Ratings based on 171 Verified Reviews

3.9 out of 5
73% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Cork

Spotlessly clean close to a train station

Posted Jul 6, 2017
Lovely hotel, spotlessly clean, quiet, good food nearby, great breakfast, practical layout, easy access. Ideal business and leisure hotel and great value. I really really liked the place. Highly Recommended 😎😴
2 out of 5
by Russell

Not a good experience.

Posted Jun 28, 2017 on Hotels
Hot and Humid, No A/C, No Fans, No Iron and the traffic noise was crazy loud.
1 out of 5
Recommended
for Everyone
by A verified traveler from Geneva, Switzerland

Unbearable stay

Posted Jun 25, 2017
Cons: Needs AC or at the very least fans.
From the minute I stepped in, I knew booking this hotel was a mistake. The lobby was so hot, it immediately gave a bad impression. The staff were melting. Management could have invested in a fan for their staff who must work long hours in the heat. The room was awful. Very dated interior. Useless pillows, too thin for comfort. No AC in the room either. Not even a fan. Within minutes of being inside the room, I was drenched in sweat and opening the window didn't help at all. It was impossible to sleep in this hotel! It really was a nightmare because I had to open the window but it was so loud outside with people talking and hearing cars zooming by, I didn't even sleep the entire night. The breakfast was pretty low quality food and if it's included in your room price then take it but if you have to pay, it really isn't worth it. Overall, I had a very bad experience and so did my group of 30+ people. Everyone had complained that it was the worst part of their journey.
3 out of 5
by A verified traveler

good base value

Posted Nov 24, 2016 on Hotels
Tight accommodations and wish the Shower head was mounted higher
Comment from Hotel Management
Dec 3, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We are sorry that the room was not what you expected. Never the less we would look forward to welcome you back in order to prove, that also have different rooms which would be more like what you would expect. Wishing you all the best and hope to see you again very soon. Sincerely, Thomas Brunnschweiler Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Alles wunderbar

Posted Sep 8, 2016
My room has got everything. With overly staffed front desk and unnecessary decoration in the lobby this hotel may deserve a 4 star rating. Highly recommended.
Comment from Hotel Management
Sep 13, 2016 by Thomas, Hotel Management
Dear Guest, Thank you for the great review concerning the stay at our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thomas Brunnschweiler Rooms Division Manager
2 out of 5
by A verified traveler

Posted Jul 1, 2016 on Hotels
Tired decor.
Comment from Hotel Management
Jul 8, 2016 by Thomas, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Thomas Brunnschweiler Rooms Division Manager
4 out of 5
by David from Darmstadt.

Excellent Stay.

Posted Jun 22, 2016 on Hotels
Excellent stay, nice & plentyful breakfast, friendly staff, good stay..
Comment from Hotel Management
Jun 24, 2016 by Thomas, Hotel Management
Dear David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thomas Brunnschweiler Rooms Division Manager
2 out of 5
by A verified traveler

Posted Jun 14, 2016
The facilty and breakfast service is very cheap quality,and if there is some thing finish in breakfast buffet,they didnt full it again.
Comment from Hotel Management
Jun 26, 2016 by Thomas, Hotel Management
Dear Guest, Thank you for sharing your experience of your stay with us.We are glad that you express any dissatisfaction with us. Obviously this is not the Service, that we try to Transport to our guests. Therefore we want to appologize for what you experienced and let me assure you, that we can do better. We would concider us happy if we could prove you different and remain with best of regards. Thomas Brunnschweiler Rooms Division Manager Sincerely,
5 out of 5
by A verified traveler

Sommerau olé!

Posted May 16, 2016 on Hotels
Clean and comfortable
Comment from Hotel Management
Jun 24, 2016 by Thomas, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thomas Brunnschweiler Rooms Division Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from zurich

Good for one night and no more

Posted Jan 1, 2016
The room queen room wasn't that listed on the website and the room was very small, just the size to sit down on your bed and having a shower. I didn't mind, because I just needed to sleep only one nigbt, but for more, it would have been a bit depressing. TV was very high, in a bad position, sheets clean and comfortable but only one pillow which was very flat. Only one towel which was not that big , the shower head couldn't fit on the holder as it was moving and pointing against the wall. No cotton cleaner for ears were provided and a very tiny bottle of shampoo which was very difficult to use. I would have expected a higher quality within the room facility. One good thing was the wifi, very fast.
Comment from Hotel Management
Jan 7, 2016 by Thomas, Hotel Management
Dear Guest, Thank you for taking the time to share your Feedback with us. We are sorry for the discomfort you experienced in our bedrooms. We try to improve with each and every Feedback from our valued guests. Therefore we take your comments and critics very serious and will try to improve in the fields mentioned. We would highly appreciate you giving us a second Chance to make up for a lost first impression. Wishing you all the best for 2016 we thank you once more for your stay in our hotel. Sincerely, Thomas Brunnschweiler Rooms Division Manager