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Dear Guest,We like to take the chance to apologies for the areas which did not meet to your expectation. Your feedback has already been communicated with the concerned departmental heads to improve in the area that you have mentioned.Once again, thank you very much for choosing Radisson Blu Dhaka Water Garden and also for your wonderful feedback and patronage. Hope to see you back in Dhaka near future.Sincerely,Radisson Team
10/10 Excellent
Md
Apr 13, 2024
Md
Stayed 1 night in Mar 2024
Response from MD S M Farid Billa on Apr 20, 2024
Dear Guest,We appreciate you taking the time to complete a survey regarding your recent visit. We are thrilled to see that you enjoyed your time at the hotel.On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Radisson Team
The service here was amazing, from drivers to front reception. Took good care of me and parents. Would definitely recommend.
Najnin
Stayed 1 night in Feb 2024
Response from MD S M Farid Billa on Feb 13, 2024
Dear Guest,We appreciate you taking the time to complete a survey regarding your recent visit. We are thrilled to see that you enjoyed your time at the hotel.On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Radisson Team
6/10 Okay
Sukhdeep
Business traveler
Feb 12, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Mosquitos in pool area . Not enough options to eat . Too expensive. Not worth for the money
Sukhdeep
Stayed 2 nights in Feb 2024
Response from MD S M Farid Billa on Feb 13, 2024
Dear Guest,We like to take the chance to apologize for the areas which did not meet your expectations. Your feedback has already been communicated with the concerned departmental heads and plans are underway to improve in the area that you have mentioned.Once again, thank you very much for choosing Radisson Blu Dhaka Water Garden and also for your wonderful feedback and patronage. Hope to see you back in Dhaka in the near future.Sincerely,Radisson Team
Dear Guest,We appreciate you taking the time to complete a survey regarding your recent visit. We are thrilled to see that you enjoyed your time at the hotel.On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Radisson Team
Wonderful from start to finish.
They have been very caring and supportive of me from my checkin to checkout.
Everything perfect. No issue.
Jakey
Stayed 10 nights in Dec 2023
Response from MD S M Farid Billa on Jan 2, 2024
Dear Guest,We appreciate you taking the time to complete a survey regarding your recent visit. We are thrilled to see that you enjoyed your time at the hotel.On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Radisson Team
6/10 Okay
Momin
Dec 13, 2023
Checkin requires c
Momin
Stayed 1 night in Dec 2023
Response from MD S M Farid Billa on Dec 18, 2023
Dear Guest,We like to take the chance to apologize for the areas which did not meet your expectations. Once again, thank you very much for choosing Radisson Blu Dhaka Water Garden and also for your wonderful feedback and patronage. Hope to see you back in Dhaka in the near future.Sincerely,Radisson Team
Dear Guest,We appreciate you taking the time to complete a survey regarding your recent visit. We are thrilled to see that you enjoyed your time at the hotel.On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Radisson Team
Very nice hotel with all amenities.
Only issue was that they canceled the limo service abruptly after confirming it, causing some inconvenience.
Verified traveler
Stayed 2 nights in Oct 2023
Response from MD S M Farid Billa on Nov 5, 2023
Dear Guest,We appreciate you taking the time to complete a survey regarding your recent visit. We are thrilled to see that you enjoyed your time at the hotel. Well noted your unexpected issue and will take care.On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Radisson Team
Everything perfect because of your manager’s especially Ms. Farhana and her associates.
Food prices are really high. No other comments
Jakey
Stayed 8 nights in Sep 2023
Response from MD S M Farid Billa on Oct 10, 2023
Dear Guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Radisson Team
8/10 Good
MOUSTAFA, BEIRUT
Traveled with group, Business traveler
Sep 22, 2023
Liked: Amenities
Nice hotel but needs renovation
MOUSTAFA
Stayed 1 night in Sep 2023
Response from MD S M Farid Billa on Sep 30, 2023
Dear Guest,Thank you so much for your feedback. Renovation work are in process. Hope to see you soon. Thank you
Excellent service and customer care
Everything went well so far except restaurant.
