Ratings based on 1,886 Verified Reviews

4.6 out of 5
90% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location, staff was ok but not helpful..

Posted May 23, 2018
The room and location of the hotel is excellent. However, we had a serious issue with a reservation at a restaurant that the hotel failed to inform us of some very important information and did not help us when the issue came up. I expected a lot more with a 4+ Star hotel if issues come up
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 21, 2018
3 out of 5
by A verified traveler

Posted May 21, 2018
The room and views were nice, but the gym and swimming pool that are advertised on the website are not open to guests - you have to pay a fee to use them. And they do not provide any coffee in the rooms. Not what I’m accustomed to with hotels, much less those that advertise as being 5 stars.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 20, 2018
Great hotel near shopping and dining. Very hospitable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 20, 2018
Wow. What a great place to stay with amazing views of the city, not to mention a quick walk to Shibuya Crossing and all that superb shopping.
5 out of 5
by A verified traveler from Calgary Canada

Posted May 16, 2018
The perfect hotel. Close to the sights of Shibuya and across from the train station. Our room was on the 26th Floor - corner unit. It was Huge with a king bed, sofa, chair, coffee table desk, entertainment unit and lots of drawers and storeage. Large separate entry way and big closet. Bathroom was amazing to say the least. The bedding was so soft and the beds and pillows were very very comfortable. Bathroom amenities were high quality and generous. The rate we paid made this hotel an extraordinary value. The staff are very attentive and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Great hotel right next to Shibuya station

Posted May 13, 2018
This is a great, clean, modern hotel about a three minute walk from Shibuya Station. Our room was on the 30th floor, and the views out over Tokyo were stunning.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 13, 2018
5 out of 5
by A verified traveler from Melbourne

Posted May 10, 2018
Very good position near Shibuya Crossing. Bus limosine to airport made getting to airport very easy
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 10, 2018
Get to the club floors. Great views. Have stayed here many time over the past 15 years. Close to Harajuku, JR and Shibuya shopping.