Ratings based on 179 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Wonderful location, downtown Birmingham

Posted Sep 17, 2016
very comfortable and staff was extremely helpful and accommodating. Will definitely return.
5 out of 5
by A verified traveler

Classical luxury hotel

Posted Sep 12, 2016
Had amazing stay. Room were bigger than we expected and sound system was fantastic. Jazz cool music welcomed us when we checked in the room. Amenity is my favorite brand "fresh" which is super rare. We also had nice park view from Barclay.
4 out of 5
by A verified traveler

Posted Sep 3, 2016
There should be a coffee maker in the room. Other than that the hotel was great.
5 out of 5
by A verified traveler

Top of the line hotel in all categories.

Posted Jul 15, 2016
Pros: Cleanliness, room comforts, elegant bedding
Location: High end shopping in an upscale neighborhood .
A touch of elegance in a great shopping area. Staff couldn't have been nicer and professional. From the moment we pulled up to the front of the hotel to checking out, we were treated as "the most important" customer.
Comment from Hotel Management
Aug 10, 2016 by Steven, Hotel Management
Thank you so much for choosing to stay with us and your kind words on our service and facility! We appreciate your patronage and look forward to welcoming you back in the near future.
4 out of 5
by Jim

Posted Jun 19, 2016 on Hotels
Comment from Hotel Management
Jul 12, 2016 by MDTownsend, Hotel Management
Thank you for staying with us!
5 out of 5
by Janie from Boston

Loved it but.....

Posted Jun 19, 2016 on Hotels
Location is of course key... The staff is outstanding... This hotel needs a face lift such as, hall carpets, get rid of the tubs (dangerously high getting in and out of) Capet in rooms, tapestry some is outdated. I had early business meetings and was checked in on a Thirsdsy and Friday in which had ball room bookings both evenings and I could hear speeches and music in my room... Business center WAY outdated! Chairs, two of the computers and all three printers... These are easy fixes. I'm in Teal Estate and I'm aware of coats. I would stay agin and plan too. I will request a top floor away from ball room...
Comment from Hotel Management
Jul 12, 2016 by MDTownsend, Hotel Management
Thank you for staying with us and for your constructive comments. We look forward to having you return and yes, please let us know of your preference for a higher floor upon making your reservation.
5 out of 5
by Kimberly from Boyne City

Excellent stay

Posted Jun 5, 2016 on Hotels
Most comfortable beds!
Comment from Hotel Management
Jul 12, 2016 by MDTownsend, Hotel Management
Thank you for your kind comments! We look forward to your return!
5 out of 5
by A verified traveler

Posted Apr 27, 2016 on Hotels
Comment from Hotel Management
by MDTownsend, Hotel Management
Thank you so much for your kind review. We look forward to your return visit!
5 out of 5
by A verified traveler from Baltimore

Great Experience

Posted Apr 23, 2016 on Orbitz
Great location in the middle of down town Birmingham. Ate our first meal in the hotel and refused to consider anyplace else for the rest of our stay Overall wonderful experience.
Comment from Hotel Management
May 28, 2016 by SteveK, Hotel Management
Thank you so much for your kind review on The Townsend Hotel and Rugby Grille Restaurant. We look forward to your return visit!
5 out of 5
by Ylbe

Posted Apr 10, 2016 on Hotels
Comment from Hotel Management
by MDTownsend, Hotel Management
Thank you so much for your kind review. We look forward to your return visit!