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Reviews of Towneplace Suites By Marriott Detroit Livonia

2.5 out of 5
Towneplace Suites By Marriott Detroit Livonia
17450 Fox Dr, Livonia, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 270 out of 501 reviews" "
Rating 8 - Good. 156 out of 501 reviews" "
Rating 6 - Okay. 44 out of 501 reviews" "
Rating 4 - Poor. 21 out of 501 reviews" "
Rating 2 - Terrible. 10 out of 501 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

William

Traveled with family
Disliked: Amenities
Ants in our room heard from others I our group they also had ants. Room was not clean to any standards really disappointed.
Stayed 1 night in Apr 2024

6/10 Okay

Melissa

Liked: Amenities
Average
Stayed 1 night in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service
Staff were friendly and professional. Breakfast was great. Hotel was clean and safe. Only issue was seems Marriott forgot or decided not to insulate/sound proof the walls and ceilings as you could hear your neighbors even when they weren’t talking loudly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ladonna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from TownePlace Suites Livonia on Mar 16, 2024
On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

4/10 Poor

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities
When we checked in, the room was filthy. Wet towels on the floor, bed unmade and slept in
Stayed 2 nights in Mar 2024
Response from TPS on Mar 16, 2024
I do apologize for any inconvenience this may has caused.Your feedback has been shared with the entire team to ensure this does not happen again.to I appreciate you taking the time to share your feedback.

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2024

6/10 Okay

Diwakar

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Breakfast options are very less
Stayed 2 nights in Jan 2024
Response from TPS LIVONIA on Feb 22, 2024
On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us. It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was excellent, the bed was comfortable, breakfast was perfect.
Stayed 1 night in Jan 2024
Response from TPS LIVONIA on Feb 22, 2024
On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Katrina

Stayed 1 night in Dec 2023
Response from TPS Livonia on Feb 22, 2024
On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Crystal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and the lady was very friendly. She remembered who I was from my phone call many hours before we even arrived. Room is really nice has everything we need just like at home.
Stayed 1 night in Dec 2023
Response from TPS LIVONIA on Feb 22, 2024
On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect!
Stayed 3 nights in Dec 2023
Response from TownPlace Suites Livonia on Jan 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

6/10 Okay

Verified traveler

Traveled with family
Stayed 4 nights in Dec 2023
Response from TPS on Jan 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

6/10 Okay

Mabinty

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from TPS on Jan 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Ala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from TownePlace Suites Livonia on Jan 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Worn and disappointing
Couldn’t find a luggage cart. Front desk made me walk to the end of the building and when I came back she finally went to another building to find one. Room very worn with sticky floors. Accessible bathroom with hand-held shower head almost too high to reach. Good thing I had a spray bottle of rubbing alcohol to clean the surfaces.
Stayed 3 nights in Oct 2023
Response from TPS on Nov 30, 2023
I want to thank you for sharing your guest experience with us. Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Melissa

Stayed 1 night in Oct 2023
Response from TownePlace Suites Livonia on Nov 30, 2023
On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Yvonne

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious rooms. Great staff.
Stayed 1 night in Oct 2023
Response from TownPlace Suites Livonia on Nov 30, 2023
On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not recommended
The service was fine but the people that were staying there next to us were creepy. Following us around and staring at us everywhere we went. Also, the room was full of ants, stink bugs and spiders.
Stayed 6 nights in Oct 2023
Response from TPS on Nov 30, 2023
I want to thank you for sharing your guest experience with us. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

saadallah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Sara on Sep 17, 2023
On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Kacia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Aug 2023
Response from Sara on Sep 17, 2023
On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

2/10 Terrible

sierra

Stayed 1 night in Aug 2023
Response from Sara on Sep 17, 2023
Your feedback has been shared with the entire team.I appreciate you taking the time to share your feedback.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not recommend - Book elsewhere
Floor was not vacuumed. Couch had crumbs. Looks like a run-down apartment complex when you arrive. Strange clientele.
Stayed 2 nights in Aug 2023
Response from Sara on Sep 17, 2023
Your feedback has been shared with the entire team. I appreciate you taking the time to share your feedback.

8/10 Good

jesse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a perfectly delightful stay for the money spent. OK.
Stayed 1 night in Aug 2023
Response from sara on Aug 15, 2023
On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from sara on Aug 15, 2023
On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

6/10 Okay

Mohammed

Traveled with family and small children
Disliked: Cleanliness
The smell of drunkards was really annoying. Furniture and carpets are old and worn out. Some lights don't work.
Stayed 2 nights in Aug 2023
Response from TPS on Aug 15, 2023
On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here because our house had no power and my daughter has medical equipment that needs electricity
Stayed 1 night in Jul 2023
Response from Sara on Aug 1, 2023
On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

6/10 Okay

John

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from Sara on Jun 29, 2023
Thank you for TownePlace Suites please come again.

