Ratings based on 2,072 Verified Reviews

3.9 out of 5
83% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Very nice hotel. Complement breakfast could be bet

Posted Sep 12, 2017
Loved it we have stayed here 3 times so far and this last time our room was updated granite countertops and fresh white cabinets. Clean room. I always worry wether or not sheets have been changed after last guest but I feel like they definitely are here. My only complaints is the breakfast could be a little more. But can't complain for free! I would love to see a waffle maker or scrambled eggs and bacon! 😊 Would definitely recommend this hotel especially if your taking kids to Disneyland! Nice pool also!
Comment from Hotel Management
Sep 16, 2017 by Hotel Pepper Tree, Hotel Management
We love to hear from our repeat guests! Thanks so much for the review and helpful feedback. We are making some big changes to the breakfast options this month. We hope you come back soon to see them.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Aug 6, 2017
We have returned to this hotel over and over and you can tell it is only getting better. We loved it and were very comfortable.
3 out of 5
by A verified traveler

Ok hotel located in a busy street

Posted Jul 19, 2017
Room cleanliness was the only good thing . too much noise and thr pool was supposed to close @ 9pm and people were in it until 1130pm creating more noise. They say that wifi and breakfast are free but they charge $5 per day for those services.
Comment from Hotel Management
Jul 24, 2017 by Hotel Pepper Tree, Hotel Management
Thanks so much for your helpful comments. We are so sorry for the pool noise. We hope that you were able to contact the front desk immediately to help resolve the issue.
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Great hotel, very close to Disney land

Posted Jul 14, 2017
Great location and Room is clean and feel cozy. Swimming pool is nice! I would recomend this hotel and will be back again.
3 out of 5
by A verified traveler from New Jersey

Hotel close to Disneyland.

Posted Jul 12, 2017
Pros: It tries to have some character with old spainish charm. The staff was very friendly.
Cons: Upgrade the bathrooms, add a dishwasher in each room, close the back door at night to limit the flying insects
Location: Disneyland was driving distance. Not too far from John Wayne Airport. Food stores not too far away to stock up for the kitchen in the room.
This hotel is in need of upgrades. The bathrooms are a little on the older side so they should be kept cleaner than they were. Our rooms had nice balconies. There is plenty of parking and the hotel staff is very friendly. The manager Rick will try to make any issue right if possible. This hotel is close enough driving distance to Disneyland and with a kitchen helps keep the meal cost down. Would recommend this hotel if on tight budget and in need of a kitchen but if you are looking for a room you can spend any time in this might not be a right fit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 2, 2017
It was nice, feels homey, pretty clean. Will be coming back again in the future. Didn't interact with staff too much, but the person who checked us in was very nice and polite. There were sandals in the room when we got there, we left them there, and when we left we reveived a call that we left sandals behind. They were already there in the room whe. We got there, but its nice to know that they call.
2 out of 5
by A verified traveler

FRONT AND NOT CENTER

Posted Jun 22, 2017
Finding the front desk at this hotel was like a puzzle. The front of the building doesn't look like a front and the rear doesn't look any better. I don't recall any signage showing how to get to the front desk. When getting to the front desk, the staff there were rather catatonic. The curly-haired young man was no ball of fire at the check in. When I asked the young blonde woman where there was a luggage cart because I had a load of things to bring in from the car. "I'll see. Someone must have it." Later I asked her if she found the one luggage cart and she smiled and said, "I guess so. I don't know where it is." Something is wrong with that front desk. A nice young woman did bring us up a blanket within a moment of my requesting it. So that is a hopeful sign. But the front desk is the nerve center of any hotel and that I couldn't find it in the first place and that there was so little energy and concern overall says management needs to get its act together. I won't stay here again.
Comment from Hotel Management
Jun 27, 2017 by Hotel Pepper Tree, Hotel Management
Thanks for taking the time to review our hotel. We are sorry that our customer service did not meet your expectations. We are also sorry that our luggage cart was being used by another guest at the time of your arrival. We will use your comments to better our customer service.
3 out of 5
by Patricia

had potential but missed the mark.

Posted Jun 18, 2017 on Hotels
This was a charming place that had so much potential, however it's not kept up that well, cabinets in the kitchen are rather beaten up, the bathtub was old and not cleaned each day, there were dirty footprints and the floors had dust buildup in the corners. The staff was very friendly and helpful and the location is great. The continental breakfast is very basic (nothing hot). I think I would look around for anther option.
Comment from Hotel Management
Jun 27, 2017 by Front Desk Manager, Hotel Management
Thanks for your helpful comments. We are so happy that you enjoyed our convenient location and helpful staff. We take the cleanliness of our hotel very seriously and will make sure to look into your room immediately.
5 out of 5
by Debra

Quite cute place to stay near Disneyland

Posted Jun 12, 2017 on Hotels
The place was very quite and cute love the décor everyone was very friendly polite and the services Excellent the only thing it wasn't too good was the continental breakfast But then again which continental breakfast is goof
5 out of 5
by Kevin

Awesome stay! Highly recommended.

Posted Jun 7, 2017 on Hotels
We were there on our honeymoon. The hotel was very comfortable, the staff were were awesome and always had a smile on their face. We enjoyed the style of the hotel as well which was a Mexican/Latin theme.