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Reviews of Four Points by Sheraton Doha

4 out of 5
Four Points by Sheraton Doha
Al Diwan Street, Musheireb, Doha

Reviews

8.6

Excellent

Rating 10 - Excellent. 83 out of 189 reviews" "
Rating 8 - Good. 77 out of 189 reviews" "
Rating 6 - Okay. 20 out of 189 reviews" "
Rating 4 - Poor. 8 out of 189 reviews" "
Rating 2 - Terrible. 1 out of 189 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lesley, Westhill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient for the metro and short walk to Souq Waqif. Room was lovely and provided with plenty bottled water every day. The heated pool on the roof was lovely but not enough room for enough sunbeds. All staff were friendly.
Stayed 9 nights in Feb 2024
Response from Mahesh on Mar 10, 2024
Dear Lesley,Thank you for your time giving us your valuable feedback following your recent stay at Four Points by Sheraton Doha hotel. It's our pleasure to know that you have enjoyed your stay with us. We look forward to the pleasure of welcoming you back in the near future.Sincerely,Mahesh HettiarachchiFront Office ManagerFour Points by Sheraton Doha

2/10 Terrible

Masoud

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the worst place to book, don't book it, the stuff are very bias against certain people , the security and the front desk people are terrible
Stayed 1 night in Dec 2023
Response from Mahesh on Dec 28, 2023
Dear Masoud, Thank you for taking the time to tell us about your stay at Four Points by Sheraton Doha. I am disappointed to hear that your experience did not meet your expectations. At Four Points, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Upon investigating, we found out your visitor was not allowed to enter your room as she was not caring a valid passport or QID. Kindly be informed that to comply with the government policies about visitors in the hotels, all the visitors to guest rooms has to be registered. Yours sincerely, Hotel Management

10/10 Excellent

Abdullah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and reasonable price
Stayed 1 night in Dec 2023
Response from Mahesh on Dec 17, 2023
Dear Abdullah, Thank you for your time giving us your valuable feedback, we appreciate your positive rating and nice comments about our hotel and services. We look forward to the pleasure of welcoming you back in the near future. Sincere regards, Mahesh Hettiarachchi Assistant Front Office Manager

10/10 Excellent

Mohammed

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for all
Stayed 5 nights in Aug 2023
Response from Mahesh on Sep 4, 2023
Dear Mohammed,Thank you for your time giving us your valuable feedback following your recent stay at Four Points by Sheraton Doha hotel. It's our pleasure to know that you have enjoyed your stay with us. We look forward to the pleasure of welcoming you back in the near future.Sincerely,Mahesh HettiarachchiAssistant Front Office ManagerFour Points by Sheraton Doha

10/10 Excellent

Mr M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Fares on Mar 19, 2023
"Dear Mr M,Thank you very much for taking the time to complete the online guest questionnaire following your recent stay at the Four Points by Sheraton Doha. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us.We look forward to the pleasure of welcoming you back in the near future.Best regards

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has a great location. Easy to access by metro and there are plenty of good restaurants in a walking distance. Staff was also very friendly and polite. Breakfast food varieties would have been better.
Stayed 3 nights in Jan 2023
Response from Mahesh on Feb 1, 2023
Dear Guest,Thank you for your time giving us your valuable feedback following your recent stay at Four Points by Sheraton Doha hotel.we are pleased to learn that you have enjoyed your stay with us and appreciate your detailed and nice comments about our hotel and services. We have shared your feedback with our team as a way of celebrating for delivering a great customer experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Mahesh HettiarachchiAssistant Front Office ManagerFour Points by Sheraton Doha

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great staff and very nice room, next to a very nice up-and-coming neighborhood
Stayed 1 night in Feb 2020
Response from Fares on Mar 2, 2020
Dear Guest Thank you very much for taking the time to complete the online guest questionnaire following your recent stay at the Four Points Doha It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us. Your kind compliments have been passed on to my fellow Team Members. Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future. Yours sincerely, Fares Mousa Front Office Manager Four Points by Sheraton Doha

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Mahesh on Jan 3, 2020
Dear Guest, Thank you for sharing your experience following your recent stay. We look forward to the pleasure of welcoming you back in the near future. Yours sincerely, Mahesh Hettiarachchi Assistant Front Office Manager