Foods are very expensive and poor quality. Most of the servers are very good except one host. He is not nice and not customer friendly. Sometimes he is more obsessive with his food rather than customers satisfaction
Jakey
Stayed 2 nights in Jun 2023
Response from MD S M Farid Billa on Jun 22, 2023
Dear Guest,We appreciate you taking the time to complete a survey regarding your recent visit. We are thrilled to see that you enjoyed your time at the hotel. We also like to take the chance to apologize for the areas which did not meet your expectations. Your feedback has already taken our attention and plans are underway to improve in the area that you have mentioned.Once again, thank you very much for choosing Radisson Blu Dhaka Water Garden and also for your wonderful feedback and patronage. Hope to see you back in Dhaka in the near future.Sincerely,Radisson Team
Dear Guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Radisson Team
2/10 Terrible
sebir, Scranton
Feb 6, 2023
sebir
Stayed 1 night in Feb 2023
Response from S M Farid Billa on Mar 8, 2023
Dear Guest,We like to take the chance to apologies for the areas which did not meet to your expectation. Your feedback has already been communicated with the concerned departmental heads and plans are underway to improve in the area that you have mentioned.Once again, thank you very much for choosing Radisson Blu Dhaka Water Garden and also for your wonderful feedback and patronage. Hope to see you back in Dhaka near future.Sincerely,Radisson Team
6/10 Okay
Paul
Jan 29, 2023
Paul
Stayed 1 night in Jan 2023
Response from S M Farid Billa on Mar 8, 2023
Dear Guest,We like to take the chance to apologies for the areas which did not meet to your expectation. Your feedback has already been communicated with the concerned departmental heads and plans are underway to improve in the area that you have mentioned.Once again, thank you very much for choosing Radisson Blu Dhaka Water Garden and also for your wonderful feedback and patronage. Hope to see you back in Dhaka near future.Sincerely,Radisson Team
I stayed at the hotel 9 days. There were not much courtesy to and options for late check out.
Duty manager (a man) was not nice with customer.
There was a female receptionist very unprofessional and teasing customers behind them. She was also telling others that hotels have certain rules even I was not dealing with her. This kinds of side talk is very unprofessional and confusing.
Jakey
Stayed 3 nights in Jan 2023
Response from S M Farid Billa on Jan 24, 2023
Dear Jakey, Thank you so much for taking the time to post a review. We like to take the chance to apologies for the areas which did not meet to your expectation. Your feedback has already been communicated with the concerned departmental heads and plans are underway to improve in the area that you have mentioned. Once again, thank you very much for choosing Radisson Blu Dhaka Water Garden and also for your wonderful feedback and patronage. Hope to see you back in Dhaka near future.
Dear Jakey, Thank you so much for taking the time to post such an inspiring review and sincerely hope you had a pleasant journey home. The review just brightened our day. We are truly thrilled to read this wonderful review. Your appreciation of the service render by our management and associates indeed is a testimony of their hard work and has motivated them to continue going that extra mile. Once again, thank you very much for choosing Radisson Blu Dhaka Water Garden Dhaka and also for your wonderful feedback and patronage. Hope to see you back in Dhaka near future.
6/10 Okay
Verified traveler
Dec 31, 2022
Old fashioned room needs upgrade to match price
The room wasn't the standard it supposed to be according to price. It looked like old resthouse.
Verified traveler
Stayed 1 night in Dec 2022
Response from S M Farid Billa on Jan 2, 2023
Dear Guest, Thank you so much for taking the time to post a review. We like to take the chance to apologies for the areas which did not meet to your expectation. Your feedback has already been communicated with the concerned departmental heads and plans are underway to improve in the area that you have mentioned. Once again, thank you very much for choosing Radisson Blu Dhaka Water Garden and also for your wonderful feedback and patronage. Hope to see you back in Dhaka near future.
The staff at this hotel are doing an amazing job. They are attentive, kind and ready to help their guests. Keep up the great work!
