fact that I had to pay for shuttle services this time because a wedding party was at the hotel. Next time I will call to check this because I wouldn't have stayed.
Comment from Hotel Management
Sep 24, 2016 by Jessica VanDeMark, Hotel Management
Dear guest, Thank you for leaving a review of your recent stay. Please always feel free to ask our breakfast attendant for an additional fruit, as you are allergic to what was offered that morning. It would have been our pleasure to get you another fruit. We hope to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from TC MI

Posted Aug 27, 2016
Loved the layout of our room. Very spacious. The bathroom was awesome, the tile and glass work was a nice touch.
Comment from Hotel Management
Aug 31, 2016 by Jessica VanDeMark, Hotel Management
Dear Guest, We are pleased to hear that you loved your guest suite. We hope to see you again in the near future.