Exterior

Reviews of Fujairah Rotana Resort & Spa

5 out of 5
Fujairah Rotana Resort & Spa
Dibba Road, Al Aqah Beach, Al Aqah

Reviews

7.8

Good

Rating 10 - Excellent. 55 out of 169 reviews" "
Rating 8 - Good. 69 out of 169 reviews" "
Rating 6 - Okay. 21 out of 169 reviews" "
Rating 4 - Poor. 14 out of 169 reviews" "
Rating 2 - Terrible. 10 out of 169 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

SHANKAR

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

rajesh

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Fabulous but
Stay was amazing. The only issue was with the cleanliness of the swimming pool which was dirty and slippery, also it was smelly. This might be due to the huge crowd But the Hotel should be equipped to manage it.
Stayed 1 night in Nov 2023
Response from Sincerely, Nicolas Chammaa General Manager on Nov 15, 2023
Dear Rajesh, Thank you very much for your positive rating of your recent stay with us at Fujairah Rotana Resort & Spa. With pleasure I note that our facilities and services met your expectations. We assure you that we are taking actions on the feedback you have provided.I appreciate you taking the time to share your experiences and recommending us on Expedia, and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

10/10 Excellent

Samer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 1 night with 3 children of different ages. The hotel was excellent and the children enjoyed the pool and the beach. The staff were very friendly and helpful. The food was very good. I highly recommend to this hotel.
Stayed 1 night in Mar 2023
Response from Fujairah Rotana Resort&Spa on Mar 13, 2023
Dear Samer, Thank you very much for your positive rating of your recent stay with us at Fujairah Rotana Resort & Spa. With pleasure I note that our facilities and services met your expectations.Your valued comments and suggestions are important for us to improve our performance and ensure that all our guests leave having experienced true treasured moments.We appreciate you taking the time to share your experiences and recommending us on Expedia, and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.Sincerely,Nicolas ChammaaGeneral Manager

10/10 Excellent

Serkan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Water is amazing. Low rise resort offering great views
Stayed 1 night in Dec 2020

8/10 Good

Rakesh

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020
Response from Sincerely, Ulrike Andorff General Manager on Mar 30, 2020
Dear Mr. Sugumar, Thank you very much for the good rating following your recent stay with us at Fujairah Rotana Resort & Spa. I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Sincerely, Ulrike Andorff General Manager on Feb 11, 2020
“Dear Valued Guest, Thank you very much for the rating following your recent stay with us at Fujairah Rotana Resort & Spa. I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

8/10 Good

Sugumar

Stayed 1 night in Dec 2019
Response from Sincerely, Ulrike Andorff General Manager on Mar 30, 2020
Thank you very much for the good rating following your recent stay with us at Fujairah Rotana Resort & Spa. I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Sincerely, Ulrike Andorff General Manager on Dec 29, 2019
Dear Valued Guest, Thank you very much for the good rating following your recent stay with us at Fujairah Rotana Resort & Spa. I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from Sincerely, Ulrike Andorff General Manager on Dec 23, 2019
Dear Valued Guest, Thank you very much for the good rating following your recent stay with us at Fujairah Rotana Resort & Spa. I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

10/10 Excellent

Dedra mousa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق نظيف يستحق خمس نجوم وأكثر
الفندق جميل خاصه للازواج،الغرفه جدا نضيفه والي لفت نظري انو الحمام توجد فيه كل الادوات من معجون اسنان وادوات حلاقه قد تكون غير موجوده بالفنادق الاخرى،غير الصابون نوعيتها ممتازه وطبيعيه،يتم كل يوم تنظيف الغرف،تم الاستجابه لطلباتنا بسرعه،الشاطئ نظيف وممتع،كل الموظفين بشوشين،غير في جهاز اي تي ام لبنك بوظبي التجاري لسحب الاموال عند الاستقبال،الفطور بوفيه جيد ومتنوع وقد ساعدنا عبد الرحمن جدا عند الفطور ‘في خدمتنا ‘،الغرف جميله وواسعه ومواجه للبحر
الجميل ان الشبابيك تفتح وقريب الشاطئ
الشاطئ نظيف وجيد للسباحه وهادئ لا ازعاج فيه،فقد نمت على الشاطئ دون ازعاج
Stayed 2 nights in Dec 2019

