Ratings based on 635 Verified Reviews

3.5 out of 5
70% of guests recommend
3.9 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, clean with a friendly staff

Posted May 28, 2017
Pros: Clean rooms, friendly staff, and is located to anything you may require within walking distance. I also felt safe.
Location: Restaurants, stores and basically anything you may need to purchase is within waling distance.
This hotel is a mid range hotel that delivers. The rooms were clean and comfortable. Having a micro wave and fridge in the room was a real bonus for me. Nice pool, hot tub and a gym round out the attractiveness of this hotel. Staff was cheerful and very helpful. The complimentary breakfast provided a wide variety of items to accommodate all appetites.
Comment from Hotel Management
Jun 3, 2017 by Manager, Hotel Management
Thank you for your review, your feedback and your comments regarding your stay. Marvelous to hear that you were comfortable, pleased with the services and the breakfast option. I am glad that we were able to meet your expectations of service and accommodations, we're all looking forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from Henderson NV

Near soccer fields in Walnut CA. Handy location.

Posted May 23, 2017
We were pleased with this facility. Our room was in a quiet area. We had a very comfortable bed and plenty of space in the room to spread out in. Everything was clean to my satisfaction and I am very fussy. The breakfast was great. We also appreciated the friendly staff and front desk professionalism. We would go back there any time. Also -- the price was right!
Comment from Hotel Management
May 27, 2017 by Manager, Hotel Management
Thank you very much for your positive feedback. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear about our success in this ambition. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.
3 out of 5
by A verified traveler

Posted Apr 24, 2017
Decent experience, good place to stay for just passing through
Comment from Hotel Management
May 5, 2017 by Manager, Hotel Management
We want you to know that we take your comments to heart and that we are continuously discussing and implementing new ways to improve upon the guest experience at our hotel. We are always looking for ways to improve upon the guest experience and I hope you will return so you will experience our improved services and quality of accommodation.
2 out of 5
by A verified traveler from r

Construction

Posted Apr 15, 2017
They had construction going on at 758am The buffet for morning should have some meat not just eggs and waffles. They did not clean our room one day Towels were always and issue
Comment from Hotel Management
Apr 20, 2017 by Guest Relations Manager , Hotel Management
Joey, It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We are disappointed to learn the current construction was a noise issue and we appreciate your feedback regarding breakfast choices. Thank you again and we hope you will return and give us the chance to provide you with a better experience.
1 out of 5
by A verified traveler from diamond bar California

Not helpful or considerate

Posted Apr 10, 2017
We flew to california for the death of my brother and my flight was delayed and asked if we can cancel of that day. The manager said he would still have to charge us for one night. I understand that sometimes that has to happen but under different circumstances they would be able to work with me at least give me some kind of a discount. So I will never stay there again when I visit my family
Comment from Hotel Management
Apr 24, 2017 by Manager, Hotel Management
I regret discovering that you were not impressed with your experience with us during your most recent stay. Your review will be submitted to our hotel administrator for reference and evaluation. I am sure they will carefully look into your feedback and will address accordingly. I hope we could have the chance to serve you better.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lancaster,CA

Nice and quiet location

Posted Mar 29, 2017
Our room was clean and comfortable. Coffee in room was good and machine easy to use. Enjoyed the selection at the breakfast bar. Only problem no elevator.to second floor. Good to note that there are to Gentle Springs roads, one Drive and the other Lane where this Best Western is located in Diamond Bar so you don't get lost like we did.
Comment from Hotel Management
Apr 8, 2017 by Manager, Hotel Management
Thank you very much for your feedback. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and hospitality that we strive to show to each guest, during every stay. We hope that you will continue to make us your primary choice of hotel for your next trip.
4 out of 5
Recommended
for Everyone
by A verified traveler from BigBear

Convenient location

Posted Mar 13, 2017
Pros: Clean, polite staff.
Cons: Correctly sized pillows, trim in room needed repair, coffee table was in poor shape, refrigerator noisy but appreciated. Signage for Hot Tub switch
Location: Near Indian Restaurant, Chinese Seafood Restaurant, Burger Restaurant, Carl's Jr and McDonalds
Walking distance to a lot of food options. King Bed no king pillows, small squares of chopped foam filled pillows, yuk! Pool was cold, not heated. My bad for not checking. Hot tub was great! It was under construction to add a much needed elevator, but no noise on the weekend. Noisy traffic if on the freeway side, not so bad on the pool side. Breakfast was better that expected. Did not like people in area bringing in their own food and dropping on the floor. People can be so gross! Overall the hotel was noce. Amenities such as fridge, microwave, coffeemaker, all nice.
Comment from Hotel Management
Apr 1, 2017 by Manager, Hotel Management
Thank you very much for letting us know your thoughts during your stay at our hotel. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve.
3 out of 5
by Stacy

Clean but loud

Posted Feb 28, 2017 on Hotels
Room was Clean, but the lights! no way to turn off. Motion sensitive in the sink bathroom area so in at night you would wake up the whole room! Also ask for NOT highway side, super loud
Comment from Hotel Management
Mar 5, 2017 by General Manager, Hotel Management
Stacy, We are happy to have served you as a guest in our hotel and we are happy to hear we met most of your needs. We are thankful for your feedback regarding the motion sensitive lights will we see what we can do to improve this issue. thank you for your time and we hope you will return for a 5 star experience next time.
4 out of 5
by Li-Yu

服務親切 但房間安排欠佳

Posted Feb 26, 2017 on Hotels
整體環境不錯 早餐也可以 房間蠻大但所有燈開了也不是很亮 明明在整修 卻給了我們就在整修處隔壁的房? 早上八點後就很吵 是淡季去的所以應該還有空房 但因為每天都一早出門所以也不想去換了
Comment from Hotel Management
Mar 5, 2017 by General Manager, Hotel Management
Li-Yu, 感謝您與我們在一起,並花時間分享您的經驗。我們很抱歉聽到目前的翻新過程是一個噪音問題為你,你覺得照明是昏暗。我們感謝您的反饋,希望一旦我們的更新完成後,你回來享受充分的安慰。
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Feb 26, 2017
Needs bigger pillows, spacious, clean, nice big beds
Comment from Hotel Management
Feb 27, 2017 by Guest Relations Manager , Hotel Management
Dear Guest, Thank you for choosing to stay with us and for taking the time to share your review and high rating. We are happy to have met most of your needs in service, accommodations and comfort; though I am sorry the pillows were not to your standards. We take every guest review to heart and work to implement and improve what we are able to. Thank you again and we hope to have you back for a future stay when you return this way.