Ratings based on 158 Verified Reviews

3.3 out of 5
69% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Pleasant hotel close to the Souq Waqif

Posted Feb 4, 2018
Pros: The Room - the equiavalent of a room at a decent 3 bedroom house.
Cons: The nightclub- facilities need upgrading asap. Room service menu- too limited more choices required Leaflets detailing things to do in the city.
Location: 5 minute walk from souq waqif...plenty of dining options there...that's it really..
When I landed in Doha, I had a bit of difficulty in locating the hotel. Anyway once I found the hotel, I was impressed. Friendly and welcoming staff but not overbearing which is important. They knew how to strike the balance between being welcome but allowing guests personal space which is how it should be. Reception was based on the 2nd floor with a highly efficient workforce who took care of every detail of mystay. They also has fresh apple and orange juice next to reception for guests. This was the perfect way to start the and end the day. they also had free toffee sweets which were an added bonus and one which I took more than my fair share of. ( sorry ). The hotel had three, yes three restaurants. they served a breakfast buffet on the ground floor which was 65 qar. Lunch and dinner were charged at 95qar each but to be honest if you chose to have the breakfast buffet, that would pretty much set you up for the whole day. Room was large and wifi connection fairly good. Room service was provided but could benefit from a revamp with more options. Wash facilities top notch but they should provide decent quantities of shower gel and shampoo instead of the tubes they provide which were extremely small. the city centre is about 5 miles away but is close to the souq waqif so dining options aplenty. Nightclub could do with a revamp so that its up to the standard of other popular places such as Fahrenheit at the horizon manor hotel. Money well spent on quality accommodation.
Comment from Hotel Management
Feb 7, 2018 by Sebastien, Hotel Management
Dear Habib, thank you so much for the detailed feedback and having takent eh time to describe various services fo the hotel, really appreciated. We will definitely work on the points mentioned and provide our guest with an even better offer int he near future. Do not hesitate to contact us to arrange your next stay with us. Sebastien Vincent, General Manager
4 out of 5
by lagudi v k

Good experience, will prefer to stay again

Posted Dec 11, 2017 on Hotels
Overall it was good. Staff are excellent and very cooperative. Being a vegetarian food was a problem in the hotel otherwise a good experience
Comment from Hotel Management
Dec 13, 2017
Dear Lagudi V K Thank You for choosing Mercure Grand Hotel Doha. We are very pleased you have classified our services as "Good" and given us an excellent rating. We appreciate your suggestion and in the future we will improve our restuarant cuisine.We hope to serve you well on your next visit. Yours Sincerely, K Perera Guest Relations Officer
5 out of 5
by Boyan

Posted Dec 3, 2017 on Hotels
Comment from Hotel Management
Dec 5, 2017
Dear Boyan Thank You for choosing Mercure Grand Hotel Doha. We are very pleased and thankful as you have given us a valuable rating. We hope to serve you well on your next visit. Yours Sincerely, K Perera Guest Relations Officer
4 out of 5
Recommended
for Everyone
by A verified traveler from london

More than Meets the Eye

Posted Nov 13, 2017
Pros: The staff above all else and the location which will be even better when the metro is finished
Cons: The rooms were perfectly good but a little small - the balconies could perhaps be furnished but overall good
Location: Souq Waqif- one of the top attractions in Doha - is a short walk A slightly longer walk will take you to the Museuem of Islamic Art and the Gulf
Staying at the Mercure was one of the reasons we enjoyed our trip to Qatar. First impressions can be misleading. The building is let's say a little dated -clearly it was the future once but has been down graded from its previous status as a Sofitel. It's right next to a major construction site - an interchange on the new metro is being built on its doorstep. But several things made us feel very fond of place 1. The staff - without exception excellent. Helpful, attentive yet never intrusive or overbearing. We were given an upgrade to a 'Privilege' room and when we quibbled with it, we were moved to a larger room of the same standard with no fuss whatsover. The restaurant service was great, the porter and concierge always welcoming and the reception staff sorted out our trip to the desert. The staff really make the place. 2 . The swimming pool - the temperature in the outdoor pool is bracing but it was never busy and open to 8pm 3. The location - just a short walk to the superb Souq Waqif with its excellent restaurants and shops, not far - i.e. Just walkable in the heat - from the MIA and the Corniche Great view of the West Bay towers from the small balcony The restaurant has a good wine selection, there is a minibar in the room but we didn't go in to the bar with our young child so can't review that When the metro is complete the location will be unbeatable -and construction noise even now is not enough to disturb sleep. Just the dawn call to prayer...recommended!
Comment from Hotel Management
Nov 14, 2017 by kp, Hotel Management
Dear Guest Thank You for your feedback. Sure this will be the prime location in Doha Down Town. Hope to see you again for a pleasant stay. Sincerely Krishan Guest relations
4 out of 5
Recommended
for Everyone
by A verified traveler from Leeds UK

