Ratings based on 360 Verified Reviews

4.5 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome place for a family

Posted Nov 20, 2017
This place is Awesome for a family,We had 3 rooms and a full kitchen and a Jacuzzi to relax at the end of the day... very family friendly..and a good location...I'll be back for sure..
Comment from Hotel Management
Nov 21, 2017 by Guest Relations, Hotel Management
We are glad you enjoyed your stay at CLC Encantada! We hope you stay with us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Stayed here many times

Posted Nov 20, 2017
We have stay here many times over several years. It's a great location for all attractions. We have always found the Encantada to be excellent but this time we stayed for 10 nights and did not have one visit from house keeping. We kept the place clean ourselves. But had no change of bedding in the whole 10 nights. Very disappointing. When we checked out there was no manager on duty apparently because it was Sunday. We payed a resort fee.but were told at the desk that house keeping is a free service. I have since been contacted by management again being told house keeping is a free service. I feel this is just a way of avoiding compensating me for the lack of service. Shame as we have always previously enjoyed staying here.
5 out of 5
Recommended
for Everyone
by A verified traveler from hollywood, fl

Everything was clean & an excellent place to stay.

Posted Nov 16, 2017
This was me & my family first time staying here & we are already planning a next trip to Orlando & to stay here again.
Comment from Hotel Management
Nov 17, 2017 by Guest Relations, Hotel Management
Hello, We are so pleased you enjoyed your stay at CLC Encantada! We like to think of our resort as a peaceful escape; we are glad you felt the same. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Fife

We love this resort

Posted Nov 14, 2017
4th visit and will book again. The condos are so spacious and furnished with everything you could need. The hot tub is such a bonus.
Comment from Hotel Management
Nov 15, 2017 by Guest Relations, Hotel Management
Hello Chummy, Thank you for choosing to stay at CLC Encantada! We are glad you enjoyed your stay and we hope you come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Niagara Falls, Ontario

Beautiful hotel in gated community

Posted Nov 7, 2017
Friendly staff upon check in. We had a few issues with our door and screen at the back and maintenance fixed everything right away. Private hot tub was a definately plus. Hotel was beautiful and spacious. Fit all four kids and my parents. Community pool was heated and and remained opened late. Playground on site for kids as well. Beautiful scenery and close to all Disney attractions. We will definately book here again.
Comment from Hotel Management
Nov 8, 2017 by Guest Relations, Hotel Management
We are so pleased you enjoyed your stay at CLC Encantada! We are happy to see our homes were able to make your vacation a success. We hope you stay with us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from boston

Nice quiet location with beautiful gardens

Posted Nov 6, 2017
Stayed here for the second time. Nice 2 bedrooms house with everything you will need.nice kitchen and living area.Home from home.nice bonus with the hot tub outside. Staff was very nice and very helpful.one of the screen outside was torn and the telephone didn't work,and Hector came straight out and the phone was fixed and the screen done the next day. Always a pleasure to stay there.And it's all in a nice gated area. The club house as a bar and a place to eat and do specials everyday,and just outside are to lovely pool and hot tubs. And if you like to fish there's a lake that you can catch and release,as some good size big mouthed bass.
Comment from Hotel Management
Nov 8, 2017 by Guest Relations, Hotel Management
We are so pleased you enjoyed your stay at CLC Encantada! We are happy to see our homes were able to make your vacation a success. We hope you stay with us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando fl

Posted Oct 24, 2017
This was an amazing experience. Everything was perfect. I definitely recommend this resort.
Comment from Hotel Management
Oct 28, 2017 by Guest Relations, Hotel Management
Hello, We are so pleased you enjoyed your stay at CLC Encantada! We like to think of our resort as a peaceful escape; we are glad you felt the same. We hope to see you again soon!
5 out of 5
Recommended
for Families
by A verified traveler from Colombia

Excellent facilities for a family stay

Posted Oct 18, 2017
Pros: Fully furnished and complete townhouses really make you feel at home. Nice patio with superb hot tub!. Park you your car just in front of the door.
Great resort for a week or longer stays, nice development and clubhouse and very convenient townhouses w/ 2 or 3 br. Reception staff couldn't be nicer (although you really don't have to interact with almost any at anytime, privacy is also a good advantage). Only stayed for 3 days, but wanted to stay more, will come back for sure.
Comment from Hotel Management
Oct 19, 2017 by Guest Relations, Hotel Management
We are so pleased you enjoyed your stay at CLC Encantada! We are happy to see our homes were able to make your vacation a success. We hope you stay with us again soon!
2 out of 5
by A verified traveler from Miami , FL

Mess.

Posted Oct 16, 2017
I reserved a room with a hot tub . Then they put me in a room with a cold pool. I called the front desk to complain and they asked if I really needed the hot tub the first night? Mind you I was only staying for 2 nights. After enough complaining they switched me to a room with a hot tub that had no water! That I had to wait until the following day for them to fill. Finally I complained some more and they switched to the correct room at almost 11:30pm.
Comment from Hotel Management
Oct 19, 2017 by Guest Relations, Hotel Management
We are sorry to hear your experience did not measure up to our high CLC standards. We are so sorry to hear about your staff experience. We strive for excellent Guest service and we will investigate the experience you had and touch base with the staff you interacted with. We do hope you reconsider another try.
5 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow

Great Holiday

Posted Oct 11, 2017
Pros: Accommodation and quietness
Cons: nothing
Location: near main roads close to shops easy to access from airport
Friendly staff, well equipped accommodation , easy access to main roads and parks and peaceful and quiet.
Comment from Hotel Management
Oct 12, 2017 by Guest Relations, Hotel Management
We are so pleased you enjoyed your stay at CLC Encantada! We are happy to see our homes were able to make your vacation a success. We hope you stay with us again soon!