Ratings based on 28 Verified Reviews

3.4 out of 5
50% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from ottawa

Posted Nov 1, 2017
Suitable business traveller destination. Well appointed and reasonably priced relative to comparabes. Place needs a business centre though.
Comment from Hotel Management
Nov 9, 2017 by Ehtasham, Hotel Management
Dear Guest, Warm Greetings from Les Acacias Hotel Djibouti! Thank you for choosing to stay with us on your recent visit & for taking time to share your experience. Your feedback is always a source of motivation for all of us, to enhance our guest experience. Regards, Ehtasham Asghar Front Office Manager
2 out of 5
by A verified traveler

Price to quality ratio (overrated)

Posted Jun 2, 2016
The staff was very friendly, but apart from that the hotel is far from being a 200usd ++ hotel.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 30, 2016 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler

Quiet, clean, could improve

Posted Dec 27, 2015
Pros: Quietness, bed, dinner
Cons: Pay more attention to the maintenance of the bathroom. Djibouti is very humid and this is a challenge but I believe it to be worth the investment.
The hotel can be easily reached from the airport via taxi. It is clean although not very well maintained. Lots of limescale in the shower but more than decent water pressure. There's no way that I could find to block the fan over the bed so if you're sensitive to noise that can be annoying. The hotel is quiet, good for sleeping and mattresses are on the hard side (which i personally like). Had dinner and breakfast and enjoyed both - including a glass of wine. The hotel is on the sea well enough but I would personally avoid swimming. Swimming pool is there although not very big. The most annoying feature is the building next to it that seems to belong to one military base for staff accommodation. Their balconies all look into the swimming pool so self-conscious swimmers might be embarrassed.
Comment from Hotel Management
Jun 5, 2016 by Ehtasham , Hotel Management
Dear Valued Guest, Warm greetings from Les Acacias Hotel Djibouti! Thank you for your feedback regarding facilities and services of the hotel. Your feedback is always a source of motivation for all of us to enhance our guest experience. We read with regret that we could not meet your expectations in several points during your recent stay with us. Please accept our honest apologies for any inconvenience caused. We look forward to welcoming you back soon on your next visit. Please do not hesitate to contact us at any time for your future reservations. We hope you subsequent visits would be more memorable in all aspects. With best regards, Front Office Manager Ehtasham Asghar
1 out of 5
by A verified traveler from USA

Sliding quality no attention to the guests

Posted Dec 20, 2015
Pros: Friendly staff
Cons: Pretty much everything.
Location: It's Djibouti.
I have spent well over 100 nights in this hotel. It was never the best, but the staff was warm and friendly. The hotel management has always seemed to want to offset the warmth and friendliness of the staff. Last winter I had stayed close to 60 days, I had an evening flight out. I requested a late checkout. The only consideration was to charge me full rate for an additional day, even though I only wanted to check out at 4 pm rather than noon. It is not like it is a luxury hotel. It would be consider a low end hotel anywhere other than Djibouti. It happened again on this trip. My flight was leaving late evening. I wanted a shower having had to work the day--Djibouti, even in winter, is still a hot humid place to work. Their only option was a "half day" charge, which turned out was nearly full rate. Most quality hotels would have given such a long staying and frequent visitor, a complementary late checkout. No, my experience is they want the extra time to gouge their loyal customer one more time. Well this time was the last time for me. There are other hotels in Djibouti. I used to recommend the Acacias Hotel as being a good value when put in conjunction with the great staff. There are still some of those great and friendly staff members left, but I am joining the ones that are no longer there and leaving too..
Comment from Hotel Management
Jun 5, 2016 by Ehtasham , Hotel Management
Dear Valued Guest, Warm greetings from Les Acacias Hotel Djibouti! Thank you for your feedback regarding facilities and services of the hotel. Your feedback is always a source of motivation for all of us to enhance our guest experience. We read with regret that we could not meet your expectations in several points during your recent stay with us. Please accept our honest apologies for any inconvenience caused. We look forward to welcoming you back soon on your next visit. Please do not hesitate to contact us at any time for your future reservations. We hope you subsequent visits would be more memorable in all aspects. With best regards, Front Office Manager Ehtasham Asghar
5 out of 5
Recommended
for Everyone
by A verified traveler from VA Beach

Quiet and Relaxing

Posted Mar 10, 2015
Wonderful stay. Pool area is relaxing snd inviting. Food is delicious. Staff is welcoming.
Comment from Hotel Management
Jun 30, 2015 by Ehtasham Asghar FOM, Hotel Management
Dear Guest, This is Acacias we are always looking forward to provide you the rewarding & relaxing stay. Regards, Acacias Team
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Wonderful Hotel and staff, Great value.

