Check availability

Reviews of The Dearborn Inn, A Marriott Hotel

4 out of 5
The Dearborn Inn, A Marriott Hotel
20301 Oakwood Blvd, Dearborn, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 328 out of 557 reviews" "
Rating 8 - Good. 135 out of 557 reviews" "
Rating 6 - Okay. 61 out of 557 reviews" "
Rating 4 - Poor. 17 out of 557 reviews" "
Rating 2 - Terrible. 16 out of 557 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Dale D

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Absolutely terrible hotel, however, is closing in a week for renovations (and still charging full price)...room was beat down, paint chipped and coming off the ceiling, either 93 degrees or 50....we left at 7am in a snowstorm just to get out of there...
Stayed 1 night in Jan 2023

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place and people excellent.
Stayed 1 night in Jan 2023
Response from Nancy on Jan 14, 2023
Dear MARGARET,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Amos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the best in the renovation!
Stayed 1 night in Dec 2022
Response from Nancy on Dec 23, 2022
Dear Mr. Amos, Thank you so much Mr. Amos. I hope you enjoyed your stay with us. Thank you, Nancy

10/10 Excellent

Teresa

Liked: Property conditions & facilities
The
Stayed 2 nights in Dec 2022
Response from Nancy on Dec 23, 2022
Dear TERERSA,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and full of history.
Stayed 1 night in Dec 2022
Response from Nancy on Dec 22, 2022
Dear KIMBERLY,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Kathleen

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2022
Response from Nancy on Dec 3, 2022
Dear Kathleen, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Sizhu

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Love the history of the hotel. The bathroom and vent were very dusty. Old carpet made us sneeze and cough all night. The property was very beautiful however and close to the museum.
Response from Nancy on Nov 8, 2022
Dear Sizhu,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Lisa a

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant historic hotel
Stayed 2 nights in Oct 2022
Response from Nancy on Oct 30, 2022
Dear Lisa,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay .
Stayed 3 nights in Oct 2022
Response from Nancy on Oct 30, 2022
Dear Brian,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Nancy on Oct 30, 2022
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Nancy on Oct 30, 2022
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Nancy on Oct 30, 2022
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Chris

Stayed 1 night in Sep 2022

4/10 Poor

Robert, Menlo Park

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Argumentative front desk staff
Stayed 7 nights in Sep 2022
Response from Nancy on Oct 30, 2022
Dear Robert,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Anita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful historic property. Well maintained. Wonderful spacious grounds, immaculately cared for. Very quiet, as if you were a guest at a country estate and yet very well priced. Unless you have mobility issues, it is within easy walking distance to the Henry Ford museum and downtown Dearborn. A wonderful wedding venue. Definitely recommend this property.
Stayed 5 nights in Aug 2022
Response from Nancy on Oct 30, 2022
Dear Anita,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

6/10 Okay

William

Traveled with partner
Ive stayed at the Dearbirn Inn on visits to the area for many years. The Inn is delightful but needs refurbishment.
Stayed 1 night in Aug 2022
Response from Nancy on Oct 30, 2022
Dear William,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Nicole

Stayed 1 night in Aug 2022

6/10 Okay

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
This place needs to turn up the temp, allow guests to adjust the temp in the room, and they need to provide higher quality pillows that are firm and supportive. For the price; not a good deal to stay here.
Stayed 3 nights in Aug 2022

8/10 Good

Kimberly

Traveled with group
Liked: Staff & service, amenities
The small homes..i reserved 2 rooms at the same time.hoping they would b closer together..next time i will specify. The smell in the rooms was old and musty notvery welcoming...
Stayed 1 night in Aug 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Ford Museum
Our room was outdated. Pool area outdated as well. The tub drained slowly and the cleanliness of the ice container lid was questionable. Onsite restaurant was very good as was the staff!
Stayed 2 nights in Aug 2022

8/10 Good

Tom

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Michael

Stayed 1 night in Aug 2022

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand and Comfortable
Classy somewhat elegant grand style nicely appointed. Very comfortable. Very convenient to Ford Museum, Greenfield Village, FoMoCo. Fairlane Estate, places to eat and more.
Stayed 2 nights in Jul 2022

10/10 Excellent

Carol

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2022

2/10 Terrible

Charles

Business traveler
Disliked: Staff & service, property conditions & facilities
Dearborn Inn the con artist
I’m so disappointed. I normally don’t leave remarks but after what this hotel did to me I have to warn others. I paid for the room through hotels.com and Deerborn Marriott ended up charging my credit card again for the same room. I called hotel.com they said they would take care of it and they have not. I am still trying to get my money back where Dearborn Inn Charge me for room that I already paid hotel.com for.
Stayed 9 nights in Mar 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Atmosphere
Staff at registration and restaurant were friendly and efficient. Bed was very comfortable.
Stayed 1 night in Jul 2022

