Terrible night faulty door waking us and kids
Posted Sep 1, 2016
Faulty door dampener meant that a door somewhere on our floor banged every few minutes (wall shaking banging) waking us and the kids, complained at the desk and requested a refund on my room for the constant disturbance and disruption, the manager was unavailable but I was told that it would be addressed. Reiterated my complaint in the morning to the staff as I checked out, they were empathetic but again no manager. However, they assured me I would be contacted. Still nothing a few days later (checked out on the Saturday still no contact by Thursday). When I called the reception staff were very helpful but the manager never spoke to me, deciding instead to have the reception staff call me with installments as to what she was obliged to do in this situation. Their policy is not to refund ever and the best I could hope for was a discounted stay. This was a stop off between Penzance and Nottingham to break the journey up for our 20 month old and our 6yr old but still the managers solution was for me to travel down to the Jury's Inn Exeter for a discounted stay for one night sometime in the next two years... In addition the food in the restaurant was terrible, I had the Thai chicken curry, I think they knocked it up with some left over ingredients, the chicken was a griddled dry lump that had been cut into about 5 pieces, I also complained to the waitress and she informed me she would let the chef know, and that was the last I heard on that score too.