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located for transport and right on top of a metro station. Good food, great people, quiet and comfortable - a good place to stay.
Stayed 3 nights in Dec 2019
Response from Mahesh on Dec 13, 2019
Dear Guest, Thank you very much for taking the time to share your experience following your recent stay at Four Points by Sheraton Doha. It was indeed a pleasure to learn that you enjoyed your stay with us. Your kind compliments have been passed on to my fellow Team Members. As you have mentioned it is very convenient for our guests to access the city through metro as our hotel is located just next to the metro entrance. Thank you again for sharing your valuable feedback. We look forward to the pleasure of welcoming you back in the near future. Yours sincerely, Mahesh Hettiarachchi Assistant Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
The staff was always pleasant and always eager to help. The property is changing ownership and the WiFi became so slow. Overall it was a good experience. I would stay there again.
Stayed 11 nights in Sep 2019
Response from Fares on Oct 27, 2019
Dear Guest Thank you very much for taking the time to share your experience following your recent stay at Four Points by Sheraton Doha. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us. Your kind compliments have been passed on to my fellow Team Members. We have addressed the WIFI issue to our IT department to look into the matter, as we are going through lots of enhancements, service satisfaction is our top priority. Thank you again for sharing your valuable feedback. We look forward to the pleasure of welcoming you back in the near future. Yours sincerely, Fares Mousa Front Office Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, clean, modern and well designed Mary Ann on reception assisted us with a speedy check in and was extremely friendly & helpful. She enabled us to have an early check in & stored our luggage for us after checkout. We were also able to use the hotel cafe lounge & pool after checkout time, which was useful for our midnight flight! Great rooftop pool & gym facilities. All staff were friendly & courteous. We did not try the restaurant as we were only there for 1 night & were meeting friends for meals out. The location was ideal for us as we wanted to be close to the souq Waqif & transport links are great There is a great deal of construction taking place around the hotel but noise is kept to a minimum & did not affect me at all. Doha is a great place for a few day’s stay
Stayed 1 night in Sep 2019
Response from Fares on Oct 27, 2019
Dear Guest Thank you very much for taking the time to complete the online guest questionnaire following your recent stay at Four Points by Sheraton Doha. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us. Your kind compliments have been passed on to my fellow Team Members. Special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future. Yours sincerely, Fares Mousa Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Mahesh on Sep 23, 2019
Dear Guest, Thank you for your time giving us your valuable feedback, we appreciate your positive rating about our hotel and services. We look forward to the pleasure of welcoming you back in the near future. Sincere regards, Mahesh Hettiarachchi Assistant Front Office Manager

4/10 Poor

Adrian

Disliked: Staff & service
All visitors need to register at the reception, even if accompanying the main guest. I was told that I am only allowed 2 visitors at a time by the staff who had checked me in. I was visiting Doha to meet previous friends & had to arrange for another meeting place at the last minute because of this. The stay was very unconvenient for me.
Stayed 4 nights in Sep 2019
Response from Mahesh on Sep 16, 2019
Dear Adrian, Thank you for taking the time to tell us about your stay at the Amari Doha. I am disappointed to hear that your experience did not meet your expectations. At Amari, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Kindly be informed that to comply with the government policies about visitors in the hotels, all the visitors to guest rooms has to be registered. Yours sincerely, Mahesh Hettiarachchi Assistant Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Room was strange shape but good no complain really except that my one towel was wet in the bathroom so I requested new one and it took 2 phone calls and 2 hrs to get 2 towels. It was afternoon, but this morning my request for water and more coffee packets was granted in minutes
Stayed 1 night in Aug 2019
Response from Mahesh on Aug 28, 2019
Dear Guest, Thank you for taking the time to tell us about your stay at the Amari Doha. I am disappointed to hear that your experience did not meet your expectations. At Amari, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems which you have mentioned and prevent future occurrence. I hope that you will accept our apology and allow us the opportunity to show you that the level of service you experienced during your recent stay is not indicative of the usual high standards at our hotel. Yours sincerely, Mahesh Hettiarachchi Assistant Front Office Manager

