Ratings based on 1,280 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
for Familiesby A verified traveler from Derby
Good hotel - excellent locationPosted Sep 13, 2017
Cons: Small thing but the complementary dish washing liquid - would have been useful if this had been replaced daily. it was a tiny bottle!
Had a great time at the hotel. There was a problem with the first room (had wanted twin beds but were given double) but we were moved to an alternative which we were happy with. We had a Junior Suite which was good with an extra shower and toilet. The kitchenette area whilst small was useful to have with a fridge, microwave, hob and dishwasher. It saved us eating out some days when we were too tired. Location is excellent. Short safe walk to the RER station with one stop to Disneyland and direct trains to Paris. Ordered room service on the last night - it was expensive but very nice. Concierge service was very good. Happy to store bags on first and last day and arrange taxi for leaving. Very helpful. Few local restaurants and shops also very useful.
for Familiesby A verified traveler from Israel
Good Hotel to get to Disneyland ParisPosted Sep 11, 2017
In general, our stay at the hotel was pleasant and comfortable. We were with two kids, and staying in a junior suite allowed us to in fact have two separate rooms for adults and kids. THE GOOD: - Excellent value for money; - Clean rooms; - Well stocked kitchenette, with washing machine, coffee machine & Nespresso machine. The staff leaves cleaning equipment and soap as well as w/m tablets daily, something I hadn't experienced before; - VERY polite and pleasant staff; - On-demand shuttle to Disneyland (parking area) at all times of the day; - Location close to town center, many restaurants and supermarkets, RER station, as well as the gigantic Val d'Europe mall and shopping village; THE LESS GOOD: - Spa is clean, but limited to age 16 and above. Also, I guess there's a cultural difference of how to behave in a spa, sauna, etc. We tried it once and left quickly, as it was full of noise and chatter both in the pool area and inside the saunas. Perhaps we were unlucky, but I have never had a similar experience in Germany; - The public areas have a bit of an 'old' feeling to them; - Waiting time for the elevators.
for Everyoneby A verified traveler from Plymouth UK
Perfect hotel, great location for DisneylandPosted Sep 7, 2017
Pros: Location was fabulous, close to the station, Val D'Europe shopping centre and the station.
Cons: Nothing at all
Visited here for 5days with my daughter as a base for Disneyland and Paris. The hotel is perfect in every way. Staff on reception and the concierge were extremely friendly and helpful. The hotel is situated a 2 minute walk from the station so great location. To get to and from Disneyland they offer an 'on request' drop off by the main gates and come and pick you up when you ring the hotel, could not have been better. The rooms are clean and have kitchenette which is great for breakfast or making snacks. Beds are very comfortable also. We had an issue with the room next door playing loud music until early hours but 1 call to reception and they came and sorted it out. Love this hotel and cannot recommend highly enough.
for Everyoneby A verified traveler from Warwick, UK
Great Hotel, Good Location, Average StaffPosted Sep 1, 2017
This hotel is further out than other Val’de Europe Hotels but it has its own shuttle service that it runs which is a plus. Rooms are great! WiFi signal very strong and fast. But the staff are very snooty and cold. They over complicate matters with too much of a hierarchy, and the Reception staff are always trying to be seen as right, despite the Hotel not stating on Expedia the specific Extra Fees €10-12 which they could have added, but overlooked. Also they require a €100 hold on your card for unexpected damages to the hotel. Just a heads up there.
