Ratings based on 8,002 Verified Reviews

3.3 out of 5
64% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jul 22, 2017
It was a convonoent location for our itinerary but the room was not very clean, the pillow cases had black residues, the bathroom had mildew. The toilet was not flushing and the security guard was sent to fix it but in the end it was not fixed and it would not flush. Then the keys were not working and they took about 40 minutes to open the door at 1030pm. It's a good location but the room is not the best quality.
Comment from Hotel Management
Jul 24, 2017 by maingatelakeside, Hotel Management
Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay. We are committed to guest satisfaction and assure we will look into your concerns. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tri-Cities, Washington

VERY NICE ROOM

Posted Jul 19, 2017
Pros: The bright fluorescent light over the wash basin mirror made shaving easy. A woman would also be able to easily put on makeup.
Cons: I prefer "chair high" toilets. Although the bathroom has an elongated toilet, it is an old style low toilet with a shallow basin. Should upgrade.
Location: The hotel is very close to Disney and other attractions.
The lighting over the wash basin was bright and excellent, so I could see well to shave. Some motels fall down in this department. There were extra mirrors, including a full length mirror. The room was clean and well maintained. It had a refrigerator, table, chairs, and a desk, as well as a comfortable bed. The air conditioning is excellent, which is necessary in Florida. The other lighting would have been better with a little larger light bulbs.
2 out of 5
by A verified traveler from Eugene, Oregon

Old and lacking!

Posted Jul 19, 2017
Our room was dirty and out dated. We had ants everywhere, the bathroom was dirty and the doorknob was extremely difficult to turn. Someone who has arthritis would have gotten stuck in there. The decor was dated, boogers on the walls, the toilet seat was loose and broken. The location was great! But, that's the only real "pro". We will definitely look elsewhere next summer.
Comment from Hotel Management
Jul 24, 2017 by maingatelakeside, Hotel Management
Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay. We are committed to guest satisfaction and assure we will look into your concerns. Thank you.
2 out of 5
by A verified traveler from Georgia

Posted Jul 16, 2017
First they extended someone's stay in the room I booked. When we checked in I was informed they may not have a room for me because of this. So they found a room we could stay in. The air conditioning couldn't be working correctly. We had to go buy a fan to be comfortable enough to sleep. I will not be booking this hotel again. I travel to Kissimmee every year to visit family.
Comment from Hotel Management
Jul 24, 2017 by maingatelakeside, Hotel Management
Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay. We are committed to guest satisfaction and assure we will look into your concerns. Thank you.
1 out of 5
by A verified traveler from D

Room was disgusting

Posted Jul 13, 2017
Bathroom was still with dirty bath towels, used soap, hairs in the bathtub. Room floor unkempt, TV not receiving any signal. Didn't dare to check much the beds. Cheap doesn't need to be dirty. Won't rent there again.
Comment from Hotel Management
Jul 17, 2017 by maingatelakeside, Hotel Management
Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay. We are committed to guest satisfaction and assure we will look into your concerns. Thank you.
2 out of 5
by A verified traveler from st louis

It's close to disnay world and all that

Posted Jul 11, 2017
The place is definitely run down. The beds was the only this that was good. But I only was there to sleep most of time I wasn't in the hotel til bed time.
Comment from Hotel Management
Jul 19, 2017 by maingatelakeside, Hotel Management
Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay. We are committed to guest satisfaction and assure we will look into your concerns. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location near to Hollywood Studios !

Posted Jul 11, 2017
Near to a lot of restaurants, close to Disney World !
2 out of 5
by A verified traveler

Bugs in the rooms, non functional a/c

Posted Jul 10, 2017
Had to change rooms several times due to cleanliness issues (ants, fruit loops on the ground) and once again due to a non functional air conditioner. Staff doesn't seem to be trained in basic customer service. Asked to change rooms and they reluctantly agreed. The facilities are very outdated. Not worth the resort fee. Wifi is decent however.
Comment from Hotel Management
Jul 17, 2017 by maingatelakeside, Hotel Management
Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay. We are committed to guest satisfaction and assure we will look into your concerns. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from PR

Close to Disney Parks, shopping, and restaurants

Posted Jul 9, 2017
Pros: Perfect Location - close to Disney, close to Premium Outlets, fast food rest at walking distance, walgreens, souvenier stores at walking distance.
Cons: Hotel rooms should be renovated.
Location: Perfect Location - close to Disney, close to Premium Outlets, restaurants at walking distance. 10 minutes from Disney park, easy to access.
Hotel is in located in a perfect location. Around 10 minutes from Disney Parks. 23 minutes from Universal Parks and Sea World, etc. fast foods and Walgreens at walking distance. Receptionists wasn't very customer oriented. Hotel rooms are old but cleaned on a daily basis. The rest of staff was respectful and supportive. You get what you paid for. Is not a 5 stars hotel but hotel location make it perfect for Disney vacations. It is family oriented and quiet and from my perspective that's good enough. Regarding location for me it is a 9 out of 10.
3 out of 5
by A verified traveler

False advertising

Posted Jul 9, 2017
Did not have Pizza Hut express. Rude customer service.