10/10 Excellent

sadanand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel, comfort too
Very pleasant hotel, good location, metro is at entrance of hotel, nice breakfast, Check-in, check-out very quick
Stayed 2 nights in Jun 2019
Response from Mahesh on Jun 14, 2019
Dear sadanand, Thank you for staying at Amari Doha and we appreciate your time giving us your valuable feedback about our hotel and services, we are delighted to know that you enjoyed your stay with us & we appreciate your nice and positive comments about our hotel & services. We look forward to the pleasure of welcoming you back in the near future. Sincere regards, Mahesh Hettiarachchi Assistant Front Office Manager

6/10 Okay

Heather

Liked: Cleanliness, property conditions & facilities, room comfort
Poorly trained staff, short of Amari quality
The hotel room was ok, but the front desk staff were so poorly trained that it made my stay quite negative. At check in I was met with what was sure to become an insurmountable problem - the computer said I was checking in on the 12th. I insisted I was checking in on the 11th and we came to a complete standoff. Another person, perhaps a manger, had to come over and show the check in person that the check in date was the 11th and the checkout date was the 12th. I received no apology, but was finally allowed to check in. Similarly, at checkout at 530 the next morning, I was told I had to give my coupon. I explained I had no coupon, I had paid online with hotels.com. Still, they wanted a printout of the reservation. I explained that I didn’t have one and have never had to give one in my over 100 stays in hotels.com. The clerk then told me it was ok if I did not want to give. I am not sure why we had to make such a big deal out of this at 530 in the morning before a flight if it was hot necessaery. Just a lot of extra headache. Also should note that while there are two bars, you are not able to get a drink at either. While I have been very impressed with the Amari chain while staying in Thailand, the poor experiences I had with them in Doha and Dhaka have made it clear for me that they do not have set quality standards for all of their hotels
Stayed 1 night in Apr 2019
Response from Mahesh on May 22, 2019
Dear Ms. Heather, Thank you for taking the time to tell us about your stay at the Amari Doha. I am disappointed to hear that your experience did not meet your expectations. At Amari, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems which you have mentioned and prevent future occurrence. I hope that you will accept our apology and allow us the opportunity to show you that the level of service you experienced during your recent stay is not indicative of the usual high standards at our hotel. Yours sincerely, Mahesh Hettiarachchi Assistant Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rooms are big and comfortable. Great showers and beds.
Stayed 3 nights in Mar 2019
Response from Mahesh on Apr 2, 2019
Dear Guest, Thank you for your time giving us your valuable feedback following your recent stay at Amari Doha & we appreciate your nice and positive comments about our hotel and services. We look forward to the pleasure of welcoming you back in the near future. Yours sincerely, Mahesh Hettiarachchi Assistant Front Office Manager

10/10 Excellent

Frannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Mahesh on Mar 31, 2019
Dear Frannie, Thank you for staying at Amari Doha and we appreciate your time giving us your valuable feedback about our hotel and services, we are delighted to know that you had an enjoyable stay with us. We look forward to the pleasure of welcoming you back in the near future. Sincere regards, Mahesh Hettiarachchi Assistant Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Mahesh on Apr 1, 2019
Dear Guest, Thank you for staying at Amari Doha and we appreciate your time giving us your valuable feedback about our hotel and services, we are delighted to know that you had an enjoyable stay with us. We look forward to the pleasure of welcoming you back in the near future. Sincere regards, Mahesh Hettiarachchi Assistant Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Awesome hotel. Definitely worth a stay. There was building work outside but didnt affect our stay.
Stayed 5 nights in Mar 2019
Response from Mahesh on Mar 14, 2019
Dear Guest, Thank you for staying at Amari Doha and we appreciate your time giving us your valuable feedback about our hotel and services, it is always nice to hear that our guests carry a good image about our hotel & services. As you have mentioned most of Doha areas are going through infrastructure projects for the Doha Metro. Kindly be informed that the construction site in front of our hotel is on it's final stage & we hope that it will finish very soon. We look forward to the pleasure of welcoming you back in the near future. Sincere regards, Mahesh Hettiarachchi Assistant Front Office Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
In the middle of the city, close to everything. Clean, quiet, comfortable room.
Stayed 3 nights in Mar 2019
Response from Mahesh on Mar 7, 2019
Dear Guest, Thank you for staying at Amari Doha and we appreciate your time giving us your valuable feedback about our hotel and services, we are delighted to know that you had an enjoyable stay with us. We look forward to the pleasure of welcoming you back in the near future. Sincere regards, Mahesh Hettiarachchi Assistant Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and clean
Stayed 1 night in Feb 2019
Response from Mahesh on Feb 28, 2019
Dear Guest, Thank you for staying at Amari Doha and we appreciate your time giving us your valuable feedback about our hotel and services, we are delighted to know that you had an enjoyable stay with us. We look forward to the pleasure of welcoming you back in the near future. Sincere regards, Mahesh Hettiarachchi Assistant Front Office Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
no comment ,just stay for few hours connecting flight
Stayed 1 night in Jan 2019
Response from Mahesh on Feb 4, 2019
Dear Guest, Thank you for your time giving us your valuable feedback, we are sorry to learn that your stay was not up to your expectations. we appreciate sharing with us your concerns that will help us to improve our services and serve you and our guests better. Looking forward to hearing from you. Kind regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool which is heated, the Spa and the exercise room. The internet was speedy and the cleaning staff and the Concierge were fabulous
Stayed 5 nights in Jan 2019
Response from Fares Mousa on Jan 15, 2019
Dear our valued guest, Thank you for your feedback following your recent stay at Amari Doha. We appreciate your positive and nice comments about our hotel and services. We look forward to welcoming you again at Amari Doha Sincere regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice hotel. I will certainly book it again.
Stayed 6 nights in Dec 2018
Response from Fares Mousa on Jan 8, 2019
Dear our valued guest, Thank you for your time giving us your valuable feedback, we are pleased to know that you enjoyed your stay wuth us. Looking forward to welcoming you again to Amari Doha Sincere regards.

