Waste of money!!!
Posted Aug 27, 2016
When I purchased my hotel package through Expedia, I was under the impression that my family and I would be able to use the pool and arcade since we were staying in the hotel. That was not the case!! I already paid 219.00 for 2 nights, and they wanted me to pay another $200 to use the pool!. Over four hundred dollars for two nights!! We went down and looked at the pool/water park to see if it would be worth it, and it is not!! There is a splash area, one water slide, a very small lazy river, regular pool area, and hot tub. The entire area is like a sauna. It is hard to breathe with the extreme heat and very strong chlorine odor. Needless to say my kids were quite disappointed. We had a budget for the trip and $200 would've taken away from other activities we wanted to do. Even the game room said you needed a wrist band to enter and play. I will never stay at one of this hotel chains ever again!
Comment from Hotel Management
Aug 29, 2016 by Brett, Hotel Management
I'm sorry to hear we did not meet your expectations. We do offer room only rates and waterpark package rates. The waterpark package rate would have been a great deal so your family could enjoy the waterpark. The only issue is when booking through a third party site, then you have to work with them and we lose the flexibility to help you in some cases.