Ratings based on 1,606 Verified Reviews

4.4 out of 5
89% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from bradenton, florida

Nice villa close to major theme parks

Posted Oct 17, 2017
The villa was pretty big and comfortable , it met all of our needs
Comment from Hotel Management
Oct 17, 2017 by Joyce Lee, Hotel Management
Thank you for your positive feedback. Come visit us again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kissimmee, Florida

We love this place!!

Posted Oct 16, 2017
This has turned out to be our fave home away from home with my fur babies!
Comment from Hotel Management
Oct 17, 2017 by Joyce Lee, Hotel Management
Thank you so much for your kind words. Fur babies are just as important so glad you were able to bring them. Come visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2017
Great Hotel for a family to stay in while visit Disney. The 3 bedroom 2 batroom suite was a perfect place to stay. Wonderful front desk staff, they were very pleasant and helpful.
Comment from Hotel Management
Oct 17, 2017 by Joyce Lee, Hotel Management
Thank you so much for your feedback. We are very happy to hear you enjoyed your stay with us. Come visit us again in the near future.
1 out of 5
by A verified traveler from Miami, FL

Worst hotel I've ever stayed at...

Posted Oct 16, 2017
Cons: Everything!
Location: Surrounding area is a bit sketchy. Close to attractions, restaurants, and shopping.
Best Western Premier Saratoga Resort Villas is the worst hotel we have ever stayed at. There were dirty dishes left outside our door by another guest. Insects/tree frog in the villa. Non-working toilet. Guest partying at 2am. The kicker was management addressed none of these issues (except the party that security stopped the loud music, but the loud talking still continued). It was like they couldn't care less. We got 3 hrs of sleep due to all of these issues. We checked out early. This hotel took our money and could not provided safe, clean accommodations or basic customer service. Manager couldn't even bother calling me like I was told she would.
Comment from Hotel Management
Oct 18, 2017 by Joyce Lee, Hotel Management
We are very sorry for what you encountered during your stay and please know your comments have been forwarded to our General Manager to look into each issue you have mentioned. Your feedback is very important to us.
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Posted Oct 9, 2017
Very comfortable for a great family vacation. Clean rooms.
Comment from Hotel Management
Oct 9, 2017 by Joyce Lee, Hotel Management
Thank you so much for your feedback. Glad you enjoyed your stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Sep 18, 2017
My family and myself had a wonderful experience at this hotel and is looking forward to the next visit.
Comment from Hotel Management
Sep 19, 2017 by Joyce Lee, Hotel Management
Thank you for your feedback. We are very happy you enjoyed your stay with us. Come visit us again in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler from miami

NIcegor Families

Posted Sep 15, 2017
The reason for the low rating was the carpet in the room. It was very dirty and there were many stains throughout. We mentioned it to the front desk and they offered to credit us the resort fee.
Comment from Hotel Management
Sep 18, 2017 by Joyce Lee, Hotel Management
We are very sorry for what you encountered. Your feedback is very important to us and hope you will stay with us again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great space and gokd location, very comfortable

Posted Sep 13, 2017
Located very close to evrything but still hidden, like a small home for yiur family, very well rotated and great service. Only down is that the townhomes are not very clean.
Comment from Hotel Management
Oct 1, 2017 by Joyce Lee, Hotel Management
Thank you for your feedback. We are glad you enjoyed your stay with us. Come visit us again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sarasota, Fl

CLEAN PLACE WITH A GREAT LOCATION

Posted Sep 5, 2017
Check-in was quick and staff was very cheerful and welcoming. Room was very clean and spacious. Would definitely stay here again! !
Comment from Hotel Management
Sep 6, 2017 by Joyce Lee, Hotel Management
Thank you so much for your kind words. We are absolutely thrilled you enjoyed your stay with us. Your feedback is very much appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveler from bahamas

Summer 2017

Posted Sep 3, 2017
Beautiful ambiance , tranquil and warm nature We thoroughly enjoyed our stay
Comment from Hotel Management
Sep 5, 2017 by Joyce Lee, Hotel Management
Thank you for your feedback. We are very happy you enjoyed your stay with us. Come visit us again.