Special thanks to Farhana, Haque, Kanij, Mahi, Monir, Nazmul, Protap, Tahmina, Tarek, Tofazzal, and Zaman!
Robinson
Stayed 3 nights in Dec 2022
Response from S M Farid Billa on Dec 31, 2022
Dear Robinson, Thank you so much for taking the time to post such an inspiring review and sincerely hope you had a pleasant journey home. The review just brightened our day. We are truly thrilled to read this wonderful review. Your appreciation of the service render by our management and associates indeed is a testimony of their hard work and has motivated them to continue going that extra mile. Once again, thank you very much for choosing Radisson Blu Dhaka Water Garden Dhaka and also for your wonderful feedback and patronage. Hope to see you back in Dhaka near future.
2/10 Terrible
Wilfred
Aug 12, 2022
Wilfred
Stayed 1 night in Aug 2022
6/10 Okay
loic
Jul 27, 2022
loic
Stayed 1 night in Jul 2022
Response from Faria Alim on Aug 13, 2022
Dear Guest,
Thank you for taking the time to review your stay with us. I am sorry to hear about your bad experience. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. However, on your next visit we will match up with your expectations and looking forward to welcome you back.
Hospitably,
Syeda Faria Alim
Guest Relation
Dear Guest,
Thank you for taking the time to review your stay with us. I am sorry to hear about your bad experience. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. However, on your next visit we will match up with your expectations and looking forward to welcome you back.
Hospitably,
Syeda Faria Alim
Guest Relation
Dear Guest,
Thank you for taking the time to review your stay with us. I am sorry to hear about your bad experience. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. However, on your next visit we will match up with your expectations and looking forward to welcome you back.
Hospitably,
Syeda Faria Alim
Guest Relation
Response from Syeda Faria Alim Guest Experience Executive on Mar 14, 2022
Dear Guest, Thank you for taking the time to review your stay with us. I am sorry to hear about your bad experience. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. However, on your next visit we will match up with your expectations and looking forward to welcome you back. Hospitably, Syeda Faria Alim Guest Experience Executive
Great service, prompt,, courteous, helpful.clean.Hassan, Faria, Asad, Mostafa all were helpful, courteous .
bushra
Stayed 3 nights in Jan 2022
Response from Syeda Faria Alim Guest Experience Executive on Feb 7, 2022
Dear Guest,
Thank you for taking the time to review your stay with us. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to welcoming you back soon.
Hospitably,
Syeda Faria Alim
Guest Experience Executive
Managers are not friendly with customers. I stayed 15 days during this trip.
Requested for late check out due to a business meeting, duty manager totally refused my request. Even he asked me leave by 11:00 AM, an hour before standard check out time.
Really disappointed and very upsetting
Jakey
Stayed 5 nights in Oct 2021
2/10 Terrible
Verified traveler
Traveled with group, Business traveler, Traveled with family
really bad internet. i booked this hotel for business trips.
i had no internet in my room plus no AC, doesnt work
Verified traveler
Stayed 4 nights in Jul 2021
Response from Faria Alim on Aug 26, 2021
Dear Guest,
Thank you for taking the time to review your stay with us. I am sorry to hear about your bad experience. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. However, on your next visit we will match up with your expectations and looking forward to welcome you back.
Hospitably,
Syeda Faria Alim
Guest Experience Officer
I have been staying at this hotel since it was built. However this time the front desk stuffs were rude and not professional at all. No smiling faces, not welcoming at all. They have a hard time in getting the room which has proper air conditioning also they were oy including Or offering any membership for points. They also lack follow ups. Wanted to open up a corporate account but it became history and the stuff never even got back on it. Not a place where I will return
Moinul
Stayed 2 nights in Mar 2021
Response from Faria Alim on May 4, 2021
Dear Guest,
Thank you for taking the time to review your stay with us. I am sorry to hear about your bad experience. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. However, on your next visit we will match up with your expectations and looking forward to welcome you back.