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Sincerely, Ulrike Andorff General Manager on Dec 6, 2019
Dear Mr. George, Thank you very much for the good rating following your recent stay with us at Fujairah Rotana Resort & Spa. I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Suite was big and had a panoramic view
Stayed 1 night in Nov 2019
Response from Sincerely, Ulrike Andorff General Manager on Dec 1, 2019
Dear Valued Guest, Thank you very much for the good rating following your recent stay with us at Fujairah Rotana Resort & Spa. I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Hazim, Riyadh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for relaxation need to improve food menu and choices
Stayed 4 nights in Oct 2019
Response from Sincerely, Ulrike Andorff General Manager on Oct 27, 2019
Dear Mr. Hazim, Thank you very much for the rating following your recent stay with us at Fujairah Rotana Resort & Spa. We assure you that we are taking actions on the feedback you have provided. I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location along the beach. The suite was overlooking sea and balcony offered amazing view. The staff was very friendly and corteous. The food was great with loads of choices. One of my best experiences.
Stayed 2 nights in Aug 2019
Response from Ulrike Andorff on Aug 21, 2019
Dear valued guest “Traveler”, I am very pleased to read your positive review from your recent stay with us at Fujairah Rotana Resort & Spa. Thank you for taking the time to share your feedback and recommend our hotel on Expedia. With delight I read that you have been overall impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. Already today my team and I look forward to welcoming you back to our Resort. Sincerely Ulrike Andorff General Manager

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
very nice
Stayed 2 nights in Aug 2019
Response from Kind regards, Ulrike Andorff General Manager on Aug 13, 2019
Dear Mr. Mohammad Thank you very much for your positive review on Expedia of your recent staycation with us at Fujairah Rotana Resort & Spa. Looking forward to welcoming you back to our resort soon! Sunny regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good property , good hotel , good staff But ac smells bad due to humidity
Stayed 2 nights in Aug 2019
Response from Sunny regards Ulrike Andorff on Aug 11, 2019
Dear valued “Traveler”, Thank you very much for your positive review on expedia of your recent staycation with us at Fujairah Rotana Resort & Spa. With regret I read about the humidity smell in the room which will be assessed. Looking forward to welcoming you back to our resort soon!

10/10 Excellent

Sonia, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So relaxed we thought we died.
Best holiday yet!! Excellent and helpful staff, LOTS of activities to do, and the kids club was amazing! Only downside was uncomfortable squeeze to use the toilet; remove glass wall or redesign bathroom. Definitely rebooking.
Stayed 3 nights in Jun 2019
Response from Sincerely, Ulrike Andorff General Manager on Jul 12, 2019
Dear Ms. Sonia, Thank you very much for your very positive review of your recent holiday with us at Fujairah Rotana Resort & Spa. With much pleasure I read about your experience with our hotel facilities and services and it is wonderful to learn how much you enjoyed your time. Your comment about the interior of our guest bathrooms is noted, and I am glad to advise that we currently work on renovation plans. Once again, thank you for your suggestions and my team and I do hope to have another opportunity to welcome you back to our Resort in the future.

8/10 Good

Nitin

Liked: Cleanliness, staff & service
Short of amenities, like hair dryer and dental kit
It is a good hotel, the location and beach is nice. The front desk and restaurant staffs are very friendly.
Stayed 2 nights in Jun 2019
Response from Sincerely, Ulrike Andorff General Manager on Jun 10, 2019
Thank you very much for the good rating following your recent stay with us at Fujairah Rotana Resort & Spa. I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
I was offered a paid upgrade during check in because we were 2 adults 2 kids and I was promised to get two single bed and a king bed but we end up no bed in the room. After 3 times complaint , they delivered a very uncomfortable bed that springs would hurt your back but still only one bed . I asked my original room back but no room was available. Solution offered by manager that they removed additional charges for the upgrade but it still did not help at all because we just wanted to have a good rest for 2 days . All family had to sleep in the same bed eventually
Stayed 2 nights in Apr 2019
Response from Kind regards, Ulrike Andorff General Manager on May 1, 2019
Dear valued guest “traveler”, Thank you for your comments about your recent stay at Fujairah Rotana posted on Expedia. Your valued feedback and suggestions are important for us to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations. With much regret we learnt that your stay was not an entirely satisfactory one for which we sincerely wish to apologize for any inconvenience caused. Due to a shortfall in communication the extra beds were indeed delayed. Apologies were extended together with a gesture on the house. Once again, I regret that this incident but nevertheless hope to welcome you back at another opportunity to convince you of our usual fine services.

