View from property

Reviews of Trumbull and Porter Hotel

3.5 out of 5
Trumbull and Porter Hotel
1331 Trumbull St, Detroit, MI

Reviews

7.8

Good

Rating 10 - Excellent. 399 out of 1005 reviews" "
Rating 8 - Good. 284 out of 1005 reviews" "
Rating 6 - Okay. 169 out of 1005 reviews" "
Rating 4 - Poor. 74 out of 1005 reviews" "
Rating 2 - Terrible. 79 out of 1005 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Marcia

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
We were unable to get the rooms warm. Froze during the night. Went home sick.
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Marcia,Thank you for the review. A quick review of maintenance requests and unfortunately I don't see anything noted by guest services. We will certainly have maintenance take a look, thank you for letting me know.Safe travels

10/10 Excellent

Joshua, Buffalo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Joshua,The staff works really hard and creating a unique experience for our guests. So pleased you enjoyed your stay with us.Safe Travels until next timeCheers

4/10 Poor

Keith

Liked: Staff & service
Disliked: Property conditions & facilities
Felt like being in a college dorm
Stayed 2 nights in Mar 2024
Response from GM on Mar 25, 2024
Keith,Thank you for the review. It's unfortunate that we didn't meet all of your expectations. Some people love the industrial motif and others not some much.Cheers

6/10 Okay

constantino

Business traveler
Liked: Cleanliness
Disliked: Amenities
I feel was false advertised. Said bar/ restaurant onsite. Which is closed, had to pay for juice and coffee in am.
Stayed 5 nights in Mar 2024
Response from GM on Mar 25, 2024
Constantino,Thank you for bringing the advertising to my attention. The bar / restaurant has a soft opening scheduled for mid April. We are glad that you were able to hit the hotels coffee shop for breakfast to go items. When the restaurant is open we are looking at creating packages that feature breakfast with the rate.Safe travels

10/10 Excellent

Ben

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2024
Response from GM on Mar 20, 2024
BenGlad we met your expectations.See you again!

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean, affordable and convenient.
Stayed 1 night in Feb 2024
Response from Shane on Mar 14, 2024
Eugene,Thank you for taking time to leave us a review. Glad we met your expectations.Safe travels!

8/10 Good

Adam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and friendly staff. The rooms were clean and the property is close to some great bars and restaurants.
Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 14, 2024
AdamThank you for the review

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience
Stayed 1 night in Feb 2024
Response from Shane - GM on Mar 14, 2024
SteveThank you for the review!Safe travels

2/10 Terrible

Christa

Disliked: Cleanliness, property conditions & facilities
Response from Shane Reinhart, GM on Mar 20, 2024
Christa,I am very sorry to see we did not meet your expectations with during your recent stay with us. Please feel free to contact the hotel and ask to speak with Shane, the general manager, and you can provide me with additional details. Your feedback is so important for us.Safe Travels

4/10 Poor

Samantha

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Not great. Looks cool but empty in people and soul. For an empty hotel, they put us in a room that was connected to another room that had a couple having a lot of “fun.” Not smart nor hospitable. One front desk staff should not be working in hospitality. Hotel wasn’t so bad that we had to move, but wouldn’t go back.
Stayed 3 nights in Feb 2024
Response from Shane - GM on Mar 14, 2024
Samantha,Thank you for the frank feedback. It is my priority as the GM to set a new standard of hospitality and service. As well as bring life to the property.I apologize we did not meet your expectations during your visit.I hope you will give us another opportunity in the future and experience a much better sense of hospitality and soul.Safe travels

8/10 Good

Julie, Port Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A super, cute affordable industrial vibe to stay in Corktown. Would be super cute and fun in the summer with the courtyard. Great coffee Bar for purchase in the morning. Restaurant/bar on site is closed because they don’t have a chef. Room and hotel was very clean. Staff were not rude, but were not very friendly. Did their job but never smiled or made you feel very welcome. Very just to the point…even when trying to make conversation with them. Would stay again despite this.
Stayed 1 night in Feb 2024
Response from Shane - GM on Mar 14, 2024
Julie,I appreciate your generosity of providing us with a 4 out of 5 star review. I am very disappointed, to hear that the staff were not friendly, and for that I apologize. I am glad to hear that you will be back and I look forward to hearing from you directly during your next visit.Safe travels

6/10 Okay

Stephanie, Dayton

Disliked: Amenities
Stayed 1 night in Feb 2024
Response from GM on Mar 25, 2024
Stephanie,Thank you for the review. If you get a moment and want to share any detailed feedback with me feel free to give us a call and ask for Shane the GM, so that we can get a 5 out 5 during your next stay.Safe Travels

6/10 Okay

Ashley

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from GM on Mar 20, 2024
Ashley,Thank you for the review. Please feel free to contact me directly to share any additional feedback about your stay.Safe travels,Shane

8/10 Good

Gabriella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very industrial, rustic vibes. It was nice!
Stayed 1 night in Feb 2024
Response from GM on Mar 20, 2024
Gabriella,Thank you for the review!Safe travels

8/10 Good

Santana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I quiet place to stay for the evening that’s clean with great parking! Very convenient
Stayed 1 night in Feb 2024
Response from GM on Mar 20, 2024
Santana,Thank you for the reviewSuper pleased you enjoyed your stay with usSafe travels

6/10 Okay

John

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Hotel was mostly empty. Staff was unfriendly and not helpful.
Stayed 1 night in Jan 2024
Response from GM on Mar 20, 2024
John,I apologize for the less than satisfactory stay with us. To be honest its very disappointing. As the new GM, I started mid-Feb and we are creating a new culture of service here. I hope you will give us another opportunity in the future.Please if you want to share any more details of your stay dont hesitate to call me direct. Just ask for Shane.Safe travels

10/10 Excellent

Carl

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
quiet and clean
Stayed 5 nights in Jan 2024
Response from GM on Mar 20, 2024
Carl,AWESOME Glad we provided you a 5 out of 5 staySafe travels!

