Ratings based on 121 Verified Reviews

3.0 out of 5
53% of guests recommend
3.5 Room cleanliness
3.2 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from whiting

My experience in new pacific hotel

Posted Oct 5, 2017
Try this one yourself if your game Expedia,this is the worst hotel we have stayed in in Vietnam
Comment from Hotel Management
Oct 7, 2017 by Kent, Hotel Management
Dear Valued tenant, Thank you for share your comment for us ,beside that what happen in this case.The game can not play for one person in big stadium.You should let us to known that before you do . Kent ( Sale Department ).
1 out of 5
by A verified traveler

Didn't stay but pass by, was a noshow.

Posted Sep 16, 2017
Didn't get refund within 24 hrs booking, got bad review from family members, asking to cancel within 24 hrs booking, was denied, but pass by to checkout for few minutes , was bad, didn't get well come by front door staffs, look around was broken and out of places of some furnitures, staffs was loud n argued with each others, didn't make a good first impression at all, glad didn't stay there even though I got full non refund cancelation.
Comment from Hotel Management
Sep 20, 2017 by Kent (Sale Department), Hotel Management
Dear Valued tenant, we 're understood your feedback ,The first in your case when you booking reservation we had notice non refund.The second your only said impression for family and everything our hotel but as result you didn't let us to know your booking number and your name here. How about you had said before is right ? please to thinking about that ? Kent ( Sale Department)
2 out of 5
by A verified traveler from California

DISAPPOINTING!

Posted Aug 5, 2017
Pros: DISAPPOINTING! SUITE ROOM HAD BROKEN PARTS BITS HERE AND THERE. BATHROOM WAS NOT MAINTAINED. TOWELS WERE OLD AND TORNED UP.
Cons: Definitely the room needs better maintenance and cleanliness. Broken toilet cover, blocked shower drain, and THE TOWELS WERE SO OLD AND WORN OUT!
Location: Near the airport.
BATHROOM TOILET HAD BROKEN FIXTURES AND MALFUNCTIONING PARTS. WE WERE DISAPPOINTED! WE EXPECTED SOMTHING MORE CLEAN AND PLEASANT! I WOULD NOT RECOMMAND TO OTHER PEOPLE.
Comment from Hotel Management
Aug 28, 2017 by KENT, Hotel Management
Dear Valued tenant, Thank you for your comment ,we will follow up your case . Kent (sale Department ) Have A Nice day !
3 out of 5
by Arnoldo

Posted Mar 6, 2017 on Hotels
On the floor (6) a lot of noise at night after 10 pm
Comment from Hotel Management
Mar 9, 2017
Dear Valued tenant, We are sorry that this affected your relaxing time .Thank you to bring these issues to my attention and I will be sure to personally follow up with each department as we take guest feedback very seriously and we would never want you to feel we do not care about your experience as we value all of our guests. Wishing you continued safe travels and look forward to your return in the near future. Kent (Sales Department)
5 out of 5
by A verified traveler

Great room.

Posted Feb 12, 2017 on Hotels
Spacious room for the price. Bed is very comfortable.
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
Dear Valued tenant , Thank you for your glowing recommendation of New Pacific hotel and we are very pleased that you enjoyed your accommodation with us. Wishing you continued safe travels and look forward to seeing you again soon. Kent (Sales Department).
5 out of 5
by A verified traveler

Great location.

Posted Feb 12, 2017 on Hotels
Great location for Vietnamese food. Food such as Pho and Mien Ga (chicken soup) are available just outside the hotel.
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
, Dear Valued Tenant, Thank you for sharing your nice feedback on our convenient location and great service. We wish you continued safe travels and look forward to seeing you again soon. From Sales Department (Kent) -
2 out of 5
by Lindsay

Posted Jan 14, 2017 on Hotels
Beautiful decor, neat view from rooftop pool, incredibly unfriendly and unhelpful staff, mini bar was not stocked.
Comment from Hotel Management
Jan 18, 2017 by General Manager, Hotel Management
Dear Valued tenant, Thank you for your nice comment for our hotel and rooftop pool .It’s always a pleasure to receive such a detailed review of this nature. beside that the staff ,Thank you to bring these issues to my attention and I will be sure to personally follow up with each department .Wishing you continued safe travels and look forward to see you again soon. Kent (sales Department)
4 out of 5
by A verified traveler

Affordable 4 stars hotel

Posted Nov 7, 2016 on Hotels
I must admit this is a 4 stars hotel with 4 chairs and a table, which makes it very convenient if we call for room service. The price is just $5 more than a good 3 stars hotels. This hotel will remain on my list of hotels.
Comment from Hotel Management
Nov 10, 2016 by General Manager, Hotel Management
Dear Valued tenant, Thank you for your positive feedback on our comfortable room and great service, appropriate price .Wishing you continued safe travels and look forward to seeing you again soon. Have a nice day ! Kent ( Sales Department )
3 out of 5
by A verified traveler from Sydney

Hotel is a bit out of the main drag

Posted Aug 10, 2016
Hotel was ok, the breakfast buffet was editable but nothing to write home about. The staff can't speak English so it made it a little difficult to communicate. If you can speak Vietnamese it would be better stay. Room was clean but a bit dated.
Comment from Hotel Management
Aug 19, 2016 by KENT ( Sale department ), Hotel Management
Thank you for your information.
3 out of 5
Recommended
for Everyone
by A verified traveler from ho chi minh

Nice close to the airport

Posted Jul 18, 2016
Needs more basic room maintenance and attention. the first room I went to had no toilet paper.
Comment from Hotel Management
Aug 4, 2016 by KENT, Hotel Management
Dear Valued tenant, Thanks for your choosing New pacific hotel for your stay at home .we will pay attention that . Have a wonderful day !