Room, 2 Queen Beds, Non Smoking | In-room safe, desk, iron/ironing board, cribs/infant beds

Reviews of Country Inn & Suites by Radisson, Garden City, KS

2.5 out of 5
Country Inn & Suites by Radisson, Garden City, KS
2502 E Kansas Ave, Garden City, KS

Reviews

8.2

Very Good

Rating 10 - Excellent. 163 out of 363 reviews" "
Rating 8 - Good. 124 out of 363 reviews" "
Rating 6 - Okay. 39 out of 363 reviews" "
Rating 4 - Poor. 23 out of 363 reviews" "
Rating 2 - Terrible. 14 out of 363 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
The room was well appointed. The staff was great.
Stayed 1 night in Mar 2024

6/10 Okay

Stefanie

Traveled with family
Liked: Staff & service
Disliked: Amenities
Had an underlining smell of old cigarettes
Stayed 1 night in Mar 2024

8/10 Good

Elizabeth, Frankfort

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Randy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked out, the clerk told me that I would receive an invoice from Expedia. I did not receive one, so now I have to trace that down through someone. Thank you................My stay was very good and accommodating.
Stayed 2 nights in Feb 2024

10/10 Excellent

Brenda

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Second stay. Always pleasant check in.
Stayed 1 night in Feb 2024

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was too firm. Noisy from both inside and outside sources.
Stayed 2 nights in Feb 2024

2/10 Terrible

Nash

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great. Just a very windy day and the window leaked bad snd had awful wind noise all night.
Stayed 1 night in Feb 2024

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Efficient and fast check in. Great bed and spacious room
Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024

10/10 Excellent

James, Barnesville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin, Prairie Village

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, quick checkin for our multi room group, convenient location to the highway
Stayed 1 night in Dec 2023

6/10 Okay

karin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
had to change rooms cause yhe heater sounded like it was exploding clean, quiet advertised pool and hot tub (closed since 2017)
Stayed 3 nights in Nov 2023

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Smooth check in. No issues.
Stayed 1 night in Nov 2023

8/10 Good

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Tammie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Few problems. Convenient to everything.
Stayed 3 nights in Nov 2023

6/10 Okay

Bill, Bayfield

Disliked: Cleanliness
when I got to my room it looked like someone forgot to finish cleaning the bathtub ~ dirt and ??? in bottom of tub lower half. PLUS ~ really hate to have to stand between toliet and sink to open or shut the bathroom door. Can't stand at the sink and close the door ~ can't stand in front of toliet and close the door ~ have to stand between toliet and sink/counter to open/close the bathroom door.
Stayed 1 night in Nov 2023

6/10 Okay

carlos

Stayed 3 nights in Oct 2023

2/10 Terrible

Michael

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms have problems and not well kept. Fisrt room the Tv and phone did not work. Second room the phone still did not work AC system was barely working and had to turn down to 61 to get it to cool the room. Door keys were difficult to get to work and security latch on door was broken off. Shower curtain rod looks like someone was hanging from it and broke it.
Stayed 2 nights in Oct 2023

10/10 Excellent

Erin, Sunnyside

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very spacious hotel with a lovely living room area and kitchenette. My only issue is that the pool and hot tub were under maintenance and the treadmill in the fitness center didn’t work, which is part of the reason why I had booked this hotel in the first place. That said, the place was quiet, comfortable, safe and in a very convenient location.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
The hotel staff was very helpful, the food was good, and we really appreciated the quiet and very comfortable rooms. Thank you for all your help to make sure we had a great stay!
Stayed 3 nights in Oct 2023

10/10 Excellent

Stacey

Stayed 1 night in Sep 2023

6/10 Okay

Jean

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice facility Bed was very uncomfortable, mattress hard and old
Stayed 2 nights in Sep 2023

10/10 Excellent

Tiffany, Lewiston

Stayed 1 night in Sep 2023

4/10 Poor

Donald

Liked: Cleanliness, room comfort
Disliked: Staff & service
SAD!
Pool and hot tub were closed. Vending machines were empty. The bathroom sink faucet only had cold water, the handle was broken and only spun around in circles. the lever for the sink stopper was not hooked up. I had to pry the stopper up to drain the water. Would not recommend this hotel to anyone.
Stayed 2 nights in Sep 2023

10/10 Excellent

Sara

Stayed 1 night in Sep 2023

8/10 Good

Judy

Traveled with family
Liked: Cleanliness, staff & service
Disappointed in the fact the pool and hot tub were out of order. Staff very friendly!! Room was clean. Areas of the hotel needing upgraded. Elevator very noisy.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ruben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 3 nights in Sep 2023

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem was our TV. It came on snowy and I had to figure out how to get to the right setting. Hallmark channel was set to CC and couldn’t figure how to remove it. After we got back from dinner, it was snowy again so had to repeat the process.
Stayed 1 night in Sep 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

MARK, Claremore

Showed up after midnight because of storms, only to be denied a room. Even though I had prepaid.
Stayed 1 night in Aug 2023