10/10 Excellent

Chrizette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a unique artsy boutique. It has lots of one of a kind installation of local artist artworks inside and on the exterior of the hotel. Wish the restaurant is still open, it was very good according to the reviews. Hopefully, they will find a new chef and reopen this restaurant to bring more life into this hotel.
Stayed 1 night in Nov 2023

4/10 Poor

tammy, Mesick

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is located in an area that is not developed and seemingly shady. The rooms are tiny with paper thin wall. The worst part was the concrete floor that even with the heat on full blast felt like you were walking outside. The inside of the window had ice formed and I could never get the room warm. The elevator felt like it was open to the elements.
Stayed 1 night in Jan 2024

10/10 Excellent

Connie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was plain, unique, clean and close to where we wanted to go.
Stayed 1 night in Jan 2024

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and unique. Enjoyed the environment. Comfortable stay. For the price we would have hoped for a little more, in comparison to other hotels we have stayed at in Detroit. Nothing negative to say about our experience. Parking was really nice, although winter storm everything was ice.
Stayed 1 night in Jan 2024

10/10 Excellent

Arielle, london

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great modern hotel thats super lean with amazing staff and show for anything youve forgotten, great for close transport into the main town of Detroit but plenty of bars and restaurants in the area x
Stayed 1 night in Jan 2024

8/10 Good

Lori

Traveled with partner
Liked: Property conditions & facilities
Disliked: Amenities
This hotel is marketed as an "Artisan" hotel ...this just means there's a lot of unnecessary frills that they charge more money for. Eg, leather chairs in hallways, artwork, concrete floors in rooms. Felt very safe walking around the area and our room was comfortable except a large cobweb hanging off the sprinkler head.
Stayed 1 night in Dec 2023

8/10 Good

gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Response from GM on Mar 20, 2024
Gabriel,Thank you for the reviewGlad you enjoyed your staySafe travels

10/10 Excellent

Alex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Tyler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and Hotel Staff
We stayed downtown for a quick work trip and wanted to try a new place out. This hotel was a convenient spot close to great restaurants. (We ate at Alpino which was awesome!) The hotel has a cool vibe from parking lot to room. Every staff member was very nice and welcoming from the minute we got there. We had our dog with us and it was a perfect midweek stop. The outdoor area looks really cool and would love to go back in a different season. I highly recommend this hotel in Corktown.
Stayed 1 night in Dec 2023

6/10 Okay

Veronica

Liked: Cleanliness, staff & service
The location is convenient to downtown/ and restaurant.
Stayed 2 nights in Dec 2023

10/10 Excellent

Anthony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a very comfortable stay. The check in was timely, the room was clean, and the staff were kind. Thank you!
Stayed 1 night in Dec 2023

10/10 Excellent

alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best ever
Trumball & Porter is our absolute favorite hotel! The accommodations and staff are always amazing!
Stayed 1 night in Dec 2023

10/10 Excellent

Koddy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Yalonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay was great but a pair of my boyfriend's blue jeans came up missing which we found really odd. We wanted to be close to downtown Detroit and this was the perfect place. Staff was nice. Even though my van alarm went off for 2hrs I felt so bad.
Stayed 1 night in Dec 2023

6/10 Okay

MASASHI

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

CHRISTOPHER

Traveled with partner
Disliked: Amenities, property conditions & facilities
Shower leaked, no coffee, bare essentials.
Stayed 1 night in Dec 2023

6/10 Okay

KARON

Traveled with partner
Disliked: Amenities
this is very industrial feeling property. Cement floors, which are cold. Nothing in the room to put clothes in. There is a place to hang clothes. There is coffee available in the lobby for a fee. The desk staff are not friendly.
Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Stayed 3 nights in Dec 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Candice

Traveled with partner
Liked: Cleanliness, staff & service
This was my first time staying at an artisan hotel. It was different. I don't have anything bad to say, however I don't have anything good either.
Stayed 2 nights in Dec 2023

8/10 Good

Geoff

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love what the hotel has done with the property. The value for what you get be what you pay is wonderful. The location also felt safe and was near some very neat shops, restaurants and breweries.
Stayed 1 night in Dec 2023

10/10 Excellent

Dana

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here - safe and clean and the staff is very nice and accomodating !
Stayed 2 nights in Nov 2023

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and very helpful. Everything clean, just overall what you need.
Stayed 2 nights in Nov 2023

4/10 Poor

Sagi

Traveled with family
Disliked: Amenities, property conditions & facilities
The price vs reality is ridiculous. Not even a basic coffee machine in the tiny room, nothing complimentary. Had to buy small bottle of water for 2.50$, NOT fresh muffin for 5$. Very disappointed. Will not be staying there again. Do yourself a favor and save your money.
Stayed 1 night in Nov 2023

10/10 Excellent

C, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was clean and comfortable. Easy check-in/check-out, great parking and cool style. Checkout at 11:O0 am is kind of early if you drove to Detrot to see a show and you stayed out late.
Stayed 1 night in Nov 2023

8/10 Good

Chelsea

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Kiran

Stayed 1 night in Nov 2023

2/10 Terrible

Adnan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible layout and beds
Stayed 3 nights in Nov 2023

10/10 Excellent

Armon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Sep 2023