Ratings based on 3,592 Verified Reviews

3.7 out of 5
75% of guests recommend
3.8 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2017
The staff were extreamly nice, the house was very clean and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Parrish Florida

Posted Oct 16, 2017
Great place the whole family loved and enjoyed it thanks
3 out of 5
by A verified traveler

Posted Oct 9, 2017
No control over air conditioning - set on 80 degrees. Pool was closed. No reason given.
Comment from Hotel Management
Oct 11, 2017 by Lana, Hotel Management
Thank-you for your feedback on your recent stay with us. We are sorry to hear about your unpleasant experience. We try our best to rectify any issues with our units as soon as we are made aware of them. This information will help us to reconcile these issues and meet expectations for our future guests. Sincerely, The Team at Magical Memories
3 out of 5
by A verified traveler

Posted Oct 2, 2017
there wasnt enough tv and the beds are not comfortable
Comment from Hotel Management
Oct 2, 2017 by Lana, Hotel Management
Thanks for staying with us. We appreciate your feedback and look forward to having you visit with us again. Sincerely, The Team at Magical Memories
1 out of 5
by A verified traveler from Fort Lauderdale, Fl

I had a hope it would be better

Posted Oct 2, 2017
Pros: Not much, space only.
Cons: Service, had to be cleaner and had to have people on the desk until later hours, at least until 10 PM.
Carpets smell mold and pans where dirty with crusts, we had to clean all dishes before using.
Comment from Hotel Management
Oct 5, 2017 by Lana, Hotel Management
Thank-you for your feedback on your recent stay with us. We are sorry to hear about your unpleasant experience. We try our best to rectify any issues with our units as soon as we are made aware of them. This information will help us to reconcile these issues and meet expectations for our future guests. Sincerely, The Team at Magical Memories
1 out of 5
by A verified traveler from minnesota

Dirty

Posted Oct 1, 2017
Rented a 5 bedroom house for over a week. House was dirty, bugs in the bathroom bathtub, carpets in room disgusting, furniture falling apart, beds old and extremely uncomfortable. Will never stay again! Front desk staff rude as well and not helpful at all. I called about certain issues right when I got there and they said they'd send someone to fix them right away, they never came my whole stay to take care of the bugs or fix a few things that were broken.
Comment from Hotel Management
Oct 3, 2017 by Lana, Hotel Management
Thank-you for your feedback on your recent stay with us. We are sorry to hear about your unpleasant experience. We try our best to rectify any issues with our units as soon as we are made aware of them. This information will help us to reconcile these issues and meet expectations for our future guests. Sincerely, The Team at Magical Memories
4 out of 5
Recommended
for Everyone
by A verified traveler from saint john new brinswick

Good size unit with nice pool area

Posted Sep 27, 2017
Nice unit clean ,could use modernizing on paint colours and more vacation like presentation .Pool area and games room were nice . Unit is a bit out of the way for restaurant excess
Comment from Hotel Management
Oct 3, 2017 by Lana, Hotel Management
Thanks for staying with us. We appreciate your feedback and look forward to having you visit with us again. Sincerely, The Team at Magical Memories
5 out of 5
Recommended
for Everyone
by A verified traveler from Naples, Fl

Running from Irma

Posted Sep 20, 2017
Great spot, excellent staff...if only for a different reason. Couldn't have been better. Such a relief to get back into Florida and this property and staff made a disaster seem like a vacation! Thank you!
Comment from Hotel Management
Sep 20, 2017 by Lana, Hotel Management
Hi Chuck, Thank-you for your feedback on your recent stay with us. We are happy to have provided refuge during such trying times. Hope that your next stay with us will be under better circumstances. Looking forward to having you visit with us again for a real vacation ;) Sincerely, The Team at Magical Memories
3 out of 5
Recommended
for Everyone
by A verified traveler from london

villa

Posted Sep 18, 2017
Cons: lacking utensils had to buy can opener
Location: great location
Had no wifi went to see Tiffany at the office love this lady she was so helpful offered us a move but husband has trouble walking and as our villa was near the pool the grandsons wanted to stay we got wifi by the pool which was good to keep in touch with family at home Tiffany is a great asset to this company so happy nothing was to much trouble sending her a big thank you from the Breens xx
Comment from Hotel Management
Sep 19, 2017 by Lana, Hotel Management
Hi Ms. Dina, Thank-you for taking the time to provide us with feedback on your recent stay with us. We always love hearing from our satisfied guests and we're happy that we were able to accommodate your needs. Tiffany is indeed a great asset to our company and we are lucky to have her; thank-you for your kind words. We look forward to having you stay with us again. Sincerely, The Team at Magical Memories
5 out of 5
Recommended
for Everyone
by A verified traveler from Key West FL

Great villa. Close to everything

Posted Sep 16, 2017
Clean, peaceful, private, everyone we talked to in the office were nice, understanding and accommodated us with everything we needed. All in all great !
Comment from Hotel Management
Sep 18, 2017 by Lana, Hotel Management
Hi Nanea, Thank-you for your feedback on your recent stay with us. We always love hearing from our satisfied guests and we look forward to having you visit with us again. Sincerely, The Team at Magical Memories