4/10 Poor

Verified traveler

Liked: Staff & service, room comfort
Noisy...dirty...dusty.
The hotel is slap bang in the middle of a massive construction site! It's TWENTY FOUR HOURS working! 5am a loud speaker came on to announce a change of workers shift. We were woken 4/5 times per night by the noise. There are no proper pavements, they are broken or missing. It's dirty and dusty. The hotel lobby is very nice, the staff are also nice and helpful. The room is a bit scruffy, not as nice as we expected. The bathroom is very nice with a good shower. There is no where to walk near this hotel, you will need a taxi. We were disappointed with our stay.
Stayed 2 nights in Dec 2018
Response from Mahesh on Dec 18, 2018
Dear Guest, Thank you for taking the time to tell us about your stay at the Amari Doha and we are sorry to hear that your stay was not up to your expectation. Kindly note that the construction site notice is already published on all booking websites for our guests to know prior to their booking, however I hope that the construction will end soon, so it will be more comfortable for our guests to access the area. Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future. Yours sincerely, Mahesh Hettiarachchi Assistant Front Office Manager

10/10 Excellent

Yusuf, Muscat Oman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very decent value for your buck.Is posh and decor is new and clean and modern.Rooms are very well set up.Facilities are good.Breakfast was amazing with good buffet and fantastic selection of foods.Souq Waqif and other markets are nearby.Only my gripe was that in my single bed room,bed size was small but albeit very good mattress which made up.The other being no good channel selection for Indians on entertainment scene but good wifi overall made up.Definetely worth and feels you stayed at nice uptown 5star hotel.
Stayed 3 nights in Nov 2018
Response from Mahesh on Nov 21, 2018
Dear Yusuf, Thank you for staying at Amari Doha and we appreciate your time giving us your valuable feedback about our hotel and services, we are delighted to know that you had an enjoyable stay with us & we appreciate your nice and positive comments about our hotel. Kindly be informed that we are on the process of upgrading the TV channels. We look forward to the pleasure of welcoming you back in the near future. Sincere regards, Mahesh Hettiarachchi Assistant Front Office Manager

10/10 Excellent

Michael, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great air conditioning, great breakfast.
Stayed 3 nights in Nov 2018
Response from Mahesh on Nov 11, 2018
Dear Michael, Thank you for staying at Amari Doha and we appreciate your time giving us your valuable feedback about our hotel and services, we are delighted to know that you had an enjoyable stay with us & we appreciate your nice and positive comments about our hotel. We look forward to the pleasure of welcoming you back in the near future. Sincere regards, Mahesh Hettiarachchi Assistant Front Office Manager

