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Reviews of Cleveland Hotel

4 out of 5
Cleveland Hotel
7 Cleveland Road, Torquay, England

Reviews

9.8

Exceptional

Rating 10 - Excellent. 113 out of 125 reviews" "
Rating 8 - Good. 11 out of 125 reviews" "
Rating 6 - Okay. 1 out of 125 reviews" "
Rating 4 - Poor. 0 out of 125 reviews" "
Rating 2 - Terrible. 0 out of 125 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

tracey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 10 out of 10 great b & b great room, fantastic hospitality and so friendly and helpful, highly recommended
Stayed 2 nights in Apr 2023
Response from Matt on Apr 27, 2023
Thank you for taking the time to post such a lovely 5* review of your recent stay at The Cleveland, Tracey. We are so pleased that you enjoyed your time with us. Please do not hesitate to contact us, should you be visiting Torquay again. Best wishes, Lissanne & Matt

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a lovely stay and the place was nice and the people that own it were friendly and helpful during our stay there. We would stay there again.
Stayed 4 nights in Nov 2022
Response from Matt on Nov 30, 2022
Thank you for taking the time to post a 5* review of your recent stay at The Cleveland. We are pleased that you enjoyed your short break away with us and we look forward to welcoming you again in the future. Best wishes, Lissanne & Matt

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful b&b, lovely hosts and superb breakfast. Would definitely recommend
Stayed 5 nights in Aug 2022
Response from Matt on Sep 9, 2022
Thank you for taking the time to post a 5* review of your recent stay at The Cleveland, Paul. We would be delighted to welcome you back the next time you are visiting Torquay. Best wishes, Lissanne & Matt

10/10 Excellent

TERRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at the cleveland b and b was perfect, owners were amazing, our room was amazing & the food was amazing, so we will 100% be going back.
Stayed 3 nights in Jun 2022
Response from Matt on Jun 30, 2022
Thank you for taking the time to post such a lovely 5* review of your recent stay at The Cleveland, Terry. We would be delighted to welcome you back the next time you are visiting Torquay. Best wishes for now, Lissanne & Matt

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic B&B
A fantastic B&B which I would not hesitate to recommend. Excellent hosts, a very well appointed room and a delicious breakfast. Couldn’t fault it.
Stayed 2 nights in May 2022
Response from Matt on May 16, 2022
Thank you for taking to time to post such a lovely review of your recent stay at The Cleveland. We look forward to welcoming you back the next time you are visiting Torquay. Best wishes, Lissanne & Matt

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022
Response from Matt on May 9, 2022
Thank you for your 5* review, Marcus. We are so pleased that you enjoyed your short break with us in our Superior Double room. We look forward to welcoming you back to The Cleveland the next time you are visiting Torquay. Best wishes, Lissanne & Matt

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend to Friends
Very friendly hosts , nothing was too much to make our stay brilliant The breakfasts were quality Rooms spotless Would definitely recommend to friends & family Thank you Lissanne & Matt
Stayed 5 nights in Sep 2021
Response from Matt on Sep 24, 2021
Thank you for taking the time to post such a lovely review, Stephen. We are so pleased that you enjoyed your break with us. We look forward to welcoming you back again in the future. Best wishes, Lissanne & Matt

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jul 2021
Response from Matt on Aug 9, 2021
Thank you for posting a 5* review of your recent stay at The Cleveland. We look forward to welcoming you back the next time you are visiting Torquay. Best wishes, Lissanne & Matt

10/10 Excellent

Shenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
We had a lovely stay Lissanne & Matt were lovely host There guest house is beautiful so clean and amazing breakfast
Stayed 2 nights in Jul 2021
Response from Matt on Aug 9, 2021
Thank you for posting a 5* review of your stay at The Cleveland. We look forward to welcoming you back the next time you are visiting Torquay. Best wishes, Lissanne & Matt

