Thank you for sharing this with the hotel. We appreciate your feedback as it helps us to have a better future!

Dear Heather, Thank you for choosing to stay with us. We believe our proximity to Disneyland makes us such a great choice, and we are glad that you agree! However, we sincerely apologize for the oversights made when servicing your room. Your feedback is essential to improving our guest experience, and our housekeeping team will take the appropriate action to ensure this is not repeated. We hope you will revisit, as we would welcome another opportunity to make your next stay exceptional.Best regards,Chris Bourquardez,General Manager

Dear Cynthia, Thank you for taking the time to share your review with us. We are delighted to read you loved our rooms. However, we are sorry for the issues you had in your bathroom and regret any inconvenience this caused. We will certainly share your concerns with our housekeeping team to take corrective action. Thank you once again; it will be our pleasure to welcome you back on your next visit.Best regards,Chris Bourquardez,General Manager

Thank you !!!! You are a rockstar!

Thank you for your valuable feedback!

Thank you for your score!

Thank you for your valuable feedback!

Dear Ashley, We want to thank you for choosing us and taking the time to post your review. We sincerely apologize for any oversights in regard to the crib. Your feedback is essential to improving our guest experience, and we will take the appropriate action with our housekeeping staff to ensure this is not repeated. We also want our guests to have a comfortable stay and get a restful night’s sleep, so we are sorry that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We hope you and your family will revisit, as we would welcome another opportunity to make your next stay exceptional.Best regards,Chris Bourquardez,General Manager

Dear Victor, Thank you for taking the time to share your review with us. We are pleased to see your nice rating of your visit to Anaheim Portofino Inn & Suites. We sincerely apologize for not meeting your expectations. Our standards are high in maintaining the overall look and feel of our hotel. We will gladly share your feedback with the appropriate individuals as we plan for the future. We do hope you will consider us again the next time you are in the area.Best regards,Chris Bourquardez,General Manager

Dear Annie, Thank you for including Anaheim Portofino Inn & Suites in your vacation plans! We believe our proximity to many places of interest makes us such a great choice, and we are glad that you agree! We appreciate your generous feedback, and we enjoyed having you as our guest. We value your comments regarding the parking and bathroom sink and have taken note of them. We hope to have the pleasure of hosting all your future visits to Anaheim.Best regards,Chris BourquardezGeneral Manager

Dear Nancy, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Best regards,Chris Bourquardez,General Manager

Dear Sandra, Thank you for taking the time to share your review with us. We are pleased to read you loved our convenient location. However, we are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. We do hope you will consider us again the next time you are in the area.Best regards,Chris Bourquardez,General Manager

Dear Jessica, Thank you for taking the time to share your review with us. We are pleased to read you had an enjoyable time at Anaheim Portofino Inn & Suites. However, we were sorry to read your stay was compromised by our service. Your feedback is important to us as it helps to improve our guest experience going forward. We look forward to hosting you again the next time you're in town!Best regards,Chris Bourquardez,General Manager

Thank you for your Feedback.

Thank you for your feedback. I will address with our Team right away and get to the bottom of this. I am really sorry you dealt with this.

Dear Melissa, Thank you for the wonderful review, particularly the generous comments about our staff. We have an exceptional team whose top priority is ensuring the comfort and satisfaction of our guests. It will be a pleasure to share your compliments with everyone as they will be pleased to know they contributed to your outstanding stay. We hope Anaheim Portofino Inn & Suites is your first choice every time you visit Anaheim! Best regards,Chris Bourquardez,General Manager

Dear Bianka, Thank you for taking the time to share your review with us. We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into certain areas. We would like to regain your trust and hope to serve you again whenever your travels bring you to the area.Best regards,Chris Bourquardez,General Manager

Thank you Mr King for your review!It means alot to us!.I think we had a group in house while you were here. I will let sales know about the noise. Thank you again. Hope to see you again.

Thank you for this! I will let Johnny know!!

Thank you Naomi. We really appreciate this review. Can't wait to see you again!

Dear Laurie, Thanks for the review! We are thrilled you loved our parking and the location, which is close to the Disney parks and restaurants nearby. Your review means the world to us! Thank you again, and we look forward to welcoming you back at Anaheim Portofino Inn & Suites. Best regards,Chris BourquardezGeneral Manager

Thank you for your review. I have reported this to the GM and Housekeeping.

Thank you for your feedback! I am happy to hear you enjoyed your stay

Thank you for your feedback! It means alot to us!

Thank you for your score!

Thank you for your feedback. I wonder if you smelled our Housekeepers busy at work.