4/10 Poor

C, Chagrin Falls

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great: check in & out staff, history, location. Bad: very noisy ice machine throughout the night (most place machines in own area with a door), 4' of wallpaper was curled up over bed about 6", peeling paint in bathroom and exterior upkeep. No WIFI, no WIFI instructions, no room service menu, long hairs on tub, tub narrow without curved curtain rod to keep curtain off arms. Bed was comfortable.
Stayed 1 night in Jul 2022

8/10 Good

Mason S, Shawnee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
OlIt was very nice. The food in the restaurant was good BUT the servers were woefully overworked. It took 30 min to get a table, 30 min to get server and about 20 to order. When it was all done, about 2 hours. I felt sorry for the server, she had to do everything and. She was worn to a frazzle. I tipped well, she tried.
Stayed 5 nights in Jul 2022

2/10 Terrible

GHAZALA

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really bad and dirty rooms bed bugs are in every room
Stayed 4 nights in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Mackinaw Island
I had a comfortable stay except the air conditioning unit was difficult to get a comfortable temperature.
Ford Museum
Ford Museum
Ford Museum
Stayed 2 nights in Jul 2022

10/10 Excellent

Glenn, Benicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and accommodating. The grounds and hotel both were very nice and I would definitely stay there again.
Stayed 3 nights in Jul 2022

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the whole experience. Only thing I would have liked to see was earlier swimming pool opening for lap swim exercise.
Stayed 5 nights in Jun 2022

6/10 Okay

Dianna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and common areas, rooms not so much. It is a historic property and the rooms show it. They told us the breakfast was not included and we understood that so we expected more than the usual hotels free breakfast but it was worse. Same buffet but food was cold and eggs were rubbery. No where did they post the price so we were shocked when the bill was $44 for 2 people. Place would be good for conventions or meetings but not for the vacationer.
Stayed 2 nights in Jun 2022

10/10 Excellent

sarah, traverse city

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and grounds were beautiful. The staff was very friendly and the location is perfect for a visit to The Henry Ford and Greenfield village.
Stayed 1 night in Jun 2022

6/10 Okay

Robert, Ellicott City

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 6 nights in Jun 2022

4/10 Poor

bridget

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Seemed run down. In the area near lobby heading towards outside area the lamp shades were shredded, filthy and warped. The area didn’t look very nice. Hardly any plugs to charge &/or use laptop, etc in sitting areas. It didn’t look tended to in many areas.
Stayed 3 nights in Jun 2022

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022

2/10 Terrible

Ara

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, historical landmark. Poor service,broken heater, noisy room, poor isolation.
Stayed 1 night in Jun 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

2/10 Terrible

ahmad

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in May 2022

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service
Unique, Clean, Quiet Old World Charm. Will be sure to stay here again.
Stayed 3 nights in May 2022

8/10 Good

David

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

6/10 Okay

Salwa, Huntsville

Liked: Staff & service
The main property was nice.
Stayed 6 nights in May 2022

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

Paul

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

4/10 Poor

Maria

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We recently stayed at the Dearborn Inn and had a wonderful experience. This past weekend we came back and were disappointed with the accommodations. Our past stay was in the main building that had an elevator. This last weekend we were put in another building that had no elevator. My mom uses a cane and when I called to see if we could switch rooms, I was told they were full and that it was a historic hotel and I should have specified that I needed a room with an elevator. As I am not a historic hotel expert, why would I know that I needed to request that? My past experience was that there was an elevator and most building codes require buildings to be handicapped accessible. Once we were resigned to the fact that we were stuck in the room, we then turned to the heat issue. The room was 74 degrees and the air conditioning was not working. I called down and asked about that and when maintenance came up, we were told to open the window and handed a fan. So, to sum it up, my 74 year old mother that walks with a cane had to climb up 3 flights of stairs to get to the room and it was so hot it was hard to sleep. Again, our past experience was excellent, this time was a disappointment.
Stayed 2 nights in Apr 2022

10/10 Excellent

Paul

Excellent
As always an amazing stay! The comfortable beds, later checkout time, and wonderful custumer service, keep us coming back.
Stayed 1 night in Apr 2022

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property but our room lacked a closet or place to hang clothes. Otherwise, great.
Stayed 1 night in Apr 2022