Ratings based on 155 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Detroit Lakes, MN

Nice hotel, great friendly staff.

Posted Apr 1, 2018
The staff is very accommodating. The water slide is really fun and the pool area is nice. The rooms were very clean and nicely decorated.
Comment from Hotel Management
Apr 4, 2018 by Front Desk Staff, Hotel Management
Thank you for selecting Best Western Plus Holland House on your recent visit to the area. We appreciate your positive comments about our employees, the water park area, and comfort of our rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler

Opened the Waterslide

Posted Feb 28, 2018
The rooms were very clean, staff was great and they even got someone to come in and run the waterslide on a day it was normally not open. Great place to stay!
Comment from Hotel Management
Apr 4, 2018 by Front Desk Staff, Hotel Management
Thank you for choosing Best Western Plus Holland House. We are pleased we could accommodate your request for the waterslide and so glad you enjoyed your stay. We hope you will visit us again!
3 out of 5
Recommended
for Everyone
by A verified traveler from Fargo ND

Decent hotel

Posted Feb 11, 2018
The furnishings in the bedroom and bathroom looked brand new. The lobby area smelled like cigarette smoke from a bygone era. Breakfast was decent - waffles, bagels, etc. Overall the place wasn’t fancy, but it was clean and less expensive than nearby hotels.
Comment from Hotel Management
Apr 4, 2018 by Front Desk Staff, Hotel Management
Thank you for your stay with Best Western Plus Holland House. We appreciate you recognizing our newly remodeled rooms and positive comments about our breakfast. We apologize we did not exceed your expectations on your recent stay, but we hope you will give us the opportunity to do so on your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 7, 2018
My stay was very welcoming and nice, the hotel receptionist was very friendly and helpful for the time I was there. The room was very clean, everything I needed was right in the area. I would recommend this hotel to someone else.
Comment from Hotel Management
Apr 4, 2018 by Front Desk staff, Hotel Management
Thank you for staying with Best Western Plus Holland House. We are thankful for your kind comments about our front desk person and cleanliness of your room. Thank you for considering to recommend us to others and we look forward to having you stay with us again.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 12, 2018 on Hotels
3 out of 5
by A verified traveler

Posted Dec 22, 2017 on Hotels
Older motel, Wasn’t expecting that, thought it was a hotel, not a fan of going outside to use amenities. Room was ungodly hot. Turned off heat & didn’t drop a single degree Very clean, front desk staff very helpful. Sign by breakfast said to ask staff for dairy free options, she had no clue which items were dairy free. Pool staff let friends in for free, spent most of his time talking to them and completely ignored the chaos going in the pool/waterslide areas.
5 out of 5
by Tim

Posted Nov 23, 2017 on Hotels
It was great, nice room, great service.
Comment from Hotel Management
Jan 5, 2018 by Tammy Sagmo Manager, Hotel Management
Thank you for staying us. We appreciate your business and taking time to make comments on your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Twin Cities, MN

Clean, comfortable hotel

Posted Nov 1, 2017
Pros: Convenient to highway, close to where I needed to be.
Comfortable and clean, easy access to Hwy 10, Was there only one night, but room was very comfortable, beds were amazing, room was clean and spacious. Did not use the waterpark, so cannot comment on that. Something to keep in mind: hotel cancel policy is 24 hours before check-in, different from Expedia's same-day cancel policy. Staff was friendly and helpful. Hotel was convenient to where I needed to be. Hotel is close to RR tracks, which is true for every hotel/motel along this stretch of town. I find it comforting and familiar. If it bothers you, you may want to look further out of town. However, Detroit Lakes is a small town and you will get train noise, traffic noise or both, not matter where you stay. This hotel was relatively quiet. I would stay there again without reservation, and I would recommend it to friends and family.
5 out of 5
by Jessica

This traveler left a rating score only Posted Oct 15, 2017 on Hotels
5 out of 5
by Miriam

Bedding

Posted Sep 18, 2017 on Hotels
We had a fine stay. Everything was great except the bedding: I had trouble sleeping (because of other issues), so I had plenty of time to contemplate that the sheets were crisp and almost starchy/scratchy with a strong detergent smell and the foam pillows too firm for my taste. Otherwise, excellent. Thanks!