Ratings based on 210 Verified Reviews
They paid and stayed. We double-checked.
3.3 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.1 Hotel condition
They paid and stayed.
by A verified traveler from Port Huron, MI
Not impressedPosted Sep 14, 2015
The only thing good I can say is that my kids had fun in the pool area, and the beds were comfortable.
for Familiesby Robert from Tyler TX
Avoid if possiblePosted Jul 7, 2015 on Hotels
I would avoid this hotel. They placed us in a building without anyone else there. In addition, the halls and room smelled of mildew. The bed was hard. We did not get housekeeping because we were not on their "schedule". The evening staff was rude and discriminated against us for using Hotels.com
for Everyoneby A verified traveler from Detroit, MI
The children and & really enjoyed the stay.Posted Jul 6, 2015
Pros: The location, the staff & the rooms.
Cons: I would like to see a microwave in the rooms and a continental breakfast.
Location: It was a good location near plenty Walmart, Movies, Bounce house and restaurants
The rooms are really big & spacious. The beds, pillows & comforters had me mezmerized. I had to call the operator once because there was a malfunction with the door knob; the young man at the front desk stated they would not assign that room to anyone until the door knob was fixed. The water park was awesome. The hot tub for the adults had me captured and didn't want to leave. There was also a warm tub for the children it was nice too. The kids enjoyed it. Perfect place to take the children.
for Everyoneby A verified traveler
Very nice pool areaPosted Jul 4, 2015
Perfect pool area for all kids. Cafe was excellent. Front desk staff was excellent but the pool staff were not as friendly.
for Familiesby Tnitha
Posted Jun 22, 2015 on Hotels
for Everyoneby A verified traveler from Michigan
Great spot for kidsPosted Jun 8, 2015
We stayed 1 night to celebrate my daughter's 10th birthday with friends. They loved the pool and it was very clean and we'll monitored by life guards. The pool cafe had a lot of snack options as well. Our room was very clean, but the air conditioning did not work well and it was muggy and warm most of the night. The arcade was also very hot and di not seem to be air conditioned well either (it's directly over the pool area). The staff was great and VERY accommodating to any requests we had. Overall, I would go there again with my kids :)
for Everyoneby A verified traveler
Waterpark was fun, hotel needs extensive cleaningPosted Jun 4, 2015
The waterpark was fun, the pools are starting to show mildew and need a good scrubbing. Arcade area was a disappointment; many games did not work, anytime something wasn't working, a lifegaurd had to fix it. Room needs a good carpet washing and mold cleanup in the bathroom.
for Familiesby albert
Posted May 24, 2015 on Hotels
for Familiesby Brittany from Chicago
Worst stay ever.Posted May 19, 2015 on Hotels
When I went to check in the receptionist gave me attitude right away. I asked if they had a luggage cart by all the doors and she said no we only have two and when people decide to bring them back down then you can use on. She gave me the wrist bands for the pool and she shorted me one. I explained we had two adults and 3 kids and she got snippy and said that's not what I was told. So we ended up carrying our luggage to the third floor. We got changed and went to the pool. I had floaties on the kids and they each had a wave board, and well the life guard came up and literally yelled at the kids and said they are not allowed to have them. We get upstairs after swimming and looked for the remote for the TV and there wasn't one, I called down stairs and the receptionist replied well did you even look!? She eventually had maintenance come up to bring one and he was the nicest person on staff. I will never stay at this hotel again unless they have a major attitude check. I didn't drive 500 miles to be treated like garbage.
by A verified traveler from MI
Very loud. Dirty. Disappointing.Posted May 18, 2015
The best part about the hotel was the check in process. It was quick, painless. The staff was very helpful, polite. The room furniture was dirty. The black chair in the room was stained all over. The mattresses were dirty and stained. Hotel was extremely loud at 11pm. The best I could compare it to is night club. Running down the hallways. Screaming. Foul language. Shocked that management would allow it. If you pass hotel staff in the hallway they will not greet you on say hi, which is kinda surprising and rude. The water park is also dirty. One of the water drinking fountains had food in it (or vomit) and it was still there the next afternoon. Surprising since it's located next to the employee only door that they enter and exit at least twice every two hours when they shut down the part for testing.