Ratings based on 652 Verified Reviews

3.5 out of 5
67% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Was not clean very disappointing

Posted Jan 14, 2018
Would never recommend. This hotel iit was filthy in the breakfast area I was Afraid to eat a ther to be honest
2 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Posted Jan 3, 2018
No breakfast ,,, lobby and breakfast bar was a mess really dirty and no food was provided at breakfast
Comment from Hotel Management
Jan 14, 2018 by AGM, Hotel Management
Dear Glenda, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to make it a memorable trip for you and your family. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Anna Hartman Assistant General Manager Quality Inn and Suites
1 out of 5
by A verified traveler

Awful hotel

Posted Jan 2, 2018
Avoid this hotel... By far the worst hotel I have ever stayed.. Everything about this hotel was horrible. Hallways were dirty and smelled like weed... looked like the last time the hallway were vacuumed was months ago... when we arrived (FYI hotel management: Dec 31 around 10pm), the receptionist at hotel lobby was on her cell and completely ignored us. We had to ask couple of times if we can check in before she gets off her cell and checked us in...
Comment from Hotel Management
Jan 12, 2018 by AGM, Hotel Management
Dear Glenda, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to make it a memorable trip for you and your family. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Anna Hartman Assistant General Manager Quality Inn and Suites
1 out of 5
by A verified traveler

Posted Jan 2, 2018
I tried calling as soon as I arrived at the airport to schedule a shuttle pick-up and did not get an answer. When I did get an answer the staff was extremely rude.
Comment from Hotel Management
Jan 12, 2018 by AGM, Hotel Management
Dear Glenda, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to make it a memorable trip for you and your family. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Anna Hartman Assistant General Manager Quality Inn and Suites
2 out of 5
by A verified traveler

Posted Jan 1, 2018
Checking in lady never got off her headset continued to talk on phone stayed 5 nights had to get my room key updated 4 days in a row very annoying
Comment from Hotel Management
Jan 12, 2018 by AGM, Hotel Management
Dear Glenda, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to make it a memorable trip for you and your family. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Anna Hartman Assistant General Manager Quality Inn and Suites
2 out of 5
by A verified traveler from grand blanc mi

Terrible place to stay

Posted Dec 29, 2017
Terrible place to stayThe hallways were disgusting the rooms were smelling musty there were stains on the furniture would never recommend or stay here again plus the night time Clerk had a boyfriend behind the counter eating pizza. It asked for pictures Larry take pictures of something that nasty
Comment from Hotel Management
Jan 12, 2018 by AGM, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to make it a memorable trip for you and your family. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Anna Hartman Assistant General Manager Quality Inn and Suites
3 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Cheap and cozy

Posted Dec 24, 2017
Nice clean and cozy room for the price. The 2nd floor was very dirty looking. The floor looked like it hasn't been vacuumed in a few weeks. Garbage was overflowing by the vending machine area and also the garbage outside in front of the main entrance was overflowing. Overall a nice hotel stay other than they need more housekeeping employees.
Comment from Hotel Management
Jan 14, 2018 by AGM, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Anna Hartman Assistant General Manager Quality Inn and Suites
3 out of 5
Recommended
for Everyone
by A verified traveler

Good If You're Flying Out

Posted Dec 23, 2017
Pros: see above
Cons: see above
Location: You stay here to wait to get on or off your plane. If you care about things to do nearby, you wouldn't stay here.
Very reasonably priced and right on the airport grounds, which means you can return your rental the night before and take their shuttle over in the morning. Very nice staff, and clean, no-frills rooms. The television cable connection gets few channels and provides a lousy picture. Worst of all, both of the computers provided for guests were not working. Thankfully I had printed our boarding passes out at our previous hotel the night before, or it would have been yet another line to stand in at Metro the next morning. In this day and age, that shouldn't happen at a hotel whose stock in trade is to make it easier for you to fly in and fly out.
Comment from Hotel Management
Jan 12, 2018 by AGM, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Anna Hartman Assistant General Manager Quality Inn and Suites
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Great place and convenient to airport

Posted Dec 22, 2017
I’ve stayed here many times in last 12+ months. It’s always been what I need at a good low cost.
Comment from Hotel Management
Jan 14, 2018 by AGM, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Anna Hartman Assistant General Manager Quality Inn and Suites
1 out of 5
by A verified traveler

Avoid if you can

Posted Dec 22, 2017
You get what you pay for. Tried saving a few bucks on my trip and got a dirty bathroom sink, TV didn't work and didn't have any blankets. I didn't turn down bedsheets so I'm not sure if bed was clean. Lesson learned. Pay for a better room and save money on trip by not eating every meal out.
Comment from Hotel Management
Jan 12, 2018 by AGM, Hotel Management
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to make it a memorable trip for you and your family. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Anna Hartman Assistant General Manager Quality Inn and Suites