Hospitably,
Syeda Faria Alim
Guest Relation
Dear Valued Guest,
Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We do take pride in catering to our guests’ needs the best way we can and we are looking forward to welcome you back in the near future under better circumstances.
Hospitably,
Guest Relation
Radisson Blu Dhaka Water Garden
Dear Valued Guest,
Thank you so much for taking the time to review your previous stay in our property.
We would like to apologize for your negative experience at our property. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. We have passed your bad experiences to the respective departments and they are giving proper training so that in future we will match up with your expectations. Since Covid 19 we have invested in new training and health & safety of all our guests and staff.
We look forward to welcome you back in near future under better circumstances!
Hospitably,
Guest Relation
Radisson Blu Dhaka Water Garden
Everything is OK for a business trip. But the hotel charges security money before check-in of 5000-10000 Taka per day, while I have paid 100% room rental with taxes in advance. This practice does not feel respectable practice.
Riazuddin
Stayed 2 nights in Jan 2021
Response from Faria Alim on Feb 20, 2021
Dear Valued Guest,
Thank you so much for taking the time to review your previous stay in our property.
We would like to apologize for your negative experience at our property. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. We have passed your bad experiences to the respective departments and they are giving proper training so that in future we will match up with your expectations. Since Covid 19 we have invested in new training and health & safety of all our guests and staff.
We look forward to welcome you back in near future under better circumstances!
Hospitably,
Guest Relation
Radisson Blu Dhaka Water Garden
Costumer service so bad not much people to work there
Verified traveler
Stayed 1 night in Jan 2021
Response from Faria Alim on Jan 26, 2021
Dear Valued Guest,
Thank you for taking the time to review your stay with us. We would like to apologize for your negative experience at our property. We would like to learn more about your specific situation and make things right. If you would not mind, please write us at your earliest convenience, it would be greatly appreciated. We look forward to getting feedback from you and hope to have back you again at your second home.
Hospitably,
Syeda Faria Alim
Guest Relation
I have really liked my stay at Radisson Blu Dhaka. The service of the hotel personnel were exceptional. Really nice, comfort and convenient. I have also dine at one of the restaurant from there and their food and service was really great, loved the food.
Aminur
Stayed 1 night in Mar 2020
Response from Faria Alim on Sep 1, 2020
Dear Guest,
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We do take pride in catering to our guests’ needs the best way we can and I am looking forward to having you again as a guest in our hotel.
Hospitably,
Syeda Faria Alim
Guest Relation
Dear Valued Guest,
Thank you for your scoring and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.
For me, being close to the airport is it’s main asset.
Verified traveler
Stayed 1 night in Jan 2020
Response from Farhana on Jan 26, 2020
Dear Valued Guest,
Thank you for taking the time to review your stay with us. We are very pleased to hear that our location made your stay pleasant. We do take pride in catering to our guests’ needs the best way we can and we are looking forward to having you again as a guest in our hotel
6/10 Okay
Verified traveler
Dec 31, 2019
Liked: Property conditions & facilities
Verified traveler
Stayed 1 night in Dec 2019
Response from Radisson Blu Dhaka Water Garden on Jan 14, 2020
Dear Valued Guest,
Thank you for your scoring and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.
The room was clean and the shower pressure excellent. Only issues involved confusion by front desk staff about charges and fees. Make sure you check your bill
Verified traveler
Stayed 5 nights in Oct 2019
Response from Faria Alim on Nov 8, 2019
Dear Guest,
Thank you for taking the time to review your stay with us. I am very pleased to hear that you had a pleasant stay. I am sorry to hear about your bad experience regarding payment. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. However, on your next visit we will match up with your expectations and looking forward to welcome you back.
Hospitably,
Syeda Faria Alim
Guest Expereince Officer
Overall very good service and facilities but probably a little expensive but hardly any good hotels near airport.
Verified traveler
Stayed 1 night in Sep 2019
Response from Faria Alim on Oct 1, 2019
Dear Traveler,
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and I am looking forward to having you again as a guest in our hotel.
