Ratings based on 191 Verified Reviews

4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very comfortable in every way.

Posted Mar 15, 2017
Pleasant staff and lovely room. Very good dining room and great location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Exquisite hotel close to fine shops and restaurant

Posted Jan 30, 2017
The hotel was perfect. Located close to shops and restaurants within walking distance to many varieties. The Rugby Grille was very nice with a superb wine list. The lobby was nice to relax and sip on a glass of wine as I'm being waited on. The beautiful chandelier hanging over the splendid bouquet of flowers surrounding the cherry oak table. The bell man and valet were great. The concierge was more than accommodating with my needs. The Roma's were perfect a mini bar, robes slippers, chocolates on your turned down bed at night. Mattress comfy with cushioned pillows. I was there with family would highly recommend this hotel to anyone. Business or pleasure this hotel is sure to more than satisfy anyone's wants or needs. Taxis are available if you plan on traveling further as are limos.
Comment from Hotel Management
Feb 28, 2017 by SteveKal, Hotel Management
Thank you for your kind words regarding your recent stay. We look forward to welcoming you back in the near future!
5 out of 5
by Christina

Posted Jan 19, 2017 on Hotels
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Hinsdale IL

Beautiful hotel - great location.

Posted Jan 13, 2017
Beautiful hotel with helpful staff. Room and bathroom were clean. Great location - walk to restaurants and coffee shops.
Comment from Hotel Management
Jan 15, 2017 by SteveKal, Hotel Management
Thank you so much! It is appreciated!
5 out of 5
by A verified traveler

Posted Dec 13, 2016 on Hotels
Lovely hotel and friendly staff. Definitely would recommend it!
Comment from Hotel Management
Jan 15, 2017 by General Manager, Hotel Management
Thank you so much! It is appreciated!
2 out of 5
by A verified traveler

Once great hotel needs renovations.

Posted Dec 12, 2016
First room was an interior room looking at the hotel's HVAC unit that emitted a noisy humming sound. The staff could not have been nicer. They moved me to another room that was perfectly fine except for the duck tape used to hold the shower head in place... The hallway carpeting is dated. The common areas are dated. A major renovation would definitely restore this property.
Comment from Hotel Management
Jan 15, 2017 by SteveKal, Hotel Management
Apologies for the tape. After investigating it was a temporary fix that had been forgotten and certainly not the practice of The Townsend Hotel! We have gone through major renovations with all new guest rooms and our bathrooms will begin in 2017. Again, our apologies and do hope you enjoyed the rest of your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to our business meeting

Posted Dec 6, 2016
Staff and facilities were great. The room was spacious and well appointed. Had several meetings in large lobby. Bell staff secured us a ride to airport in record time. All in all a great place to stay
Comment from Hotel Management
Jan 15, 2017 by SteveKal, Hotel Management
Thank you so much!
5 out of 5
by A verified traveler

Great hotel

Posted Oct 26, 2016 on Hotels
Very nice property and location.
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Thank you for your kind comments!
5 out of 5
by A verified traveler

Service #1

Posted Oct 22, 2016 on Hotels
Top notch
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Thank you so much!
5 out of 5
by A verified traveler

Posted Oct 7, 2016 on Hotels
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Thank you!