Ratings based on 337 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from DH, MI

Close to Palace

Posted Mar 7, 2017
Pleasant atmosphere, quiet. Bed and pillows a little to hard for my liking. Eggs not very hot, and oatmeal was mushy..
Comment from Hotel Management
Mar 8, 2017 by Jessica VanDeMark, Hotel Management
Dear Guest, Thank you for taking the time to leave a review of your recent stay. We have shared your feedback with out staff to continue to improve our services for each and every guest.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 4, 2017
We arrived early and they allowed us to check in slightly earlier than the posted check in time. Very nice and helpful staff.
Comment from Hotel Management
Feb 4, 2017 by Jessica VanDeMark, Hotel Management
Dear Guest, Thank you for staying with us! We are pleased to hear that we were able to get you into your guest suite a little earlier than expected. We hope to see you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Value

Posted Jan 18, 2017
Pros: Breakfast included. Short drive to restaurants and shopping centers.
Location: Close to Twin Lakes Crossing, Oakland University, Target and places to eat (10 min drive).
One night stay, hotel was clean, front desk staff was helpful.
Comment from Hotel Management
Jan 26, 2017 by Jessica VanDeMark, Hotel Management
Dear Guest, Thank you for choosing our property for your stay. We are pleased to hear that you had the chance to enjoy our wonderful full hot breakfast. We look forward to seeing you again, whenever your travels bring you back to our area.
3 out of 5
by A verified traveler

Posted Jan 7, 2017 on Hotels
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Thank you for staying with us. We hope to see you again in the near future.
5 out of 5
by Sherri

Very clean and a pleasure to do business with!

Posted Dec 26, 2016 on Hotels
My husband and two grandchildren stayed at your hotel December 23 and we had a awesome stay! The staff was very pleasant and helpful with a smile on their face, and after a 4 hour drive that was a treat! Your hotel was very clean and the location worked out great for us. The room was very clean and roomy. The breakfast had several choices to please all of our taste. Thank you so much for making our stay a pleasure!!
Comment from Hotel Management
Jan 2, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for such an amazing review of your recent stay. It is always wonderful to hear when our guests have truly enjoyed our hotel, staff and amenities. We hope to see you again real soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Filled the bill quite nicely.

Posted Nov 21, 2016
Pros: (in no particular order) Pool-Spa, True breakfast, comfortable bed, spacious, quiet room, efficient elevators, exceptional staff, nice lobby.
Cons: Demarcation between lobby and eating area/bar could be improved. My room let in a lot of light around the door--hard to get the room really dark.
In the area for a family function and stayed two days. The hotel was well located, comfortable, had easy access, good amenities, reasonable rates, especially given the included breakfast that actually included real food. And the staff were uniformly pleasant and helpful. I would recommend this chain to anyone.
Comment from Hotel Management
Nov 27, 2016 by Jessica VanDeMark, Hotel Management
Dear Andrew, Thank you for staying with us while in town for your family function. We have shared your review with our staff to help encourage them to strive for excellence.
5 out of 5
Recommended
for Everyone
by A verified traveler from Saginaw, United States of America

Close to the Palace! Very Convenient.

Posted Nov 21, 2016
Staff was sharp and friendly. Facilities were spotless and the decor and amenities were up to date and stylish.
Comment from Hotel Management
Nov 27, 2016 by Jessica VanDeMark, Hotel Management
Dear Guest, Thank you for the 5 star rating of your stay! We hope that you will come and see us again real soon.
5 out of 5
by A verified traveler

Awesome place to stay !

Posted Nov 10, 2016 on Hotels
We have a very positive experience staying here - clean big rooms.
Comment from Hotel Management
Nov 13, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for another amazing 5 star review! We hope to see you again real soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Windsor, ON

Great location if going to the Palace!

Posted Nov 7, 2016
Location: Only 1 mile to the Palace and Ciccarelli's Sports Bar.
Nice, clean hotel with decent free breakfast. Bed was comfortable.
Comment from Hotel Management
Nov 13, 2016 by Jessica VanDeMark, Hotel Management
Dear Guest, Thank you for choosing to stay with us for your recent lodging needs! It is our hope that we will see you the next time you are in town for an event at the Palace of Auburn Hills.
3 out of 5
Recommended
for Everyone
by A verified traveler

Understaffed facility all around bar and breakfast

Posted Oct 17, 2016
Pros: Clean room
Cons: Bar person or waiter at bar . Stood around so long shuttle arrived for pic up no reg coffee available
Location: Not much but culvers
The room was updated and very clean doors loud when closing no matter how quiet you shut them very thin walls can hear conversation in next room
Comment from Hotel Management
Oct 24, 2016 by Jessica VanDeMark, Hotel Management
Dear Guest, Thank you choosing to stay with us for your recent lodging needs. Please allow me to apologize, because by the sounds of things your stay was not as awesome as we had hoped it would be. We hope that you will come and see us again in the near future and allow us the chance to give you the wow experience that each of our guests deserve.