I have stayed at the Plaza many times, but recently noticed a steady decline on what you get in return for your money. Long lines at check in, I was 16th in line. Staff working hard to combat this. Premium room spacious, but very worn. stained carpets, stained towels, no robes/slippers or additional amenities in room. (We had them 4weeks ago) great king size bed, very comfortable, the room just felt like it needed a deep clean.
Poor premium lounge big difference noticed since our last visit, very busy limited seating, a bigger space is needed for the amount of people wanting to access it at peak times (the limited hours alcohol is available) some people were unable to find seats and left.
Breakfast items not restocked when running low, not a bad selection when all items are available.
However all staff are polite friendly and welcoming. location is ideal for the Barbican, the Hoe, and the city centre. Parking is tight, the overflow is a little better. There are hotels half the price in this area, offering the same standards, Plaza needs to stop cutting back on amenities and staffing if it wants to keep it’s premium prices.