10/10 Excellent

Eyad, Doha, Qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In true boutique hotel fashion, the hotel is stylish although you wouldn't guess that before walking in.
Stayed 1 night in Oct 2018
Response from Mahesh on Nov 4, 2018
Dear Eyad, Thank you for staying at Amari Doha and we appreciate your time giving us your valuable feedback about our hotel and services, we are delighted to know that you had an enjoyable stay with us & we appreciate your nice and positive comments about our hotel. We look forward to the pleasure of welcoming you back in the near future. Sincere regards, Mahesh Hettiarachchi Assistant Front Office Manager

8/10 Good

Monabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2018
Response from Fares Mousa on Aug 25, 2018
Dear Monabel, Thank you for your positive feedback and ranking to our hotel. Looking forward to welcoming you again to Amari Doha. Best regards

8/10 Good

Monabel

The hotel is good only the problem right now is the on-going construction happening around the whole area the hotel. There's no good view becuase of the roads and other bldgs construction. But overall experience in the hotelwith their staff is good
Stayed 1 night in Aug 2018
Response from Fares Mousa on Aug 25, 2018
Dear Monabel, Thank you for your time giving us your valuable feedback about our hotel and services. I agree about the construction hassle and view, although it will be very nice after all is over and finished. We look forward to welcoming you again in the future. Best regards

10/10 Excellent

Avidtraveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and the ambiance was exceptional. The price was reasonable and the food was great.
Stayed 1 night in Aug 2018
Response from Mahesh on Aug 21, 2018
Dear Avidtraveler, Thank you very much for taking the time to give us your valuable feedback following your recent stay at the Amari Doha Hotel. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us. We look forward to the pleasure of welcoming you back in the near future. Yours sincerely, Mahesh Hettiarachchi Assistant Front Office Manager

8/10 Good

turysta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast and helpful staff Close to the museum but the weather in July is too hot for exploring
Stayed 1 night in Jul 2018
Response from Mahesh on Jul 19, 2018
Dear turysta, Thank you very much for taking the time to give us your valuable feedback following your recent stay at the Amari Doha Hotel. It was indeed a pleasure to learn that you thoroughly enjoyed your stay with us. Your kind compliments have been passed on to our team members. At Amari, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future. Yours sincerely, Mahesh Hettiarachchi Assistant Front Office Manager

10/10 Excellent

Mark, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Hotel was in a very convenient location for the sights, had good amenities too. Was surrounded by construction but never heard this in the room. Most of the staff were very nice but some were not so bothered to help and even quite difficult. Great value for money and would stay again!
Stayed 3 nights in Jun 2018
Response from Fares Mousa on Jul 10, 2018
Dear Mark, Thank you for your time giving us your valuable feedback and we appreciate your positive rating and comments for our hotel. We look forward to the pleasure of welcoming you back in the near future. Yours sincerely, Fares Mousa Front Office Manager

8/10 Good

Max, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel close to City Center and Airport
Had a pleasant 3 nights stay at the Doha Amari Hotel towards end of April 2018. Reception, Resturant and Room Service staff were excellent throughout and the Front Office provided sound advice on tours, places of interest and things to do.
Stayed 3 nights in Apr 2018
Response from Fares Mousa on May 3, 2018
Dear Max, Thank you for your time giving us your valuable feedback about your recent experience with us, we are pleased to know that you enjoyed your stay with us and we appreciate your nice comments about our team . We look forward to welcoming you again at Amari Doha. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Fares Mousa on Apr 17, 2018
Dear our valued guest, Thank you for your time giving us your valuable feedback, we appreciate your positive rating for our hotel. We look forward to welcome you again at Amari Doha. Best regards

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Fares Mousa on Mar 12, 2018
Dear Shane, Thank you for your time reviewing our hotel and services, we appreciate your positive rating and happy to know that you enjoyed your stay with us. Looking forward to welcoming you again at Amari Doha Best regards