2/10 Terrible

Mahmood

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Sincerely, Ulrike Andorff General Manager on Mar 5, 2019
Dear Valued Guest, Thank you very much for your positive rating of your recent stay with us at Fujairah Rotana Resort & Spa. With pleasure I note that our facilities and services met your expectations. We appreciate you taking the time to share your experiences and recommending us on Hotels.com, and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

4/10 Poor

Daniel

Disliked: Property conditions & facilities
Disappointing
Overall hotel is of a lower standard than 5 star. Checkin took 20 (checkout 10) minutes, room bathroom had a bad smell and the room and corridors were in a poor condition. Whilst most staff were helpful they seemed to have a can’t do attitude as opposed to can do. Breakfast buffet was very disappointing with poor quality food and only 1 live egg cooking station. If I travelled to this area again I would pay a few dollars more and stay in one of the alternative 5 star hotels on the same beach.
Stayed 2 nights in Feb 2019
Response from Ulrike Andorff General Manager Fujairah Rotana Re on Mar 6, 2019
Dear Mr. Daniel, Thank you for your comments about your recent stay at Fujairah Rotana posted on Hotels.com. Your valued feedback and suggestions are important for us to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations. With much regret I learnt that our facilities and services did not meet your expectations for which I sincerely apologize. Be assured that your feedback will be assessed and rectified by the departmental leaders together with our training manager. May I take this opportunity again to thank you for bringing these matters to our attention and sincerely hope to welcome you back at another opportunity to convince you of our usual fine services. Sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Hotel was very nice however there was nothing on the website the hotel was under renovation. A little disappointing to pull up and the front entrance was blocked off. Otherwise food, drink, pool and beach were lovely. Thank you a wonderful stay.
Stayed 1 night in Jan 2019
Response from Yours Sincerely, Ulrike Andorff General Manager on Jan 11, 2019
Dear Valued Guest, Thank you very much for the good rating following your recent stay with us at Fujairah Rotana Resort & Spa. Your valued feedback and suggestions are important for us to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations. With much regret we learnt that your stay was not an entirely satisfactory one for which we sincerely wish to apologize for any inconvenience caused. Please be assured you that such occurrences does not reflect our usual standards, our procedures nor our spirit we conduct our business at Fujairah Rotana Resort & Spa. May I take this opportunity again to thank you for bringing this matter to our attention and sincerely hope to welcome you back at another opportunity to convince you of our otherwise fine services.

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing resort for families
Rotana resort Fujariah is amazing for family, beds mattresses and pillows needs to be more cozy to help better sleep and comfort
Stayed 4 nights in Dec 2018
Response from Sincerely, Ulrike Andorff General Manager on Dec 24, 2018
Dear Mr. Mohamed, Thank you very much for the good rating following your recent stay with us at Fujairah Rotana Resort & Spa. We assure you that we are taking actions on the feedback you have provided. I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

10/10 Excellent

FAHAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best beach in dibba
Was an excellent stay with friends where the great weather , pool, sea and beach .
Stayed 1 night in Aug 2018
Response from Sincerely, Ulrike Andorff General Manager on Aug 29, 2018
Dear Mr. Fahad, Thank you very much for your positive rating of your recent stay with us at Fujairah Rotana Resort & Spa. With pleasure I note that our facilities and services met your expectations. We appreciate you taking the time to share your experiences and recommending us on Hotels.com, and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

