The best hotel in Detroit area
Posted Jan 23, 2016
I always stay at the Townsend Hotel because it is charming, well-run, clean and comfortable..... but not in January.........The room was soooo cold and the thermostat, even when turned up to 76, did not heat the room past 69 degrees.
Also, the restaurant, although upgraded for lunch with many new items beautifully presented, does not compare for dinner with the multitude of restaurants within blocks of the hotel. We wanted to remain in the hotel for dinner for 20 of us who came to Detroit for a funeral because of the weather. However, the absence of good vegetarian, chicken and beef choices at affordable prices, as well as an interesting menu for children, sent us walking to the steak house which, by the way, was very expensive but also had good soups, hamburgers and delicious appetizers (Ahi tuna, calamari, etc.) of large enough proportions to create dinner.
And, lastly, Four Star hotels, including the Ritz Carlton, have coffee makers in their rooms for their guests. The Townsend has not kept up with the times. The coffee bar in the lobby is incomplete and the available sweet rolls and fruit cups unappealing and expensive.
Comment from Hotel Management
Feb 1, 2016 by Steven Kalczynski, Managing Director, Hotel Management
Thank you for staying with us on your recent trip to Birmingham.
So sorry to hear about the coldness in your room and was wondering if you let Reception know so we could make the appropriate changes?
I will also certainly pass on your food comments to our Rugby Grille chefs. Our menus are changed out on a regular basis and we try our best to satisfy our guest requests. Our prices are certainly in line with other establishments in the area. That said, our children's menu is limited and we do apologize for this as overall, we are not known as a family restaurant.
Regarding your comments on coffee makers in the guest rooms, to ensure freshness of product, we choose to make the coffee to order and available each day in the lobby or through In-Room Dining for your enjoyment.
We appreciate your constructive feedback and look forward to the opportunity of having you return.