8/10 Good

Basil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value Comfortable 4* Hotel
Currently amazing value. Comfortable beds and pillows. Smart spacious room. Booked the hotel so I could sleep a few hours between flights. Was a bit further from the airport than I hoped - during morning traffic it took about 30 mins back to the airport - about 20 mins there. It is currently in the middle of a building site so it is noisy from quite early in the morning. Served it's purpose well. I am guessing the low rates reflect that fact it might not be the perfect holiday hotel right now until the buildings construction around the site (on three sides of the building) are completed but then the rates will undoubtedly rise.
Stayed 1 night in Feb 2018
Response from Fares Mousa on Mar 7, 2018
Dear Basil, Thank you for your time giving us your valuable feedback, we are pleased to know that you thoroughly enjoyed your stay, aside from the construction which can get noisy sometimes, although we do our best to make our guests feel comfortable with us. We look forward to welcoming you again with us in the near future. Kind regards

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Great
Response from Fares Mousa on Feb 27, 2018
Dear Mohammed, Thank you for your time giving us your valuable feedback, we appreciate your positive rating and your nice comments. Looking forward to welcoming you again at Amari Doha. Best regards

8/10 Good

Dee

Liked: Cleanliness, staff & service
Overall, a pleasant experience. The hotel is walking distance to attractions. A quick taxi ride will take you to the city mall and the financial district.
Stayed 2 nights in Feb 2018

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend-Escape
Our stay was excellent. We've enjoy the hotel facilities 🙂. Very recommendable to our friends to stay at the hotel.
Response from Fares Mousa on Feb 22, 2018
Dear Melanie, Thank you for your time giving us your valuable feedback, we are happy to learn that you thoroughly enjoyed your stay with us. Looking forward to welcoming you back to Amari Doha. Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room and hotel Breakfast buffet is limited
Stayed 1 night in Feb 2018
Response from Fares Mousa on Feb 18, 2018
Dear our guest, Thank you for your time giving us your valuable feedback, your kind compliments have been passed on to my fellow Team Members. At Amari, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. Your comments about the buffet breakfast have been passed to our Food and Beverage management to look into the matter and find areas for improvement. Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future. Yours sincerely, Fares Mousa Front Office Manager

6/10 Okay

Z, New York, NY

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Construction nearby
While the hotel is very nice, the reason the price might be low is because of 24 hour construction directly next door. I requested a room change to get far from the noise, and the staff was very helpful. Just bring ear plugs. The pool water is freezing cold in this weather. The coffee shop downstairs often has the staff missing, and it takes forever to locate the staff and have them serve coffee. Besides these somewhat passable issues, the hotel is well located, about a 20 minute walk from Souq Waqif (beware, there are not many side walks along the way). The bathrooms are really nice by the way.
Stayed 1 night in Feb 2018
Response from Mahesh on Feb 16, 2018
Dear Z, Thank you for taking the time to tell us about your stay at the Amari Doha. I am disappointed to hear that your experience did not meet your expectations. At Amari, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems which you have mentioned and prevent future occurrence. I hope that you will accept our apology and allow us the opportunity to show you that the level of service you experienced during your recent stay is not indicative of the usual high standards at our hotel. Yours sincerely, Mahesh Hettiarachchi Assistant Front Office Manager

10/10 Excellent

Sarah, Little Rock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything went smoothly and the staff was incredibly helpful. There is construction going around all around the hotel, which was a bit of an inconvenience, but the hotel itself was as advertised and pristine. The room was very comfortable, and I would stay here again.
Stayed 1 night in Jan 2018
Response from Mahesh on Jan 28, 2018
Dear Sarah, Thank you very much for taking the time to give us your valuable feedback following your recent stay at the Amari Doha Hotel. It was indeed a pleasure to learn that you enjoyed your stay with us. Your kind compliments have been passed on to our team members. At Amari, special emphasis is placed on staff training and it is always rewarding when guests voice their appreciation. I am sorry to learn that you didn't feel comfortable about construction work outside the hotel. As you mentioned most of Doha areas are going through infrastructure projects for Doha metro, but we try our best to keep our guests away from any disturbance it might cause. We look forward to hosting you again at Amari Doha. Kind regards Mahesh Hettiarachchi Assistant Front Office Manager

4/10 Poor

A, Canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the money
Very bad room service Old room Never vacuume carpet Never clean air vent Hot room Old carpet
Stayed 4 nights in Dec 2017
Response from Fares Mousa on Jan 7, 2018
Dear A, Thank you for taking the time to tell us about your stay at the Amari Doha. I am disappointed to hear that your experience did not meet your expectations. At Amari, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I hope that you will accept our apology and allow us the opportunity to show you that the level of service you experienced during your recent stay is not indicative of the usual high standards at our hotel. Yours sincerely, Fares Mousa Front Office Manager

