Ratings based on 1,805 Verified Reviews

3.4 out of 5
64% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2017
Great room friendly staff and service. Would definitely come back
Comment from Hotel Management
May 10, 2017 by Nicole Drumm, Hotel Management
Thank you for taking the time to give us a 5 star review! We appreciate your kind comments about our property and hope you will return soon.
1 out of 5
by A verified traveler from Jacksonville, Fl

Not kept up. Very dissatisfied.

Posted May 9, 2017
Dirty. Will not book here again. I expect much better from a Wyndham property.
Comment from Hotel Management
May 10, 2017 by Nicole Drumm, Hotel Management
We would like to offer our apologies that you had an unpleasant experience during your recent stay with us. We use our guest's feedback to make the necessary improvements to ensure guest satisfaction. We hope you will allow us another opportunity to change your opinion.
2 out of 5
by A verified traveler from north carolina

One step above sleeping on a cot at the airport.

Posted Apr 9, 2017
The hotel is poorly lit, dingy and dirty. Check in persons were more interested in their own business than mine. Never again!
Comment from Hotel Management
Apr 12, 2017 by Nicole Drumm, Hotel Management
Thank you for taking the time to give us a review! I am sorry to hear that our hotel was not up to the standards that you are normally accustomed to. We offer our apologies, and hope you will give Wyndham Garden Detroit Metro Airport another opportunity in the future to better serve your needs.
2 out of 5
by A verified traveler

Posted Apr 8, 2017
The bathroom stank of sewer gas or mold. There is so much running water all over the place, I'm guessing it's mold. The refrigerator was overdue for defrosting by several years. The Wi-Fi was useless.
Comment from Hotel Management
Apr 12, 2017 by Nicole Drumm, Hotel Management
I would like to take this opportunity to apologize for your unpleasant experience as a guest at our hotel. I appreciate the time that you took to bring this matter to our attention. I can assure you that this matter will be looked into and taken care of immediately. Our goal here at Wyndham Garden Detroit Metro Airport is to provide a level of service that requires diligent attention to detail, and is a matter of constant reinforcement. It is our hope that you will give us another opportunity in the future to show you the amount of pride we take in customer satisfaction.
3 out of 5
Recommended
for Families
by A verified traveler from Toronto

Housekeeping could be better.

Posted Mar 31, 2017
Pros: Super nice facility. Breakfast attendant Ivan did a great job. Price was reasonable considering two breakfasts were included.
Cons: Quality check on room service.
Location: Didn't do anything except head for the airport on their shuttle.
Chose this hotel because of the nice pool. Water was definitely cool and they were out of towels. I heard the front desk asking for more towels at the poolside but an hour later there still weren't any. No Kleenex in the room for 2 days and the last day we only had one roll of toilet paper which didn't last. Luckily I picked up the Kleenex that day :).
Comment from Hotel Management
Apr 4, 2017 by Nicole Drumm, Hotel Management
Thank you for your feedback! We would like to offer our sincere apologies about the inconveniences you experienced during your stay with us. Guest satisfaction is our top priority here at Wyndham Garden Detroit Metro Airport and we will work hard to fix these issues. It is our hope that you will return in the future so we have a chance to so you the amount of pride we take in customer satisfaction.
3 out of 5
by A verified traveler from AZ

Convenient to airport

Posted Mar 23, 2017
The staff is great. The hotel is older which is not an issue, but it needs some serious deep cleaning. After day 3 we had to ask to have the floors swept and vacuumed. They were very accommodating and quick to respond. This is a good stop for an overnight but not an extended stay.
Comment from Hotel Management
Mar 23, 2017 by Nicole Drumm, Hotel Management
Thank you for taking the time to give us your feedback regarding your stay! We are happy to hear that overall you had a pleasant experience and we were able to immediately take care of any issues that occurred. We hope that if you are in the Romulus area again you will return.
1 out of 5
by A verified traveler from Michigan

They knew it was broken!

Posted Mar 22, 2017
Pros: Not much.
Cons: Overall condition is not modern.
Location: There are other decent hotels nearby. I should have stayed with them.
The room's heating/cooling unit was acting funny (it responded to the TV remote control). When I checked out and told the front desk about it, the guy told me he already knew the problem and did not have plan to fix it. I felt being cheated.
Comment from Hotel Management
Mar 28, 2017 by Nicole Drumm, Hotel Management
Thank you for taking the time to give us your feedback regarding your recent stay with us. We would like to offer our apologies about the issues you experienced. We will make sure these problems are fixed immediately. We hope you will return in the future so we have another opportunity to better serve your needs.
1 out of 5
by A verified traveler from ontario, canada

Posted Mar 15, 2017
Pros: Close to metro airport
Cons: Need to spend major money on hotel rooms or just close it down. A rip off for the plus $130 we spent
Location: Only good thing is that it's close to the airport.
Hotel needs major upgrade. Worn out floors walls and bathroom bathtub stalls. Terrible.
Comment from Hotel Management
Mar 20, 2017 by Nicole Drumm, Hotel Management
Thank you for your feedback! We apologize that you were unhappy during your stay here at Wyndham Garden Detroit Metro Airport. We are sorry that we did not meet your expectations. We hope that we will have another opportunity to serve you again in the future.
1 out of 5
by A verified traveler from petoskey, MI

Just Dont

Posted Mar 13, 2017
Booked through expedia. Lost my reservation and that of another in my group. We had 10 rooms and could not care less that we had no where to go. The town was booked and we were luckily able able to find a room up the road for double the price. Staff was totally unhelpful and unremorseful. Woulsnt even lok at my itinerary because they said we were out of luck.
Comment from Hotel Management
Mar 15, 2017 by Mary Daniels, Hotel Management
Dear Amanda, Please accept our sincere apologizes for the experience that you had. We have searched all of our systems and looked into your reservation thru our Expedia reservation system and as of today, you are still not showing up as having a confirmed reservation with us. Please contact whoever it was you booked thru in order to get a refund for a reservation that they did not send to us. As there was a major wind storm in our area and widespread power outages throughout the Metro Detroit Area, all hotels were very compressed and not something that we had control of. All area hotels have shuttle service and the hotel that you booked at should have picked you up. There was no reason you would have needed to walk anywhere. Regarding the rate the other hotel charged you is also out of our hands. I can only speak for our property and can assure you that we were NOT taking advantage of the emergency situation in our area and kept our rates the same as they would be any other day of the week. If you need assistance with your refund, please contact me directly and I will be happy to speak with your booking source to inform them of our findings. Again, I am sorry things went they way they did and hope you will give us an opportunity to change your opinion of us in the future. Sincerely, Mary Daniels
3 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Reasonable hotel, close to airport

Posted Mar 12, 2017
Room was comfortable and lobby is welcoming. Room smelled a little 'dusty' on our arrival.
Comment from Hotel Management
Mar 13, 2017 by Nicole Drumm, Hotel Management
Thank you for giving us your feedback about your recent stay with us. We offer our apologies about the issue you experienced regarding the smell of your room. We will make sure to look into this and take care of the problem. We are happy to hear that overall you enjoyed your stay with us and hope you will return in the future.