2/10 Terrible

Diane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible condition! Old and moldy
The room was filthy! Smells like wet dig and cigarettes! Carpet was horrible and very dirty .. I have to say the person who worth’s the front desk was very helpful and professional.. with his purple hair and all . It’s sad that this hotel has gone down so badly. Rude housekeeping and old towlines!
Stayed 1 night in Aug 2023
Response from Customer Care on Aug 31, 2023
Thank you for posting a review. We appreciate your kind words about our staff. On the other hand, we are saddened to hear that your stay was less than satisfying due to the condition of the hotel, cleanliness of room and service you received from housekeeping staff at that time. Providing our guests with a comfortable and relaxing experience is of extreme importance to us and we are sorry if we may have missed the mark. Know that your voice has been heard and this will be forwarded to the hotel management for further improvements. We hope for another opportunity to make a more favorable impression in the future.

10/10 Excellent

Joe

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Gerald

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay here they’ve put some lipstick on a pig with the remodel the whole motel smells musty and my room had mold on the ceiling and the room smelled like my grandmas root cellar, seriously do not stay here
Stayed 4 nights in Aug 2023

4/10 Poor

Dustin

Liked: Staff & service
Disliked: Cleanliness, amenities
Room smelled bad. It’s an old AC unit and it quite loud.
Stayed 1 night in Jul 2023

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Gory

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the staff treatment
Stayed 2 nights in Jul 2023

4/10 Poor

Brett

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Don’t stay here
Check-in experience was fabulous. The young man that as at the front desk was very friendly. The room was a very different experience. Walked into the room and it has a very adverse smell that did not go away. One of mattresses smelled like cigarette smoke. Shower curtain rod was unlatching from the wall which caused the shower curtain to not stay closed so water gets all over the walls and floor while showering. Air conditioning unit in the room somewhat cooled but not well. Ceiling had 2 cracks/water marks that were poorly patched. Breakfast was awful. Eggs were very cold, hash browns were still partially frozen, Canadian bacon is burnt.
Stayed 1 night in Jul 2023

10/10 Excellent

Carol

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean.
Stayed 1 night in Jul 2023

8/10 Good

Patrick

Stayed 1 night in Jul 2023

8/10 Good

Bill, Bayfield

Website listed an indoor pool ~ choose to stay here for the pool ~ traveling with 2 grandchildren ~ pool was closed ??? and had been closed for sometime. If I had known ahead of time ~ would have stay at neighboring property which had an open pool. :-( Grandkids greatly disappointed - - been traveling by car for 7 hours and had planned on getting wet in a pool.
Stayed 1 night in Jul 2023

8/10 Good

Bill, Bayfield

Liked: Cleanliness, staff & service
Desk chair would not adjust "up" ~ for tall person having to sit so low was a bit uncomfortable. Toliet stool would have been fine for 9 yr old grandson but for a 6'2" man having to sit with my knees higher than stool was very uncomfortable. Lobby still in process of remodeling. Breakfast wasn't bad but could have refilled the oferrings ~ ran out of bacon, 2 spoons of gravy left but no biscuits, etc.
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel really should be shut down.
First we got a room that smelled of urine so they moved us and the bed was broken but we didn't want to move again so we stayed and dealt with it...but we ended up having to move again cause our lock broke and we couldn't get into the room....the ceiling is falling in places carpet is torn and stained the pool and hot tub is broken but I guess it's been that way for years with no intention to fix should have read the Google reviews before booking, how they can still list it as an amenities and they also list a gym to which they do not even have...lol...the elevator grinds and shakes when you ride it so most people stick to the stairs I noticed..the baseboards were missing in places with holes in the walls...the toilets barely flush you have to hold the handle down for awhile...and there are lights out all over the place so I don't see any effort in upkeep or any plans to do better..we asked to speak to the manager and we got told they will call us when it's convenient for them.
Stayed 3 nights in Jun 2023

2/10 Terrible

Brent

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

KERRY

Stayed 6 nights in May 2023

4/10 Poor

Remon

Stayed 1 night in May 2023

6/10 Okay

Rebecca

Traveled with family
Liked: Cleanliness, staff & service
TV didn’t work, outdated over all
Stayed 1 night in May 2023
Response from Customer Care on Jun 14, 2023
Thank you for posting a review. It saddens us to hear that your stay was less than pleasing due to the condition of the hotel and the functionality of the television set at that time. We are genuinely concerned about our guest's satisfaction and we apologize for any inconvenience it has caused you. Know that your feedback is highly important to us and will be forwarded to the hotel management to help us facilitate all the necessary improvements to provide an outstanding service. We hope for another opportunity to serve you again and exceed your expectations.

8/10 Good

Lance

Traveled with family
RoadTrip
Helpful and pleasant staff..spacious rooms with comfy pillows. Close to fast food restaurants.
Stayed 1 night in May 2023

8/10 Good

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
why not a higher rating
very happy but could not rate it higher because the outside doors did not lock so anyone could come and go. Room was nice and clean and breakfast was good
Stayed 2 nights in May 2023