Ratings based on 562 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Florida

Convenient BIG hotel

Posted Jul 2, 2016
Pros: Location
Location: The Hoe, Barbican District, National Aquarium, shopping, pubs
In the center of town -- easy walking to all the sights
Comment from Hotel Management
Jul 4, 2016 by Trevor Vels, Hotel Management
Dear Jimmy, Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback and are delighted that you clearly enjoyed your stay. Thank you also for your positive comment regarding our location and proximity to the attractions in the city. We look forward to having you stay with us again on your return to Plymouth. Kind Regards, Trevor Vels | General Manager
4 out of 5
by A verified traveler from North Wales

Central hotel

Posted Jun 29, 2016
Pros: Location of hotel was excellent.
Cons: In need of updating.
Location: Central location, 5 -10 minute walk to waterfront where there are plenty of dog friendly places to eat.
Comfortable stay in a centrally located hotel.Rooms comfortable and clean with all little toiletries provided.Staff extremely helpful and polite.Didn't eat at the hotel as had very good room only deal and there are plenty of coffee shops/cafes within a 5 minute walk where you can have breakfast for less than £5....charge at hotel is £8.99.Car parking is charged at £7.50 for a 24 hour period but the car park is secure with remote control access. The hotel is in need of cosmetic updating .
Comment from Hotel Management
Jul 4, 2016 by Trevor Vels, Hotel Management
Dear Tracy, Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your superb feedback and are delighted that you clearly enjoyed your stay. We look forward to having you stay with us again on your return to Plymouth. Kind Regards, Trevor Vels | General Manager
5 out of 5
by A verified traveler

very central hotel

Posted Jun 1, 2016
Centrally situated hotel. 5 mins walk from train station. Have stayed here many times. Although I didn't take my car this time, drivers should be aware that the hotel does charge for parking in their private car park.
2 out of 5
by A verified traveler

Quiet central only a 10 minute walk from the Hoe

Posted May 30, 2016
Quiet dared hotel needing a lift inside to counteract the ugly concrete exterior. Pleasant staff but room we were allocated was beneath the plant room & very noisy with a continuous background drown & occasional clunking. We moved to another floor the following night to a very tired but quieter room. Breakfast was ok but on second morning we shared with 2 coaches of Australians so not very restful packed & busy with long waiting times. I'm not sure we will rush back as not an inexpensive choice.
3 out of 5
by A verified traveler from London

convenient for station and town centre

Posted May 9, 2016
what can I say, boring, dated, needs a makeover but no desperate issues I did not eat there so cant comment on breakfast or dinner
Comment from Hotel Management
May 12, 2016 by Trevor Vels, Hotel Management
Dear macnoo, Thank you for reviewing the hotel after your recent stay. Please accept my apology for your disappointment with aspects of our decor. I can assure you that we are planning a refurbishment plan over the next 12 months to address the hotel's decor and facilities. I do hope that you will visit us again soon. Kind Regards, Trevor Vels | General Manager
4 out of 5
by Elizabeth from Cornwall

A nice comfortable hotel

Posted Apr 27, 2016 on Hotels
Had a very comfortable stay but couldn't get onto the wifi would definitely go back
Comment from Hotel Management
May 24, 2016 by Trevor, Hotel Management
Dear Elizabeth, Thank you very much for your review of our hotel after your recent stay. We sincerely appreciate all of our guest's feedback as it assists us in maintaining consistent standards of service and hospitality. Please accept my apology for the unfortunate lapse in WIFI service during your stay. I am able to assure you with the utmost confidence that your experiences do not reflect our usual standards and were rather a one-off issue which will not be repeated. I am glad to see that it did not overly detract from your enjoyment of the hotel and that we will have the opportunity of welcoming you back to the hotel in the future. Kind Regards, Trevor Vels | General Manager
5 out of 5
by andrea from kent

Posted Apr 26, 2016 on Hotels
Fantastic hotel, staff and room. Ideal location for our needs. Would definitely book again xx
Comment from Hotel Management
May 24, 2016 by Trevor, Hotel Management
Dear Andrea, Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your superb feedback and are delighted that you clearly enjoyed your stay. We trust that you will stay with us again on your return to Plymouth. Kind Regards, Trevor Vels | General Manager
4 out of 5
by Neil from London

Posted Apr 22, 2016 on Hotels
Clean and comfortable but dated. Ok for the price. I did find out that the hotel was to be renovated which means prices will probably go up!
Comment from Hotel Management
May 24, 2016 by Trevor, Hotel Management
Dear Neil, Thnak you for your review and feedback after your recent stay. I am delighted to see that you enjoyed our stay and that my staff informed you of our pending refurbishment plans. We will be significantly improving over the next 12 months but will always plan to remain market related on price and provide good value for money. I hope we will see you back again soon. Regards, Trevor Vels | General Manager
5 out of 5
by Jessica from Birmingham

Lovely stay

Posted Apr 21, 2016 on Hotels
Great, couldnt have asked for any more. Friendly staff and super helpful. Good location. Loved the tea making facilities.
Comment from Hotel Management
May 24, 2016 by Trevor, Hotel Management
Dear Jessica, Thank you for your valuable and positive feedback received. We sincerely appreciate your superb compliments and are delighted that you clearly enjoyed your stay with us. We look forward to welcoming you back for any future visits to Plymouth. Kind Regards, Trevor Vels | General Manager
5 out of 5
by A verified traveler

Posted Apr 20, 2016 on Hotels
Comment from Hotel Management
May 24, 2016 by Trevor, Hotel Management
Dear Guest, Thank you for your positive review after your recent stay. We sincerely appreciate your superb feedback and are delighted that you clearly enjoyed your stay with us. We look forward to welcoming you back for any future visits. Kind Regards, Trevor Vels | General Manager