8/10 Good

Klaus, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIce Hotel next to the beach, many activity options and great family atmosphere.
Stayed 2 nights in Aug 2018
Response from Sincerely, Ulrike Andorff General Manager on Aug 29, 2018
Dear Mr. Klaus, Thank you very much for your positive rating of your recent stay with us at Fujairah Rotana Resort & Spa. With pleasure I note that our facilities and services met your expectations. We appreciate you taking the time to share your experiences and recommending us on Expedia, and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

6/10 Okay

sherif

Liked: Cleanliness, property conditions & facilities, room comfort
Check in took 55 min!! Dinner was so bad Bathroom in my room had water leakage.. Else all fine
Stayed 3 nights in Aug 2018
Response from Yours Sincerely, Ulrike Andorff General Manager on Aug 29, 2018
Dear Mr. Sherif, Thank you very much for your review of your recent stay with us at Fujairah Rotana Resort & Spa. With much regret we learnt that we did not meet your expectations for which we sincerely apologize. We assure you that we are taking actions on the feedback you have provided. Your valued comments and suggestions are important for us to improve our performance and ensure that all our guests leave having experienced true treasured moments. We look forward to be of continued service and hope to welcome you back in the very near future.

6/10 Okay

Lavinia

My wife and I showed up around 2:30 pm and it took around 2 hours to get checked in to our hotel due to the Eid holiday season. Went to the bar and spent around 250 dirhams while waiting for the room to be cleaned. Finally we arived in our room and requested some ice because we were so hot, and we were charged 20 dirhams for it and were very upset that after waiting 2 hours and spending money at the bar waiting that we were charged for ice. Overall the hotel layout is extreamly nice and the room was great. We also had some bad service at the swim up bar with employees that had no basic knowledge of customer service; giving us attitude that we asked for food order. Our experience was very nice minus the charge for ice the long wait for our room and bad poool side customer service.
Stayed 2 nights in Aug 2018
Response from Kind regards, Ulrike Andorff General Manager on Aug 23, 2018
Dear Ms. Lavinia, Thank you for your comments about your recent stay at Fujairah Rotana posted on hotels.com. I am glad to learn that in general you enjoyed your stay at our resort. With regret I read about the delay in check-in. Our check-in time is as of 15.00hrs, according to our records you check-in was performed at 14.40hrs. Please be assured that my team does its utmost best to facilitate a rapid rooming. Ice cubes are certainly provided complimentary with a beverage order. Your feedback about our team at the pool bar is noted and will be rectified. My apologies for the shortfall in guest services. Once again, thank you for the feedback and we hope to welcome you back at another opportunity to convince you of our usual fine services.

2/10 Terrible

Hazim, Riyadh

Disliked: Cleanliness, property conditions & facilities, room comfort
Trying to milk the customer as much as they can
Stayed 4 nights in Aug 2018

8/10 Good

Ehab, Dubai uae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food is nice, kids club is good Reception team is helpful Shisha at Sharkeys cafe is amazing
Stayed 2 nights in Jul 2018
Response from Sincerely, Ulrike Andorff General Manager on Jul 31, 2018
Dear Mr. Ehab, Thank you very much for your positive rating of your recent stay with us at Fujairah Rotana Resort & Spa. With pleasure I note that our facilities and services met your expectations. We appreciate you taking the time to share your experiences and recommending us on Expedia, and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future. Sincerely, Ulrike Andorff General Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2018
Response from Sincerely, Ulrike Andorff General Manager on Dec 11, 2018
Dear Valued Guest, Thank you very much for the good rating following your recent stay with us at Fujairah Rotana Resort & Spa. I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2018

8/10 Good

yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ulrike Andorff on Mar 30, 2018
Dear Ms. Yves, Thank you very much for your positive rating of your recent romantic getaway with your partner at Fujairah Rotana Resort & Spa. With pleasure I note that our facilities and services meet your expectations Again, thank you for recommending our hotel on Expedia, and we look forward to welcoming you back soon. Sincerely, Ulrike Andorff General Manager