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hosts and fab place to stay
Fantastic place to stay. Very warm welcome. Lizanne & Matt have an amazing place that is fresh and very clean. Nothing is to much bother. Lovely spacious room. Lots to choose from on the breakfast menu and was outstanding. Looking forward to going back again.
Stayed 2 nights in Jun 2021
Response from Matt on Jun 15, 2021
Thank you for taking the time to post such a lovely review of your recent stay at The Cleveland. We look forward to welcoming you back next year! Best wishes, Lissanne & Matt

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long Weekend
Welcome was good and explained everything about working current situation. Room was very comfortable clean and well decorated. Cannot quite see the sea but its far better to walk down to the front and experience it first hand. Car park a bit tight but manageable and plenty of on street parking.
Stayed 3 nights in Oct 2020
Response from Matt on Oct 20, 2020
Thank you for taking the time to post a review of your recent stay at The Cleveland, Timothy. We are so pleased that you enjoyed your short break away with us. We look forward to welcoming you back the next time you are visiting the area. Best wishes, Lissanne & Matt

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing stay
Set in a quiet road the hotel is about 15 minutes walk into Torquay. The hosts made us feel welcome and safe, COVID controls were in place and explained on arrival. Breakfast, served overlooking the garden was varied and freshly cooked. Our room was exceptionally clean, the decor well maintained throughout the hotel. Complimentary tea and coffee were always available and fudge on arrival was a nice welcoming touch. It was our first time in Torquay and Lissanne took time to explain the area and make suggestions and offer tips based on what we may like. I wouldn't hesitate to stay again should we return to the area.
Stayed 4 nights in Sep 2020
Response from Matt on Oct 8, 2020
WOW! Thank you for taking the time to post such a lovely, detailed review of your recent stay at The Cleveland, David. We are so pleased that you enjoyed your short break away with us. We really appreciate it when our guests notice all of the little extra touches that we think makes a stay with us just that bit more special. We look forward to welcoming you back the next time you are visiting Torquay. Best wishes, Lissanne & Matt

10/10 Excellent

Verified traveler

Stayed 3 nights in Jul 2020
Response from Matt on Jul 22, 2020
Thank you for posting a 5* review of your recent stay at The Cleveland. We look forward to welcoming you back the next time you are visiting Torquay. Best wishes, Lissanne & Matt

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hosts. and great hotel
once again a good stay friendly hosts and nice room, breakfast was lovely so would recommend this guest house
Stayed 1 night in Jan 2020
Response from Matt on Feb 1, 2020
Thank you for choosing to stay at The Cleveland again, David. We are pleased that everything met with your expectations and we look forward to welcoming you back soon. Best wishes, Lissanne & Matt

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff have been lovely. Room great. Great sheets, towels, bed...
Stayed 1 night in Jan 2020
Response from Matt on Jan 21, 2020
Thank you for taking the time to post a 5* review of your recent stay at The Cleveland. We are delighted that everything met with your expectations and we look forward to welcoming you back the next time you are visiting Torquay. Best wishes, Lissanne & Matt

10/10 Excellent

John

Stayed 3 nights in Nov 2019

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Matt on Sep 16, 2019
Thank you for reviewing your recent stay at The Cleveland. We are so pleased that everything met with your expectations and we look forward to welcoming you back the next time you are visiting Torquay. Best wishes, Lissanne & Matt

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth a visit
Very friendly hosts couldn’t do enough for you and a lovely well presented home from home thank you
Stayed 1 night in Aug 2019
Response from Matt on Aug 19, 2019
Thank you for posting a review of your recent stay at The Cleveland - we are pleased that you enjoyed everything and we look forward to welcoming you back the next time you are in the area. Best wishes, Lissanne & Matt

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally comfortable guest house.
Stayed 3 nights in Jun 2019
Response from Matt on Aug 19, 2019
Thank you for posting a review of your recent stay at The Cleveland - we are pleased that you enjoyed everything and we look forward to welcoming you back the next time you are in the area. Best wishes, Lissanne & Matt

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent B and B set in a l lovely quiet area - Highly recommended
Stayed 1 night in May 2019
Response from matt on May 10, 2019
Thank you for choosing to stay at The Cleveland Bed & Breakfast - we look forward to welcoming you back soon! Best wishes, Lissanne & Matt