Thank you for your feedback

Dear Gregory, Thank you for taking the time to share your comments. We apologize for disappointing you with some aspects of your visit. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. On a positive note, we are pleased you liked the room you mentioned. We do hope you will consider us again the next time you are in the area.Best regards,Chris BourquardezGeneral Manager

Thank you for your feedback. We will use this as a learning tool to make improvements

Dear Isabel, We want to thank you for choosing us and taking the time to post your review. We sincerely apologize for the oversights made when servicing your room. Please know that your comments have been shared with the housekeeping team to address the concerns and ensure that necessary improvements are made. On a positive note, we are pleased you liked our service and convenient location. We hope you will revisit, as we would welcome another opportunity to make your next stay exceptional.Best regards,Chris BourquardezGeneral Manager

Dear Jesus, Thank you for sharing a review about your recent stay. We regret to learn that your accommodations did not meet expectations. Cleanliness is of utmost importance to us, and we are disheartened to hear that the room did not meet the standards you anticipated. Rest assured, we will address this promptly to ensure a more pristine environment for future guests. Additionally, we understand the importance of a comfortable night's sleep and apologize that the bedding fell short of providing the desired level of comfort. In the future, please know that our front desk associates will always be available to help make you as comfortable as possible. We look forward to the opportunity to welcome you back and provide an improved stay experience.Best regards,Chris BourquardezGeneral Manager

Dear Claudia, We appreciate you taking the time to leave your kind rating for Anaheim Portofino Inn & Suites. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Best regards,Chris BourquardezGeneral Manager

Dear Kanokporn, Thank you for the great review! We are thrilled you loved our convenient location and affordable rates. We value your comments regarding the condition of our furniture. We will gladly share your feedback with the appropriate individuals as we plan for the future. On behalf of everyone here at Anaheim Portofino Inn & Suites, we invite you to stay with us again!Best regards,Chris BourquardezGeneral Manager

Dear Martha, We are pleased you had a nice stay at Anaheim Portofino Inn & Suites, and we appreciate the kind rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best regards,Chris BourquardezGeneral Manager

Dear Adrian, Thank you for the feedback. We sincerely apologize for the concerns regarding the cleanliness of your room and the inconvenience caused. We will address your issues with our housekeeping team to ensure a better guest experience going forward. Thank you again; we hope to welcome you backs soon.Best regards,Chris BourquardezGeneral Manager

Dear Jacob, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Best regards,Chris BourquardezGeneral Manager

Dear Natrillee, Thanks for the great review! It's wonderful you enjoyed our spotless property and found our location close to Disneyland Park and Disney California Adventure Park. We also appreciate you mentioning our parking facility. We can't wait to host you again soon at Anaheim Portofino Inn & Suites for another fantastic experience.Best regards,Chris BourquardezGeneral Manager

We ARE in a prime location. Thank you for staying with us!

Dear Jazmina, Thank you for being our guest. We understand that any discomfort can impact the overall experience of your stay, and hearing about your encounters in your room is something we take seriously. Our team is dedicated to ensuring a pleasant environment for all our guests, and we continuously strive to maintain our hotel to meet the expectations of cleanliness. We recognize the importance of addressing any concerns that arise and work diligently to ensure our guests' comfort. We value your comment in regard to the pillow and appreciate your patience in this matter. We encourage you to give us another chance to deliver the type of experience you should always expect from our hotel. Best regards,Chris BourquardezGeneral Manager

Dear Bruno, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Anaheim Portofino Inn & Suites; we hope to see you again soon. Best regards,Chris BourquardezGeneral Manager

Dear Barbara, Thank you for being our guest. Please accept our apologies for the noise disturbances you experienced from nearby guests. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to try and resolve any comfort issues, including relocation whenever possible. Moreover, polished and inspiring accommodations are essential for crafting an exceptional stay, and we sincerely apologize for the inconvenience you encountered in your assigned guestroom, which impacted your overall experience. Your comfort and satisfaction are our top priorities, and we genuinely want you to have a pleasant stay with us. We will share your concerns with the housekeeping team members to take necessary actions. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Best regards,Chris BourquardezGeneral Manager

Thank you for your feedback. I will send this off to our team to review.

Thank you for your score! It means alot to us

Thank you so much for your feedback! We pride ourselves on taking care of our customers

Thank you for you valuable feedback. I will let our team know.

Dear Miriam, Thank you for choosing our hotel for your recent stay. We genuinely regret learning about the concerns you had in your bathroom as we take pride in providing memorable experiences. We have shared your feedback with the appropriate parties and taken measures to ensure this does not happen again. We hope you will give us another chance to show you the hospitality we are known for providing.Best regards,Chris Bourquardez,General Manager

Thank you for your feedback. I will alert our team on your review

Sorry to hear this. We appreciate your feed back and I will share this with my team

Dear Peggy, Thank you for choosing Anaheim Portofino Inn & Suites. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best regards,Chris BourquardezGeneral Manager