Hospitably,
Syeda Faria Alim
Guest Experience Officer
lovely grounds, very helpful staff. particularly the gentleman who went all the way to the airport with me and assisted me thorough check- in. i'm terrible with names, forgive me. nasim? hasim? despite my forgetting his name, he was fantastic.
Verified traveler
Stayed 1 night in Sep 2019
Response from Faria Alim on Sep 29, 2019
Dear Guest,
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We do take pride in catering to our guests’ needs the best way we can and I am looking forward to having you again as a guest in our hotel.
Hospitably,
Syeda Faria Alim
Guest Experience Officer
Dear Valued Guest,
Thank you for taking the time to review your stay with us. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to welcoming you back soon.
Hospitably,
Syeda Faria Alim
Guest Experience Officer
Staff helped straighten out booking
Manager stepped into work it out
FrBruce
Stayed 1 night in Sep 2019
Response from Radisson Blu Dhaka Water Garden on Jan 14, 2020
Dear Valued Guest,
Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We do take pride in catering to our guests’ needs the best way we can and we are looking forward to having you again as a guest in our hotel.
The food I had from your hotel restaurant was delicious for dinner and breakfast.
Jahangir
Stayed 1 night in Aug 2019
Response from Faria Alim on Sep 19, 2019
Dear Traveler,
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and I am looking forward to having you again as a guest in our hotel.
Hospitably,
Syeda Faria Alim
Guest Experience Officer
Dear Guest,
Thank you for taking the time to review your stay with us. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to welcoming you back soon.
Hospitably,
Syeda Faria Alim
Guest Experience Officer
Soon as walked in to the room, light flickering, sink water doesn’t run as supposed to, bathroom door not easy to handle,
I don’t know how it called 5 star hotel! It’s 3 star category. Employees need lot of training to run a hotel chain, which probably they don’t have, period.
Verified traveler
Stayed 2 nights in Aug 2019
Response from Faria Alim on Aug 27, 2019
Dear Guest,
Thank you for taking the time to review your stay with us. I am sorry to hear about your bad experience. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. However, on your next visit we will match up with your expectations and looking forward to welcome you back.
Syeda Faria Alim
Guest Experience Officer
Radisson Blu Dhaka Water Garden
Excellent bed and pillows. Electricity switches and lighting system.
Verified traveler
Stayed 1 night in Aug 2019
Response from Faria Alim on Aug 20, 2019
Dear Traveler,
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and I am looking forward to having you again as a guest in our hotel.
Hospitably,
Guest Experience Officer
Radisson Blu Dhaka Water Garden
Not at all value for money, least choice of vegetarian foods, no fresh fruits in breakfast, noisy bar, horrible taste and decor of the bar
Debabrata
Stayed 2 nights in Jul 2019
Response from Guest Relations on Jul 21, 2019
Dear Valued Guest,
Thank you for investing the time in writing the review for us.Your points are very much appreciated here.
We apologize for the issue encountered on this particular visit and appreciate you bringing this concern to our attention so that we can be better prepared in the future. We are grateful that you did let us know by writing to us and hope that you will visit again so that we may provide the five star experience that you and all of our guests deserve.
Hospitably,
Guest Relations
Check in was slow. Also while my reservation was for room with breakfast included, they said that it was not and charged me 4800 taka extra for it.
Usha
Stayed 1 night in Jun 2019
Response from Faria Alim on Jun 26, 2019
Dear Guest,
Thank you for taking the time to review your stay with us. I am sorry to hear about your bad experience check-in. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. However, on your next visit we will match up with your expectations. Regarding Breakfast issue, actually there is some miscommunication happened through Expedia. As per the booking status made by Expedia, breakfast was not included although Expedia took extra charge from you and we communicated with Expedia regarding the booking status and they admired their miscommunication and assured to solve the issue. We are hoping that Expedia will communicate with you very soon for further steps. We are looking forward to welcome you back.
Hospitably,
Syeda Faria Alim
Guest Experience Officer
Radisson Blu Dhaka Water Garden