6/10 Okay

Susan, Abu Dhabi

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort......Puzzled
The Resort is beautiful! Restful and relaxing. We had dinner at "Waves", delicious. Our server, was excellent,he was the only one serving us outside that night. The chef came out and spoke with us. One of the best steaks I've had in Abu Dhabi and Dubai. Wonderful dinner! We were puzzled at the unfriendliness of guests, some rude. And some staff, but given the attitude of other guests we figured that maybe they were being treated bad by guests and that was why. No one seemed happy......just an observation....living in Abu Dhabi (Beach Rotana, Abu Dhabi & Etihad Towers) for the last 16 months, we've never experienced this before. All are glad and grateful to be here, have jobs, and are eager to serve. We still had a great time, resting, relaxing. We also liked that we didn't need to leave the resort. The beach and the waves that day were breathtaking!
Stayed 1 night in Feb 2018
Response from Ulrike Andorff on Mar 11, 2018
Dear Mrs. Susan, Thank you very much for your very positive review of your recent holiday with us at Fujairah Rotana Resort & Spa. With much pleasure I read about your experience with our hotel facilities and services and it is wonderful to learn how much you enjoyed your time in Waves Restaurant.. Thank you especially for appreciating our genuine friendly and attentive team and be assured that your kind praise will be shared with them. I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future. Sincerely, Ulrike Andorff General Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not bad but definitely not a 5* hotel
Fairly decent hotel on a nice beach but definitely not a 5* experience at all. Middle ranking 4* now catering to eastern European 'all inclusive' market. Minimal eating options and obscenely priced fish restaurant that does not have the a la carte menu that is advertised. Very slow internet! Much better hotels around offering much better value- a shame as I stayed here 5 years ago and it was wonderful - and the Rotana brand is usually much better than this
Stayed 2 nights in Feb 2018
Response from Ulrike Andorff on Feb 23, 2018
Dear Valued Guest, Thank you very much for your review of your recent stay with us at Fujairah Rotana Resort & Spa. With much regret we learnt that we did not meet your expectations for which we sincerely apologize assuring you that we are taking actions on the feedback you have provided. We look forward to be of continued service and hope to welcome you back in the very near future. Yours sincerely, Ulrike Andorff General Manager

8/10 Good

Abdulla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and enjoyable
Stayed 1 night in Jan 2018
Response from Imad on Jan 20, 2018
Dear Valued Guest, Thank you very much for your positive rating of your recent stay with us at Fujairah Rotana Resort & Spa. With pleasure I note that our facilities and services met your expectations. I appreciate you taking the time to share your experiences and recommending us on Expedia, and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future. Sincerely, Ulrike Andorff General Manager

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from Imad on Jan 6, 2018
Dear Valued Guest, Thank you very much for your positive rating of your recent stay with us at Fujairah Rotana Resort & Spa. With pleasure I note that our facilities and services met your expectations. I appreciate you taking the time to share your experiences and recommending us on Expedia, and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future. Sincerely, Ulrike Andorff General Manager

10/10 Excellent

Rami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holiday stay.
Stayed 2 nights in Dec 2017
Response from Imad on Jan 6, 2018
Dear Valued Guest, Thank you very much for your positive rating of your recent stay with us at Fujairah Rotana Resort & Spa. With pleasure I note that our facilities and services met your expectations. I appreciate you taking the time to share your experiences and recommending us on Expedia, and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future. Sincerely, Ulrike Andorff General Manager

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Mrad El Khoury on Dec 29, 2017
Dear Valued Guest, Thank you very much for your review of your recent stay with us at Fujairah Rotana Resort & Spa. With much regret we learnt that we did not meet your expectations for which we sincerely apologize. We look forward to be of continued service and hope to welcome you back in the very near future. yours sincerely, Ulrike Andorff General Manager

10/10 Excellent

Liviu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from Mrad El Khoury on Dec 6, 2017
Dear Valued Guest, Thank you very much for your positive rating of your recent stay with us at Fujairah Rotana Resort & Spa. With pleasure I note that our facilities and services met your expectations. I appreciate you taking the time to share your experiences and recommending us on Expedia, and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future. Sincerely, Ulrike Andorff General Manager