6/10 Okay

A, Canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the money
Bad room service. Never vacuume room's carpet You can see dirts on the air vents, around smoke detector, sprinklers, and ceiling corner tops.
Stayed 4 nights in Dec 2017
Response from Fares Mousa on Jan 7, 2018
Dear A, Thank you for taking the time to tell us about your stay at the Amari Doha. I am disappointed to hear that your experience did not meet your expectations. At Amari, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I hope that you will accept our apology and allow us the opportunity to show you that the level of service you experienced during your recent stay is not indicative of the usual high standards at our hotel. Yours sincerely, Fares Mousa Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Everything was good Recommend to others Only a bit of construction around But overall good
Stayed 2 nights in Nov 2017
Response from Fares Mousa on Dec 12, 2017
Dear our guest, Thank you for your time giving us your feedback. It was indeed a pleasure to learn that you enjoyed your stay with us. As you mentioned most of Doha areas are going through infrastructure projects for the metro, but we are trying our best to keep our guests away from any disturbance it might cause. Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future. Kind Regards,

6/10 Okay

Peter, Sydney (Australia)

Liked: Cleanliness, room comfort
Right in the middle of a major construction zone
Hotel is in the middle of a construction zone & it was Ramadan, so visiting Doha was probably our mistake. Add hot, windy, dusty weather & you get the idea. Walking anywhere around the hotel was a real trial, although it was relatively close to Souq Waqif & excellent Museum of Islamic Art. On arrival, our (smoking, when we asked for non-smoking) room was only provisioned for 1 person, so extra towels, etc, had to be brought. Also, we were given an information form about Ramadan, indicating an evening buffet meal was available. When we arrived at the dining room, we were told the buffet started on June 1, so had to choose from rather a limited & overpriced a la carte menu. Dining room service was also very slow. When I raised the information with reception, they realized the form did not stipulate the buffet start date & had to revise the form for other guests. Hotel facilities were OK but I had to ring to get the Jacuzzi area opened well after it was supposed to be unlocked. The shower recess in our room did not drain properly & there were a couple of room maintenance issues during our stay. At least the room was large & the bed was comfortable. Suggest avoiding this hotel until local noisy construction work is complete. Not surprised to hear the hotel was only 50% full.
Response from Fares on Jun 6, 2017
Dear Peter, Thank you for your time giving us your feedback, and we appreciate your valuable comments about our associates and hotel services. We are sorry to learn that you had some challenges during your stay. We have addressed them to the concerned departments for service improvement. We look forward to hosting you again at Amari Doha. Kind regards

6/10 Okay

Almi, Edinburgh

Liked: Room comfort
Disappointed returning Client
After a previous impressive 5 day stay last August, 2016 I purposefully made it my business to return to Amari. My recent experience was less enjoyable due to problems associated with the Hotel's new policy on their entertainment/TV subscription which now reverts to almost exclusively Arabic channels and signal was very snowy. Not a major issue for an overnight stay but another lengthy stay of 5 days it becomes irritating. Having notified both the maintenance and management on my first day of this displeasure, no solution could be found, very disappointing.
Response from Fares on May 4, 2017
Dear Mr. Almi, Thank you for your time giving us your valuable feedback. as we discussed regarding sports channels, We are unable to resolve during your last stay as it is a subscription process which will take some time as we are a corporate account and has to go through many approvals before it gets done. your concerns have been raised to the management to look into the matter and find a solution for our guests. We look forward to welcoming you again at Amari Doha Kind regards

6/10 Okay

Raymond

Liked: Staff & service
the construction site outside in front of hotel is very bothering and it is 24 hours a day and lots of noise specially in the night.
Response from Fares Mousa on May 4, 2017
Dear Raymond, Thank you for your time sharing your valuable feedback about your stay at Amari Doha, we are sorry to hear that you had uncomfortable stay due to the construction.kindly note that this will be temporary Doha now is transitioning all it's infrastructure for new metro project which will be soon to finish. Looking forward to hosting you again with us. Kind regards. Fares Mousa Front Office Manager