Ratings based on 495 Verified Reviews

4.0 out of 5
82% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa Canada

Great stay ! Great food !

Posted Jan 12, 2018
Stayed on an overnight layover in Detroit. Hotel was great with good free airport shuttle . Lobby restaurant had excellent food with great craft beer options and a good wine list. Room was clean and tidy, would have been perfect except for minor food crumbs on a chair
Comment from Hotel Management
Jan 23, 2018 by Nancy Doolittle, Hotel Management
Thank you for the review. I am glad that your overall experience at the Sheraton Detroit Metro Airport was enjoyable. I appreciate the feedback, and was glad to hear that your staff interaction was positive, and will share with my team. It was such a pleasure having you stay with us, and we look forward to many more visits in the future! Please let me know if I may ever be of personal assistance.
3 out of 5
Recommended
for Everyone
by A verified traveler from dtw

Cold hot tub

Posted Dec 26, 2017
Hot tub would of been nice. Cold cold cold.everything else was fine.
Comment from Hotel Management
Jan 22, 2018 by Nancy Doolittle, Hotel Management
hope you will accept my sincere apologies for disappointing you from an overall perspective, and appreciate the feedback regarding your experience. I will follow-up with my team on the items highlighted. Thank you again for choosing the Sheraton Detroit Metro Airport
1 out of 5
by A verified traveler

Unclean bed

Posted Dec 25, 2017
Our comforter had a huge brown stain on it with someone's hair throughout the sheets. We were moved to another room, the sheets had hair on it as well. We moved again the third and final time and had a clean room. The whole experience was about an hour long.
4 out of 5
Recommended
for Everyone
by A verified traveler

Review

Posted Dec 25, 2017
Very good hotel, very nice and clean. The staff are really nice. It also really close to the airport. Very convenience.
Comment from Hotel Management
Dec 26, 2017 by Nancy, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warmest Regards, Nancy Doolittle Director of Sales
3 out of 5
by A verified traveler from mi

The bathroom is outdated big time

Posted Dec 24, 2017
The room in general is good and clean but the bathroom is very old and needs to be updated
Comment from Hotel Management
Jan 22, 2018 by Nancy Doolittle, Hotel Management
hope you will accept my sincere apologies for disappointing you from an overall perspective, and appreciate the feedback regarding your experience. I will follow-up with my team on the items highlighted. Thank you again for choosing the Sheraton Detroit Metro Airport
3 out of 5
by A verified traveler from Mexico

Nice hotel close to the airport

Posted Dec 20, 2017
Pros: Close to the airport
Cons: rugs , really old
Location: I don't know I don't use any
fine , the hotel is close to the airport , the bad one of of the 2 elavators is working and in the morning that you want to run to the airport I spend almost 20 minutes just for the elevator , I called to the front desk and ask for support but is the response was that someone is taking care of that however the frustration that you lost time just waiting for an elevator is not the best more when you have a schedule and time for you plan
Comment from Hotel Management
Jan 22, 2018 by Nancy Doolittle, Hotel Management
hope you will accept my sincere apologies for disappointing you from an overall perspective, and appreciate the feedback regarding your experience. I will follow-up with my team on the items highlighted. Thank you again for choosing the Sheraton Detroit Metro Airport
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2017
The Cafe staff and the food were excellent. The room was perfect! The shuttle service was wonderfully convenient. Dropped off the rental car, took their shuttle to the airport and had the Sheraton shuttle bring us to the hotel. Great choice for an early flight out of Detroit Airport.
Comment from Hotel Management
Dec 26, 2017 by Nancy, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warmest Regards, Nancy Doolittle Director of Sales
3 out of 5
by A verified traveler

Booked to capacity

Posted Dec 18, 2017
if the hotel is booked to Capacity again I will not stay here. I wanted you move my room because if the noise and I couldn't. It was terrible I couldn't relax at all.
Comment from Hotel Management
Jan 22, 2018 by Nancy Doolittle, Hotel Management
hope you will accept my sincere apologies for disappointing you from an overall perspective, and appreciate the feedback regarding your experience. I will follow-up with my team on the items highlighted. Thank you again for choosing the Sheraton Detroit Metro Airport
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 15, 2017
Hotel was ok carpet needs updating and room needs microwave and fridge
Comment from Hotel Management
Jan 22, 2018 by Nancy Doolittle, Hotel Management
hope you will accept my sincere apologies for disappointing you from an overall perspective, and appreciate the feedback regarding your experience. I will follow-up with my team on the items highlighted. Thank you again for choosing the Sheraton Detroit Metro Airport
2 out of 5
by A verified traveler from orlando

Horrible bathroom

Posted Dec 6, 2017
The sink in the bathroom keep flooding , the room floor looks dirty and discusting
Comment from Hotel Management
Jan 22, 2018 by Nancy Doolittle, Hotel Management
hope you will accept my sincere apologies for disappointing you from an overall perspective, and appreciate the feedback regarding your experience. I will follow-up with my team on the items highlighted. Thank you again for choosing the Sheraton Detroit Metro Airport