Ratings based on 638 Verified Reviews

3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from cornwall

overnight stay

Posted Feb 21, 2017
Pros: Location and friendly helpful staff
Cons: the bar area and choice of beers, and heating system to be more silent
Location: Close to shops, market and restaraunts, as well as the great Royal theatre, and the Hoe. Not far too spectacular Devon and Cornwall countryside.
well located hotel close to railway station and coach station, car parks close by. Near Drake shopping centre, other town shops and market. Close to the Royal Theatre and the Hoe. Buy your breakfast coupon from reception there it will cost £8.95, if you buy at the restaurant it will cost £11.95. Very friendly and helpful staff, the bar area is a disaster, though it has a nice selection of wines and spirits has no craft beers, or real ales only some poor quality chemical beers. note: standard rooms nice and large no air conditioning just a fan, heating can be noisy
Comment from Hotel Management
Feb 23, 2017 by Trevor Vels, Hotel Management
Dear Martin, Thank you for your detailed feedback received after your recent stay with us. We sincerely appreciate your superb compliments on pouir breakfast value, location and our friendly staff. We are delighted that you clearly enjoyed your stay with us. However, please accept my apology for any disappointment with our bar offering. This is a specified range of beers as dictated by our corporate office. I can fully apprecaite that a wider range of craft beers would be ideal but our beverage menu content is designed to fit for all of our hotels in all parts of the UK. I am glad to see that based on your overall rating, this did not overly detract from your stay experience and that we will have the opportunity of welcoming you back for any future visits. Kind Regards, Trevor Vels | General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice aging hotel with friendly staff

Posted Feb 13, 2017
Friendly reception Good central location Aging hotel with character but window drafts ment room quite cool throughout stay Immaculate room / bathroom well presented Despite room temperature would recommend
Comment from Hotel Management
Feb 13, 2017 by Trevor Vels, Hotel Management
Dear Guest, Thank you for your review of our hotel after your recent stay. We sincerely appreciate your kind compliments on our location and cleanliness. However, I have noted your comment on the decor of the hotel being dated. I am able to assure you that we are embarking on a significant improvement plan over the next 12 months where all aspects of the hotel's decor and facilities will be addressed. This will include the restaurant, bar, public areas and bedrooms. This will also include replacement of some of our windows where they are weathered. Naturally, this will take a fair amount of time to implement but I have no doubt that you will note the gradual improvements on any return visits. I do hope that we will have the opportunity of welcoming you back to stay with us again. Kind Regards, Trevor Vels | General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bedfordshire

Very handy for the university

Posted Jan 31, 2017
Pros: Location, pleasant, comfortable
Cons: It would be good if they had a gluten free beer in the bar
Location: Plymouth seems a nice city. I've been three times but only to visit the university so not seen much more than the uni, the city centre & the Hoe
Got a very good rate for a standard twin bed room. It had all the usual things you'd expect including comfortable beds
Comment from Hotel Management
Feb 1, 2017 by Trevor Vels, Hotel Management
Dear Martin, Dear Guest, Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your feedback and we will investigate the option of stocking a gluten free beer in our bars in the future. We are delighted that you clearly enjoyed your stay. We trust that you will stay with us again on your return to Plymouth. Kind Regards, Trevor Vels | General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Jan 29, 2017
Staff very friendly and helpful.room was clean and spacious.breakfast was great.
Comment from Hotel Management
Jan 30, 2017 by Trevor Vels, Hotel Management
Dear Tania, Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your superb feedback, particularly on our staff, room standards and breakfast. We are delighted that you enjoyed your stay with us. We trust that you will stay with us again on your next visit to Plymouth. Kind Regards, Trevor Vels | General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from W

Nice hotel close to town centre

Posted Jan 26, 2017
Very friendly and efficient staff and the hotel is nicely presented. Very close to the town centre. The breakfast was excellent.
Comment from Hotel Management
Jan 27, 2017 by Trevor Vels, Hotel Management
Dear Tina, Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your superb feedback, particularly on our staff friendliness and efficiency. I know my team will love reading your comments and we are delighted that you enjoyed your stay with us. We trust that you will stay with us again on your next visit to Plymouth. Kind Regards, Trevor Vels | General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Northamptonshire

