Sliding quality no attention to the guests
Posted Dec 20, 2015
I have spent well over 100 nights in this hotel. It was never the best, but the staff was warm and friendly. The hotel management has always seemed to want to offset the warmth and friendliness of the staff. Last winter I had stayed close to 60 days, I had an evening flight out. I requested a late checkout. The only consideration was to charge me full rate for an additional day, even though I only wanted to check out at 4 pm rather than noon. It is not like it is a luxury hotel. It would be consider a low end hotel anywhere other than Djibouti.
It happened again on this trip. My flight was leaving late evening. I wanted a shower having had to work the day--Djibouti, even in winter, is still a hot humid place to work. Their only option was a "half day" charge, which turned out was nearly full rate. Most quality hotels would have given such a long staying and frequent visitor, a complementary late checkout. No, my experience is they want the extra time to gouge their loyal customer one more time. Well this time was the last time for me. There are other hotels in Djibouti.
I used to recommend the Acacias Hotel as being a good value when put in conjunction with the great staff. There are still some of those great and friendly staff members left, but I am joining the ones that are no longer there and leaving too..
Comment from Hotel Management
Jun 5, 2016 by Ehtasham , Hotel Management
Dear Valued Guest, Warm greetings from Les Acacias Hotel Djibouti! Thank you for your feedback regarding facilities and services of the hotel. Your feedback is always a source of motivation for all of us to enhance our guest experience. We read with regret that we could not meet your expectations in several points during your recent stay with us. Please accept our honest apologies for any inconvenience caused. We look forward to welcoming you back soon on your next visit. Please do not hesitate to contact us at any time for your future reservations. We hope you subsequent visits would be more memorable in all aspects. With best regards, Front Office Manager Ehtasham Asghar