4/10 Poor

Kimberly

Disliked: Cleanliness, property conditions & facilities
This property is under remodeling, I selected it for the kitchenette and the pool. The pool was tatted over at the end of June in Michigan. No no no but no disclosure for the remodeling. The room smelled like weed so I spend hours spraying over it since I have asthma. The cleanliness of the other parts of the room poor also. I needed a fresh set of towels and called 3/4 times to get someone to bring me some no one ever did I had to get them myself, since I am disabled and have flares of my illness this was a day I could’ve really used the help but I had to go get the set myself at 5 pm, after being told all day someone was coming. I get every industry has staffing issues but places won’t even remain open if they can service the clients they do have properly. Do not recommend.
Stayed 6 nights in Jun 2023
Response from Sara on Jun 25, 2023
Dear KimberlyThank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the my leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place to stay
When we arrived it was a pleasant experience, the staff were polite and timely getting us checked in. The hallways to the rooms and the bathroom and entry to our room was dated and the TV was oddly placed but the room was clean and tidy. We enjoyed the nice kitchen in the room. We will stay there again when we are in town.and looking forward to seeing the new updates.
Stayed 2 nights in Jun 2023
Response from Sara on Jun 15, 2023
On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Susan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
The kitchen was well stocked and helpful.
Stayed 7 nights in May 2023
Response from Sara on May 30, 2023
On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Susan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Stay Again
The staff were all very friendly and informative. The property is nice and tucked away from the main road. I booked the room based on past experiences at other locations and was not disappointed. The kitchenette is perfect and the desk was a much-needed work space.
Stayed 2 nights in May 2023
Response from Sara on May 15, 2023
On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
We enjoyed our two days, beds were comfy and you gave me extra pillows and towels which I asked for.
Stayed 2 nights in Apr 2023
Response from Sara on Apr 20, 2023
On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2023
Response from Sara on Mar 31, 2023
On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us.

10/10 Excellent

Mary Ann, Livonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and roomy. Friendly staff. Great breakfast.
Stayed 2 nights in Feb 2023
Response from TownePlace Suites on Feb 28, 2023
On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and everyone was friendly. Free breakfast was a plus
Stayed 1 night in Feb 2023
Response from TownePlace Suites on Feb 28, 2023
On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

4/10 Poor

Nyle

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Dirty, noisy, room wouldn't stay warm
Stayed 3 nights in Jan 2023

10/10 Excellent

Darnesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 2 nights in Nov 2022
Response from Sara on Jan 18, 2023
On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was going to come in after midnight. So I checked in via phone. They where very receptive and made it happen.
Stayed 1 night in Nov 2022
Response from Sara on Jan 18, 2023
On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was awesome
Stayed 2 nights in Nov 2022

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean. One problem is that I had to pay extra for the dog. $75 extra. For one night.
Stayed 1 night in Oct 2022

10/10 Excellent

Joe, Arlington

Stayed 5 nights in Sep 2022

6/10 Okay

Trudy

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We rented a 2 bedroom suite and the room itself was clean and nice in general. There were quite a few "maintenance issues". We did not contact the front desk to make the repairs as we had a busy schedule so in fairness they didn't get a chance to make the corrections. For example, the towel bar just fell off the wall, two lights in the bedroom didn't work which was quite inconvenient, the door to the main bedroom was improperly fitting and hard to close and the common area halls had a very bad / dirty/ air freshener smell. We also booked it because it said it had a pool. When we arrived the pool was covered with a tarp an we were told that it hasn't been open for a year and wouldn't be open for probably another year. All in all it was a good value but needed better attention to detail and cleanliness in the public areas.
Stayed 6 nights in Sep 2022
Response from Sara on Oct 9, 2022
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the my leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,SaraAssisant General Manager

8/10 Good

Crystal

Liked: Cleanliness
Stayed 3 nights in Aug 2022

8/10 Good

Jennifer

Traveled with family
Liked: Staff & service, property conditions & facilities
Room wasn't the cleanest, we picked up bandaid wrappings off the floor and had to clean the bathroom sink (looked like someone had just shaved). Location and layout were perfect. Breakfast was great!
Stayed 6 nights in Jul 2022
Response from Sara loskowski on Aug 3, 2022
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the my leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Sara Assisant General Manager

10/10 Excellent

Christopher

Stayed 3 nights in Jun 2022
Response from Sara Loskowsksi on Aug 3, 2022
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. It is so woundreful to heart meet you expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Sara Assisant General Manager

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steve was a temp when I was there and he was wonderful. Really good customer service and very professional. He is a true asset to the hotel, he brings it great value.
Stayed 5 nights in Jun 2022
Response from Sara Loskowski on Aug 3, 2022
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. It is so woundreful to heart meet you expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Sara Assisant General Manager

8/10 Good

Jeremy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 4 nights in Jun 2022
Response from Sara Loskowski on Aug 3, 2022
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. It is so woundreful to heart meet you expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Sara Assisant General Manager

10/10 Excellent

Susan, Hannibal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

Joe, Arlington

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great places to stay!
Stayed 10 nights in May 2022
Response from Sara Loskowski on Aug 3, 2022
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority. It is so woundreful to heart meet you expectations. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Sara Assisant General Manager