Central to the city centre

Posted Jan 23, 2017
Very friendly staff, nice room very comfortable bed. Couldn't park at the hotel car park as very limited spaces, however we were give a slip that gave us free parking at Sainsbury's car park .
Comment from Hotel Management
Jan 24, 2017 by Trevor Vels, Hotel Management
Dear Jackie, Thank you for your valuable feedback received after your recent stay with us. We sincerely appreciate your superb compliments and are delighted that you clearly enjoyed your stay with us. Please accept my apology for any inconvenience caused by our parking arrangements. We have a total of 60 parking bays within the hotel but they can occasionally be fully utilised and although not a perfect solution, I do hope that our arrangements in the parking lot adjacent did not cause you too much of an irritation. I am glad to see that this did not overly detract from your stay experience and that we will have the opportunity of welcoming you back for any future visits. Kind Regards, Trevor Vels | General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Huntingdon

Good location, website lets it down

Posted Jan 15, 2017
I was pleasantly surprised by tho hotel, I had to book last minute and it was picked for me as a Secret Hotel. I tried looking at the website after and it looked like I was going to have to pay for WiFi and parking - not impressed but it turned out when I got there that the WiFi was free and you can get a ticket for 8pm-9.30am to park for free rather than pay the £7.50 charge. The hotel was tidy and a good location. It had a tv with my name on it when I arrived and a seating area. The shower was amazing, proper powerful. I didn't try any food as it was rather expensive and there were other choices nearby but I would definitely recommend the hotel to friends.
Comment from Hotel Management
Jan 16, 2017 by Trevor Vels, Hotel Management
Dear Claire, Thank you for taking the time to submit such a positive and detailed response after your recent stay with us. We sincerely appreciate your superb feedback and are delighted that you clearly enjoyed your stay. We trust that you will stay with us again on your return to Plymouth. Kind Regards, Trevor Vels | General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Bolton

Would recommend

Posted Jan 9, 2017
This is the second time I have stayed here. The hotel is situated in the centre of town, fabulous for shopping, and close to good places to eat. The staff are very helpfull and the beds are comfy and rooms are clean. Wouldn't stay anywhere else.
Comment from Hotel Management
Jan 9, 2017 by Trevor Vels, Hotel Management
Dear Pauline, Thank you for your valuable and positive feedback received. We sincerely appreciate your superb compliments on our location, staff and beds. We are delighted that you clearly enjoyed your stay with us. We look forward to welcoming you back for any future visits. Kind Regards, Trevor Vels | General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sandhurst UK

Ok but the wi-fi is terrible

Posted Jan 6, 2017
To be fair this hotel ticks all the boxes for a city centre location. It's close to everything. Rooms are clean .breakfast good . The one let down is the terrible reliability of the in room Wi-Fi( we were on the 4th floor) Luckily my visit was not on business and there was good 4G coverage in Plymouth.
Comment from Hotel Management
Jan 6, 2017 by Trevor Vels, Hotel Management
Dear Steve, Thank you for your detailed review of our hotel after your recent stay. I am delighted to read that overall, you enjoyed a pleasant stay with us. However, please accept my apology for the irritations caused by the current reliability of our WIFI. This is an issue which we are aware of and which we plan to rectify by reconfiguring the entire building within the course of this year. I do hope that this experience did not overly detract from your stay and that we will have the opportunity of welcoming you back to the hotel in the future. Kind Regards, Trevor Vels | General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2016
Lovely hotel, staff and food. Good location. Everything went well.
Comment from Hotel Management
Dec 22, 2016 by Trevor, Hotel Management
Dear Valued Guest, Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your superb feedback and are delighted that you clearly enjoyed your stay. We trust that you will stay with us again on your return to Plymouth. Kind Regards, Trevor Vels | General Manager