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful period guest house - lots of light - restful. Nice balance of friendly, welcoming staff and respect for privacy. Very good breakfast.
Stayed 2 nights in Apr 2019
Response from matt on Apr 24, 2019
Thank you for posting a 5* review of your stay at The Cleveland. We are so pleased that you enjoyed it and we look forward to welcoming you back in the future. Best wishes, Lissanne & Matt

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great b&b
Very nice rooms, friendly hosts, excellent full English breakfast, quiet location but only a few minutes walk to the seafront and with off-street parking.
Stayed 2 nights in Mar 2019
Response from Matt on Apr 1, 2019
Thank you for taking the time to post a 5* review of your recent stay at The Cleveland. We are so pleased that everything met with your expectations and we look forward to welcoming you back the next time you are visiting Torquay. Best wishes, Lissanne & Matt

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best English breakfast you’ve ever had! Matt and Lissanne are very welcoming- the pot of tea on arrival was really appreciated. Would definitely stay again 🙂
Stayed 7 nights in Feb 2019
Response from Matt on Mar 14, 2019
Thank you for posting a 5* review of your recent stay at The Cleveland. We are so pleased that you enjoyed your stay with us, including our breakfast with all of our local produce! We look forward to welcoming you back the next time you are in Torquay. Best wishes, Lissanne & Matt

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival the staff were very friendly and helpful. My room was very clean and had everything I needed for my stay in Torquay. I would deffinetly use Cleveland Guest House again and I would recommend it to friends and family.
Stayed 2 nights in Feb 2019
Response from Matt on Feb 25, 2019
Thank you for your 5* review of The Cleveland. We are delighted that everything met with your expectations. We look forward to welcoming you back the next time you are visiting Torquay. Best wishes, Lissanne & Matt

10/10 Excellent

Glynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Matt on Feb 25, 2019
Thank you for your 10/10 review of The Cleveland, Glynn. We look forward to welcoming you back the next time you are visiting Torquay. Best wishes, Lissanne & Matt

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great in every way.
Great accommodation and lovey hosts. Very friendly. Room was very comfortable but it was chilly. After speaking to Lissana she came and tried to turn it on. It didn't make any difference but we were okay. There was also a couch in the bedroom which may have been a sofa bed. The breakfast was lovely a good selection of fruit, yogurt, cereal. And a good full english which was most enjoyable.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay, very friendly staff and the room was extremely clean and tidy. I would definitely stay here again.
Stayed 1 night in Oct 2018
Response from Matt on Oct 17, 2018
Thank you for your review of The Cleveland - we are so pleased that you enjoyed your stay with us. We look forward to welcoming you back!

10/10 Excellent

Mrs Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Came for a diamond wedding celebration. I absolutely loved my stay at the Cleveland and would love to stay there again. It is 5 star all the way and the biggest and brightest star of all must be the family - Lissanne and Matt Sherwood and their boys. However, I am now 83 and my husband 86 years old. The journey from Solihull is now rather too far for us by car, and with no car the guest house it would be a little too far away from the front for us to manage the walking. Nevertheless, I shall hang on to their address - just in case1 Sheila Hale
Stayed 2 nights in Sep 2018
Response from Matt on Oct 17, 2018
Thank you for reviewing your stay at The Cleveland, Shelia - we are so pleased that you enjoyed yourself. We would love to welcome you back. Don't forget we have a ground floor room too! Best wishes, Lissanne & Matt

10/10 Excellent

Rodolphe

Amazing hotel and hosts
Amazing Hotel Guest house. Very friendly host, warm welcome with nice tea and cake. I love the attention to detail. Really nice home-made vanilla fudge found as welcome present in the bedroom, it was very appreciated. The breakfast was really great, tasty and nice attention to detail. The Hotel is in a great location, just a short 10 min walk to the seaside.
Stayed 1 night in Aug 2018
Response from matt on Sep 5, 2018
Thank you for reviewing your recent stay at The Cleveland, Rudolphe, we are so pleased that you enjoyed all of the little touches that we believe make a stay with us that bit more special. We look forward to welcoming you back if you are ever in Torquay again. Best wishes, Lissanne & Matt