for Everyoneby A verified traveler from seattle, WA
Free shuttle to Disneyland!Posted Aug 29, 2017
Great hotel, very clean and newer hotel. Walking distance to train station and shopping mall, which includes restaurants too. Hotel has bilingual staff and free shuttle roundtrip to Disneyland! We took the train a lot to downtown paris around the louvre and Eiffel tower. About 14 euros roundtrip, which takes an hour. If you're doing more city activities and only doing Disneyland a day or two, it might be best to stay in the city and take the train to Disneyland
by A verified traveler from Kuwait
its not a hotelPosted Aug 29, 2017
Pros: it has a mini kitchen and private shuttle to Disneyland
Cons: housekeeping, bathroom
Location: 10-15 minutes away from shopping mall, 4 minutes drive from Disneyland
the hotel is kind of situated far away from shops and Disneyland compared to other nearby hotels, the other problem is that the housekeeping costs 40-50 euros or you only get your bathroom cleaned nothing else even the bed sheets they wont change it, when i made the booking i thought this is a VIP+ hotel which i was shocked after check-in that they didn't provide any perks not even recognized me as gold+ member so after all its not worth it, there is much better hotels nearby with cheaper prices. the bathroom had some issues it needed some attention because it is dangerous as you can see from the pictures i attached
Comment from Hotel Management
Sep 8, 2017 by Guest Relation, Hotel Management
Dear Guest, We thank you for taking the time to leave a comment further to your stay at Relais Spa Chessy****. We are quite surprised to read that you did not enjoy our location, as the regional shopping center Val d’Europe with its 200 shops and 30 restaurants is 5 minutes away walking from our residence as well as the Outlet La Vallée Village. Also, located at less than 2 km from Disneyland Paris, we offer a free shuttle service that takes you to the parks in less than 7 mins, from 8:30 until 23:00 everyday. We are sorry for the misunderstanding regarding the housekeeping service as it is a free service. Be sure that your observation has been sent to the Manager. We are sorry that your experience did not reach your expectations, and hope to have the opportunity to welcome you again in order to serve you better. Yours Sincerely The Guest relations Service Relais Spa Chessy****
for Everyoneby A verified traveler from Plymouth, UK
Great locationPosted Aug 28, 2017
Pros: Location Spa Kitchen area in room
Cons: More efficient service on reception when busy Bedding had some stains on
Location: Excellent location
Specifically picked this hotel as I wanted to visit the city, Disney and Val D'Europe shopping mall and the location was perfect. You can walk to the train station in about 2-3 minutes and to the shopping mall and outlet centre in under 5 minutes. Lots of good food options and very easy to get to Disney (free shuttle or one train stop for €1.95). Direct train into the city. You can also get the TGV to Marne La Vally from Charles de Gaulle airport which takes only 9 minutes and then just go one stop on the RER train to get to the hotel. There is a major building work going on opposite the hotel which I wasn't aware of. It wasn't too noisy from my room as I had a room in the side of the hotel so it didn't really bother me but might be noisy if you have a room on the front of the hotel opposite the building site.
for Everyoneby A verified traveler from Preston Lancashire
Home From HomePosted Aug 26, 2017
Pros: Everything. Can't comment on the pool didn't try it.
Location: Handy for the shops and restaurants. Local store around the corner at fair prices. Handy for the train.
We stayed at this hotel for four nights and cannot praise the staff highly enough. Very polite and helpful with a sense of humour. The shuttle bus service was excellent and prompt 5 mins to Disney. The bedrooms, bathroom & kitchen were very clean and the beds comfortable. Excellent position for a trip to the shopping centre and the local train station direct to Disneyland or Paris which is very handy and cheap when arriving and leaving with your bags. We did not get a chance to try the pool so can't comment on that. The rooms were nice and quiet at night. The satellite channels were a bonus if you wanted to watch English news channels with a decent weather map of France. We would definitely stay at this hotel again in the future. This hotel was far superior to the one round the corner at the opposite end of the shopping centre that we stayed at on our last visit. We thank all the staff and wish them well.
for Everyoneby A verified traveler from UK
absolutely fabulous Spa hotel Disneyland ParisPosted Aug 22, 2017
Amazing service staff excellent all over Free shuttle service to park by friendly staff members Only down point was the rule no under 16's in pool my Son was gutted.
for Everyoneby A verified traveler from Bahrain
Great locationPosted Aug 20, 2017
I have contacted the hotel before our arrival requesting an early check in, as we were going to arrive around 10 am after a long flight, they replied that it depends on the availability of rooms. And of course when we arrived the room was not available and the receptionist offered to upgrade our room and to pay the difference which would have been a nice gesture if it was a free upgrade! Anyhow, she suggested that we can go to the nearby shopping mall and she would give us a call once the room was ready, which she didn't do by the way. Other than that, the room was clean, beds are comfy, there is a terrase, equipped kitchennete, swimming pool for adults only, free shuttle service to Disney park.