Ratings based on 341 Verified Reviews

3.6 out of 5
66% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Yorkshire

Perfect Break

Posted Jan 11, 2018
Pros: very clean and peaceful and the staff were amazing - all of them went out of their way to help with any queries.
Location: This is in the Diamond District - a few doors along from the hotel is a place called Diamond Land - they give guided tours .
Warmly welcomed on arrival. Nice and airy feel to decor and lighting was effective. Room was lovely, very peaceful and the bed was so comfy. Bathroom was spot on with having a walk in shower - plenty of hot water and always lovely fresh and soft towels. Breakfast room was well set out and there was a proper toaster :) Hotel was very well situated for everything you need and plenty to see and do within walking distance.
3 out of 5
by A verified traveler

Just ok

Posted Dec 12, 2017
It was An ok stay. Very basic room, and not as clean as I would like. Not enough towels and bo vanity pack or shampoo and conditioner, just An all in one soap hanging in the shower, An extra towel and pillows would have been Nice. Great staff though, helpful and friendly!
5 out of 5
Recommended
for Everyone
by A verified traveler from Newcastle

Trip to Antwerp

Posted Oct 19, 2017
Great location in the diamond district close To the station when we arrived the staff where smoking and put her cigarette out straight away and followed us in so great start for service which carried on over are stay
4 out of 5
Recommended
for Everyone
by A verified traveler from winnipeg

nice and close to downtown

Posted Sep 27, 2017
Pros: complimentary breakfast and staff
Cons: more storage for clothing. perhaps a chest with drawers
Location: close to shopping on de keyser lei and the meir. close to central train station. in the heart of diamond land. close to museums.
comfortable and clean and helpful staff nice breakfast
4 out of 5
by Chris

This traveler left a rating score only Posted Sep 27, 2017 on Hotels
4 out of 5
by A verified traveler

Posted Sep 6, 2017 on Hotels
Very comfortable bed, clean room. Very close to train station and easy to walk (20 min) or taxi to the old town area and see the sights. Worked great for my short stay!
4 out of 5
by A verified traveler

Posted Aug 23, 2017 on Hotels
Everything is average but the cafeteria for free coffee and tea was very nice and comfortable. Friendly staff.
4 out of 5
by A verified traveler

Posted Aug 2, 2017 on Hotels
The room was cold
5 out of 5
by Robert

This traveler left a rating score only Posted Jun 29, 2017 on Hotels
5 out of 5
by Matthew

Great location, excellent staff, great free coffee

Posted Jun 22, 2017 on Hotels
Great location, excellent staff, great free coffee and fantastic internet