Posted Feb 13, 2015
Pros: By far the best aspect of the hotel is the staff. Everyone is very friendly, helpful and welcoming, but not overbearing.
Location: Djibouti is generally a business trip type of place. There are some local attractions, such as scubaing on the island, or traveling to Lac Asal.
The thing that brought me to the Acacias was the great rates. The thing that has kept coming to the Acacias is the staff. Everyone was very friendly and welcoming without them being overbearing. I have had several extended stays at the Acacias Hotel. The staff is always helpful and pleasant. The rooms comfortable and clean. The hotel restaurant has a great menu and a wonderful chef. The menu was updated regularly, which makes staying several weeks and dinning at the hotel very feasible. The restaurant is very affordable.
Comment from Hotel Management
Jun 30, 2015 by Ehtasham Asghar FOM, Hotel Management
Dear Guest, We really appreciated your comments regarding our services & Hotel. Your feed back is really important to us in order to make our services much better to facilitate our Valued guest. Best Regards, Acacias Team
4 out of 5
by Michael from London

Djibouti

Posted Jan 31, 2015 on Hotels
A relatively new hotel in quite area @ end of peninsula .location is in a safe neighbourhood close to casino/kempinski/embassies.nice lobby with sofas.papers,fountain, with aircon/gift shop/ATM(not working).Outdoor pool with bar.Restaurant serves all meals,breakfast is poor but can ask for fresh juice & eggs.Food is good quality & served hot,dinner buffet is excellent when hotel is busy.Rooms are good size with king bed/wifi/aircon/tv/desk.Bathrooms are basic & walk in shower needs renovating.No problem staying extra night & airport shuttle(surcharge).available.Staff make the difference here & are friendly & helpful,credit to manager & reception/restaurant staff for looking after guests.good value with good service.
Comment from Hotel Management
Aug 29, 2015 by Ehtasham Asghar FOM, Hotel Management
Dear Mr. Michael, Thank you for choosing our Hotel. We have enhanced our Continental Breakfast with fresh & good food. Now we have installed new showers & Bathroom amenities. Your reviews and comments are really important to us to improve our Facilities & services to give you a Family environment. We are always welcoming you back to provide you the best service in Town. Regards, Acacias Team
2 out of 5
by A verified traveler

Not customer oriented and overpriced.

Posted Dec 29, 2014
Cons: Management
Location: Hotel is isolated with not much to do. The beach is not clean for swim.
Room did not have a bathtub, there was no view despite being next to the beach. There was no table in the room, thus no work station. Food and business center services overpriced. Charged 20 USD for airport pickup, internet only works on one device per customer. Worth going elsewhere.
Comment from Hotel Management
Jun 30, 2015 by Ehtasham Asghar FOM, Hotel Management
Dear Guest, Hope you are doing well. In our Deluxe Standard Rooms we have only Cubical Standing showers as per the room booking. Next time we will try to accommodate you in 1ER Deluxe Category room. With Free Wi-Fi for 02 devices. We are warmly welcoming, to provide you the rewarding & relaxing stay. Regards, Acacias Team
2 out of 5
by A verified traveler

Posted Nov 3, 2014
Nice physical structures, good breakfast, very clean, but terrible staff communication and service. Failed to send us a car that we specifically ordered when we arrived at 2am, then failed to send us a car after we called to ask for one. Told us the wrong check-out date, then got angry with us not checking out in time.
Comment from Hotel Management
Jun 30, 2015 by Ehtasham Asghar FOM, Hotel Management
Dear Guest, We are deeply apologize for the inconvenience you faced. We are looking forward you welcome back to provide you the best services & real hospitality. Regards, Acacias Team