Ratings based on 498 Verified Reviews

3.3 out of 5
69% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Arizona

Hotel is close to airport

Posted Jul 15, 2017
Pros: There was a computer and they had ice.
Cons: Please train your morning staff on the treatment of customers.
Location: Airport and rental cars
Upon arrival the younglady that evening was very pleasant and understands the meaning of customer service. However, in the morning, the woman I met at checkout was another issue. She ignored me and began talking with maintenance about what was available (no emergencies). I had to interrupt her to ask her if I could checkout. I've always thought paying customers would be appreciated. She didn't ask me how my stay was or if I needed anything. The lamps didn't work and the air conditioner clanged all night. The mattress had a dip in the middle but I guess you get what you pay for. I will stay far away from this hotel and find something with a better quality with nicer employees.
2 out of 5
by A verified traveler

Bed bugs

Posted Jul 15, 2017
Unfortunately room was clean and every things good and later found a bed bugs itching legs and hands
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean,nice staff and good price.

Posted Jul 15, 2017
Very nice and clean with good staff.The room is very comfortable.car park available.no problems at all.The only think was the noise of the planes because it is located less than 5 minutes from the airport.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2017
My curtains in my room were ripped in several spots, the shower head was taped poorly to prevent leakage and had mildew on it. The toilet wouldn't flush properly and was literally falling apart.
Comment from Hotel Management
Jul 7, 2017 by Jennifer,Management, Hotel Management
Dear Valued Guest, I would like to apologize to you for failing to meet your expectations on your recent stay. Please be assured that I have read over every comment, and am working on those issues with my staff so that they never happen again. The issues you experienced are inexcusable, and I do understand how much of an inconvenience they may have been. Thank you for your valuable feedback
3 out of 5
by A verified traveler from Coon Rapids,MN

Update and Clean

Posted Jul 4, 2017
Nice staff. But it needs a lot of updates. The carpet in the hallway stairs is filthy. Big spots everywhere. It was disgusting. Call Chem-Dry carpet cleaning.
Comment from Hotel Management
Jul 11, 2017 by Jennifer,Management, Hotel Management
Dear Valued Guest, Clearly we were not performing to our usual standards the day of your stay, and for that I sincerely apologize. I have reviewed your feedback in detail with the staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, CA

Nice hotel Extremely close to airport.

Posted Jun 30, 2017
Pros: Staff Location Price 24 hour shuttle to and from airport !
Location: Extremely close to the airport with a Super 24 hour Walmart close-by; Wendy's is next door and a gas station on the next intersection;
Staff was extremely friendly . Breakfast was way better than usual ! Very convenient location.
Comment from Hotel Management
Jul 2, 2017 by Management, Hotel Management
Thank you for the complimenting review we hope to see you back again soon on be half of all of the staff here at Knights Inn thank you again!
2 out of 5
by A verified traveler from Olympia

Convenient Location

Posted May 27, 2017
The place is affordable but was disappointed with the comfort of the bed in my room. I appreciated the breakfast and access to a printer to print b documents for my trip!
2 out of 5
by A verified traveler

To close to airport

Posted May 20, 2017
The hotel was to close to the airport could hear all the planes taking off. The bed was horrible could not get comfortable on it and didn't sleep well.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 17, 2017
Pros: Friendly staff
Cons: Building needs a face lift
Location: Very convenient for airport trave
Good bargain for low cost accommodations. What more can I say.
Comment from Hotel Management
May 22, 2017 by Jennifer,Management, Hotel Management
Thank you for choosing the Knights Inn, We are happy to see that you experienced our excellent services and accommodations... we welcome each and every guest to come and experience our property along with our friendly staff members and unbeatable prices!! We look forward to serving you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 16, 2017
The hotel was very clean. The beds were comfortable, the bathroom was clean. The hotel staff was very nice.
Comment from Hotel Management
May 22, 2017 by Jennifer,Management, Hotel Management
Thank you for choosing the Knights Inn, We are happy to see that you experienced our excellent services and accommodations... we welcome each and every guest to come and experience our property along with our friendly staff members and unbeatable prices!! We look forward to serving you in the future.