A quick visit

Posted May 30, 2017
Pros: A good location for a number of visitor sites; Very friendly, efficient and professional staff
Cons: I couldn't find any pamphlets/ information on local attractions that would assist unprepared visitors
Location: Souk good of an evening for eating, shopping,atmosphere and people watching. MIA and park coffee shop good for photo of skyline and at sundown
Hotel conveniently situated for the Souk Waquif, Sheiks Palace, Corniche and MIA possible to walk if you are used to the heat but a quick and inexpensive trip by taxi if not. It is currently situated in an area that is being redeveloped but can say that construction noise was minimal and certainly heard none from my room which overlooked the sites. Visit took place during Ramadan and the staff were very helpful and considerate to all faiths. A good range of food on offer for breakfast with staff very polite and eager to please. A nice pool area. A good clean room with TV, Tea and coffee making capability, mini refrigerator and effective air con.
Comment from Hotel Management
Jun 1, 2017 by mercure, Hotel Management
Dear Guest Thank you for your feedback. By next year end the area construction work will come to an end and also this area will be the prime location in Doha Down Town. Hope your next visit will be a pleasant one. Sincerely MOSES Guest Relations
2 out of 5
by A verified traveler

guests

Posted May 26, 2017 on Wotif
Currently most guests are from the adjacent construction site.
Comment from Hotel Management
May 30, 2017 by MERCURE, Hotel Management
Dear Guest Thank you for the feedback. The surrounding construction work will come to and end by next year end and this will be the prime location in Doha Down Town. Hope your next visit will be a pleasant one. Sincerely MOSES Guest Relations
4 out of 5
by A verified traveler

Posted May 1, 2017 on Hotels
Comment from Hotel Management
May 7, 2017 by Thierry, Hotel Management
Dear Guest Thank you for the highest rating. Hope to see you again for a pleasant stay Sincerely MOSES
3 out of 5
by Bea

Posted Apr 12, 2017 on Hotels
The hotel is in the middle of a building site. Noisy, dusty and dangerous when walking out the front door. Advertised "water views" from balcony had been built out, and swimming pool was unusable because of construction beside it. Staff were wonderful.
Comment from Hotel Management
Apr 19, 2017 by Thierry, Hotel Management
Dear Guest Thank you for the Feedback. Very soon the surounding construction work will come to an end and also the hotel will be renovated by next year beginning. Hope in futrue you can have a pleasant stay. Sincwerely MOSES Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2017
Good place to stay with reasonable price but the nearby is under construction and crowded
Comment from Hotel Management
Mar 22, 2017 by Sebastien, Hotel Management
Dear Traveller. Thank you for the comments about the hotel and we are looking forward to welcome you back very soon. The construction around is getting better and soon to be finished. Always a pleasure to have you as our guest. Sebastien Vincent, General manager
3 out of 5
by Tony

Central location - Helpful staff

Posted Feb 3, 2017 on Hotels
I was in town for a long layover and spent 90% of my time outside of the hotel.
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
Dear Tony, Greetings from the Mercure Grand Hotel Doha. Do not hesitate to contact us to arrange your stay during your next visit to Doha and experience our various F&B outlets. We would like to thank you for the recommendations of our team Sebastien Vincent General Manager