4/10 Poor

MOHD

Disliked: Room comfort
Poor food, poor service
- Too quiet in the pool area during the day. - No music/ activities in the beach except volleyball. - poor breakfast, and foof variety in menus of other restaurants within the hotel - the hotel service is designed for Russian groups, so I don’t recommend it as a weekend escape for families living in Dubai.
Stayed 2 nights in Nov 2017
Response from Mrad El Khoury on Nov 18, 2017
Dear Valued Guest, Thank you very much for your review of your recent stay with us at Fujairah Rotana Resort & Spa. With much regret we learnt that we did not meet your expectations for which we sincerely apologize. assuring you that we are taking actions on the feedback you have provided. We look forward to be of continued service and hope to welcome you back in the very near future. yours sincerely, Ulrike Andorff General Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Get Away Location
A true 5 Star experience -- quiet, comfortable, exceptional service, properly priced. I would highly recommend as an great place for family fun and/or swimming, diving, scuba!
Stayed 1 night in Oct 2017
Response from Mrad El Khoury on Nov 5, 2017
Dear Valued Guest, Thank you very much for your positive rating of your recent stay with us at Fujairah Rotana Resort & Spa. With pleasure I note that our facilities and services met your expectations. I appreciate you taking the time to share your experiences and recommending us on Expedia, and I look forward to welcoming you back to Fujairah Rotana Resort & Spa in the future. Sincerely, Ulrike Andorff General Manager

6/10 Okay

Katia, Dubai

Disliked: Property conditions & facilities
Back to Soviet Union...
The first impression of the hotel is that there is no modern finishing... The main entrance door is a dirty white plastic door.... which I haven't seen to be used for a long time in hotels... As I understood and unfortunately didn't know before, hotel focuses on Russian guests. There were 90% Russians at the hotel, so you feel yourself as in any Turkey resort.. It looses some kind of "specialty" being in UAE. But for those who Russian people don't mind be abroad and still feel that you are in Russia, they will like it. There are many Russian-speaking stuff.
Stayed 1 night in Oct 2017
Response from Ulrike on Jan 28, 2018
Dear Valued Guest, Thank you for your comments about your recent stay at Fujairah Rotana Resort & Spa posted on Expedia. Your valued feedback is important for us to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations. May I take this opportunity again to thank you for bringing this to our attention and sincerely hope to welcome you back at another opportunity to convince you of our otherwise fine services. Kind regards, Ulrike Andorff General Manager

8/10 Good

moe, abu dhabi

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
nice hotel , beach is nice
beach activities there is good , but the bad thing you have to book an appointment , the water is also good, the pool is amazing but the hotel is quite a bit , it is for relaxation only..
Response from Mrad El Khoury on May 29, 2017
Dear Moe, Thank you for having taken the time to share your feedback following your recent stay at Fujairah Rotana Resort & Spa. It is encouraging to note that we stood up well to your service expectations. Here at Fujairah Rotana Resort & Spa, we take pride in ensuring our guests’ satisfaction at all times. I was pleased to see we met your expectations and the team and I look forward to your return. Kind regards, Mrad El Khoury General Manager

10/10 Excellent

Ashesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience!
Though we didn't get a chance to enjoy swimming pool and beach due to rain, the overall experience was amazing as we enjoyed the nice weather from our room balcony. Everything starting from car park to room was perfect, we enjoyed our stay a lot and would definitely stay there again.

10/10 Excellent

My

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Friendly Staff.
Excellent facilities and very friendly staff. We enjoyed our stay there.

2/10 Terrible

Muad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom is Bad and no elevator available
water preasure at the bathroom suddenly comes very weak after 5 min usage. I had called them to fix it and it takes 3 visits to fix it finally at the day of check out!! In addition, our room was in the first floor and there is no elevator serves from the ground floor to the first floor which is not confortable for families have kids and baby trolly.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Alexandru

Liked: Cleanliness, room comfort
Disliked: Staff & service
Low value for money
1 night stay - old hotel, disappointing breakfast and dinner buffet, maybe the a la carte restaurant is better ; expensive water activities. 3 PM only check-in time - inappropriate