Ratings based on 144 Verified Reviews

3.2 out of 5
72% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Leeds UK

A quick visit

Posted May 30, 2017
Pros: A good location for a number of visitor sites; Very friendly, efficient and professional staff
Cons: I couldn't find any pamphlets/ information on local attractions that would assist unprepared visitors
Location: Souk good of an evening for eating, shopping,atmosphere and people watching. MIA and park coffee shop good for photo of skyline and at sundown
Hotel conveniently situated for the Souk Waquif, Sheiks Palace, Corniche and MIA possible to walk if you are used to the heat but a quick and inexpensive trip by taxi if not. It is currently situated in an area that is being redeveloped but can say that construction noise was minimal and certainly heard none from my room which overlooked the sites. Visit took place during Ramadan and the staff were very helpful and considerate to all faiths. A good range of food on offer for breakfast with staff very polite and eager to please. A nice pool area. A good clean room with TV, Tea and coffee making capability, mini refrigerator and effective air con.
Comment from Hotel Management
Jun 1, 2017 by mercure, Hotel Management
Dear Guest Thank you for your feedback. By next year end the area construction work will come to an end and also this area will be the prime location in Doha Down Town. Hope your next visit will be a pleasant one. Sincerely MOSES Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2017
Good place to stay with reasonable price but the nearby is under construction and crowded
Comment from Hotel Management
Mar 22, 2017 by Sebastien, Hotel Management
Dear Traveller. Thank you for the comments about the hotel and we are looking forward to welcome you back very soon. The construction around is getting better and soon to be finished. Always a pleasure to have you as our guest. Sebastien Vincent, General manager
3 out of 5
by Tony

Central location - Helpful staff

Posted Feb 3, 2017 on Hotels
I was in town for a long layover and spent 90% of my time outside of the hotel.
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
Dear Tony, Greetings from the Mercure Grand Hotel Doha. Do not hesitate to contact us to arrange your stay during your next visit to Doha and experience our various F&B outlets. We would like to thank you for the recommendations of our team Sebastien Vincent General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok, Thailand

Nice hotel close to Souq Waqif.

Posted Jan 17, 2017
Close to Souq Waqif about 10 minutes by Uber and only 10QAR for Uber fee. Very nice buffet breakfast. Polite and nice staff.
Comment from Hotel Management
Feb 5, 2017 by Sebastien, Hotel Management
Dear ING ING, thank you so much for your score and comments and we hope to reach the 5 mark during your next visit. Do not hesitate to contact us to arrange your stay. Sebastien Vincent, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2016
Pros: close to everything. Nice pool. Balcony view.
Great place to stay. Great location, nice pool. Nice room, clean service, room service, alot of things offered here.
Comment from Hotel Management
Oct 2, 2016 by General Manager , Hotel Management
Dear Customer , Thank you for your review it was a pleasure welcoming you and see you soon in Doha .
1 out of 5
by Kristian from Manchester

Terrible Service

Posted Jun 29, 2016 on Hotels
A hotel was booked for 19 nights, prepayment was taken from Hotels.com. Upon arrival from UK, employee was told nothing was booked. Staff were rude and unhelpful.Employee then was made to pay for hotel for one night stay. The next day we moved employee to Radisson for the remaining 18 night. We will never use this hotel again. No apology or help offered.
Comment from Hotel Management
Jul 10, 2016 by GM Mercure Doha, Hotel Management
Dear Customer , I would like to present our apologies one more time . Definitely we add an issue with your booking . On the arrival of your customer ( Very early in the morning) we have provided a room until we review the issue later in the day . The following day we were trying to solve it , but your employee said to us that he found a hotel near his office and he will move there .. Sorry but we did help your employee. Please receive our apologies one more time . TS GM Mercure Doha
3 out of 5
by Ali

Posted Apr 10, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by GM Mercure Doha, Hotel Management
Dear Customer , The hotel will be renovated very shortly starting by end of 2016 . The surrounding will change also very soon , after the finishing of the Metro station and the Mushaereib site . I hope that we will see you again very shortly .
3 out of 5
by Amel from Bahrain

not very pleasant due to construction

Posted Jan 14, 2016 on Hotels
A lot of construction going on around the hotel which made getting in and out of the hotel parking very difficult. The hotel was not bad for the value of money. Though the rooms had a balcony but it was not very pleasant due to the construction. The staff were kind enough to extend our stay until 3pm as our flight was at 7.30pm.
Comment from Hotel Management
Jul 2, 2016 by GM Mercure Doha, Hotel Management
Dear Customer , the hotel will start a full renovation before end of 2016 . The surrounding are a little disturbing but nothing comparable with the last 5 years . Metro Station and Mushaereib project are on the final stages and by next year the access to the hotel will be much better . Hope to see you again very shortly .
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto ON

Very nice hotel and near by Souq Wakid

Posted Nov 8, 2015
The hotel is very nice but in front of the hotel is giant massive construction, I stayed there for 2 nights every nights at 2 am some people still working and drilling, very disturbing. Hotel is very clean, staffs very nice, swimming pools the water is really cold can't swim with that water. and I got free transfer from airport to the hotel both ways was really nice. to go to city center bit far away from the hotel, but when the massive construction finish the hotel has very nice location, I will be back staying at this hotel again for sure.
Comment from Hotel Management
Nov 10, 2015 by GM , Hotel Management
Dear Customer , Thank you for that nice review , for your information ACCORHOTELS and the Owners of Mercure Doha have decided to fully renovate the hotel . Planning is under process .Soon we will informed all our regular customers about the starting of the work . Thank you one more time .
2 out of 5
by A verified traveler

Trio to doha at Mercure grand hotel doha

Posted Oct 18, 2015
Hotel in very bad location, dirty and uncomfortable Doha city very nice
Comment from Hotel Management
Oct 20, 2015 by Sincerely,Nalin , Hotel Management
It was disappointing to read that your experience did not live up to your expectations and we would like to extend our apologies for this.Yes we are surrounded by the construction site of Mushreib and the hub of the new underground metro station construction site. I am sure that in the near future.