10/10 Excellent

Gina, Hampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
We stayed for 3 nights and everything was great from the arrival to the departure! Absolutely loved the home made fudge we found in our room on the arrival, it was so delicious. Same goes to breakfast served in a cosy dining room. Matt and Lyssanne were both friendly and very accommodating - they definitely go an extra mile for their guests comfort. Would definitely stay again if we’re ever back to Torquay!
Stayed 3 nights in Aug 2018
Response from Matt on Aug 8, 2018
Thank you for your review of your stay with us at The Cleveland, Gina. We are so pleased you both enjoyed it so much. We would love to welcome you back the next time you are down this way for some more homemade fudge! Best wishes, Lissanne & Matt

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Matt on Jun 20, 2018
Thank you for taking the time to review your stay at The Cleveland, Ian - much appreciated and we hope to welcome you back in the future. Best wishes, Lissanne & Matt

10/10 Excellent

Trystan, Penzance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hosts, lovely B&B
Stayed 1 night in Jun 2018

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
We picked this guest house based on the reviews and Lissanne and Matt lived up to everyone. Outstanding
Response from Matt on Jun 20, 2018
Thank you for reviewing your stay at the Cleveland, Ian - we are so pleased we lived up to your expectations (and hopefully exceeded them!). We would love to welcome you back to The Cleveland if you are ever in Torquay again. Best wishes, Lissanne & Matt

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relaxing holiday. Good food and excellent hosts. Hope to stay again soon.

10/10 Excellent

Shelley, warrington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay with friendly and caring staff
I stopped here for one night on my way to collect a family member on our way to Brighton, the staff were friendly and attentive, my room was lovely and clean and the facilities were perfect, I had a great rest and was greeted with fresh milk for my coffee in the morning. The breakfast was delicious and all local, the staff waved me off and I had a great stay, I’ve even enquirer about myself and my husband and two children coming back next year as I was so impressed. Thank you to all the family staff that helped make my stay so nice.
Stayed 1 night in Mar 2018

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The warmest of welcomes
Probably one of the best Guest House we have stayed in for many years

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful three days. Would definitely go again.
The young couple running the Hotel were welcoming and easily approachable whilst we were there. Breakfasts were very good and lots of variety. Room was spacious and very comfortable. Home from home but near to restaurants,theatre and sea front. These are within walking distant dependent on your own fitness. We did not use our car for the whole three days and we are in our 70s.
Stayed 3 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me my wife and I lovely stay
Great people great Breakfast great hospitality room was excellent and made to feel well very welcome
Stayed 2 nights in Nov 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Peaceful perfection
Spotlessly clean very friendly and helpful owner very peaceful the most comfortable bed ever amazed shower free parking great location literally I have nothing at all bad to say about this place
Stayed 4 nights in Oct 2017

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hosts, charming clean hotel.
The hosts Matt and Lisann were amazing, so welcoming and helpful in all areas. Nothing was too much bother. Thanks for a lovely stay.
Stayed 1 night in Sep 2017

10/10 Excellent

CHIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort sleep
everything is very nice, staff place, equipment, can't find anything a small X
Stayed 1 night in Aug 2017

10/10 Excellent

adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely break in Torquay
Our hosts, Matt and Lissanne, made us very welcome and were very helpful. the breakfasts were excellent and freshly prepared using local produce where possible. The Cleveland is situated in a quiet area of Torquay with the seafront only a short walk away. I would have no problem in recommending this B and B to friends and family.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel. very clean.very friendly owners.great breakfast.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we arrived our hostess made us very welcome with tea and lovely banana cake. Our room was small but perfectly adequate for our needs and very clean. The Cleveland has a lovely cosy feel particularly in the guest lounge. The full english breakfast was excellent. Thank you for a very enjoyable stay.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Recomend staying here to anyone

10/10 Excellent

Mich, East Sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great B & B
Excellent welcome from the hosts with a welcome drink and home made cake. Our room (Room 1) was a fair size clean and tidy. Nice breakfast to her you going again. Around good value.