Ratings based on 153 Verified Reviews

3.2 out of 5
70% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from london

More than Meets the Eye

Posted Nov 13, 2017
Pros: The staff above all else and the location which will be even better when the metro is finished
Cons: The rooms were perfectly good but a little small - the balconies could perhaps be furnished but overall good
Location: Souq Waqif- one of the top attractions in Doha - is a short walk A slightly longer walk will take you to the Museuem of Islamic Art and the Gulf
Staying at the Mercure was one of the reasons we enjoyed our trip to Qatar. First impressions can be misleading. The building is let's say a little dated -clearly it was the future once but has been down graded from its previous status as a Sofitel. It's right next to a major construction site - an interchange on the new metro is being built on its doorstep. But several things made us feel very fond of place 1. The staff - without exception excellent. Helpful, attentive yet never intrusive or overbearing. We were given an upgrade to a 'Privilege' room and when we quibbled with it, we were moved to a larger room of the same standard with no fuss whatsover. The restaurant service was great, the porter and concierge always welcoming and the reception staff sorted out our trip to the desert. The staff really make the place. 2 . The swimming pool - the temperature in the outdoor pool is bracing but it was never busy and open to 8pm 3. The location - just a short walk to the superb Souq Waqif with its excellent restaurants and shops, not far - i.e. Just walkable in the heat - from the MIA and the Corniche Great view of the West Bay towers from the small balcony The restaurant has a good wine selection, there is a minibar in the room but we didn't go in to the bar with our young child so can't review that When the metro is complete the location will be unbeatable -and construction noise even now is not enough to disturb sleep. Just the dawn call to prayer...recommended!
Comment from Hotel Management
Nov 14, 2017 by kp, Hotel Management
Dear Guest Thank You for your feedback. Sure this will be the prime location in Doha Down Town. Hope to see you again for a pleasant stay. Sincerely Krishan Guest relations
4 out of 5
Recommended
for Everyone
by A verified traveler from Leeds UK

A quick visit

Posted May 30, 2017
Pros: A good location for a number of visitor sites; Very friendly, efficient and professional staff
Cons: I couldn't find any pamphlets/ information on local attractions that would assist unprepared visitors
Location: Souk good of an evening for eating, shopping,atmosphere and people watching. MIA and park coffee shop good for photo of skyline and at sundown
Hotel conveniently situated for the Souk Waquif, Sheiks Palace, Corniche and MIA possible to walk if you are used to the heat but a quick and inexpensive trip by taxi if not. It is currently situated in an area that is being redeveloped but can say that construction noise was minimal and certainly heard none from my room which overlooked the sites. Visit took place during Ramadan and the staff were very helpful and considerate to all faiths. A good range of food on offer for breakfast with staff very polite and eager to please. A nice pool area. A good clean room with TV, Tea and coffee making capability, mini refrigerator and effective air con.
Comment from Hotel Management
Jun 1, 2017 by mercure, Hotel Management
Dear Guest Thank you for your feedback. By next year end the area construction work will come to an end and also this area will be the prime location in Doha Down Town. Hope your next visit will be a pleasant one. Sincerely MOSES Guest Relations
2 out of 5
by A verified traveler

guests

Posted May 26, 2017 on Wotif
Currently most guests are from the adjacent construction site.
Comment from Hotel Management
May 30, 2017 by MERCURE, Hotel Management
Dear Guest Thank you for the feedback. The surrounding construction work will come to and end by next year end and this will be the prime location in Doha Down Town. Hope your next visit will be a pleasant one. Sincerely MOSES Guest Relations
4 out of 5
by A verified traveler

Posted May 1, 2017 on Hotels
Comment from Hotel Management
May 7, 2017 by Thierry, Hotel Management
Dear Guest Thank you for the highest rating. Hope to see you again for a pleasant stay Sincerely MOSES
3 out of 5
by Bea

Posted Apr 12, 2017 on Hotels
The hotel is in the middle of a building site. Noisy, dusty and dangerous when walking out the front door. Advertised "water views" from balcony had been built out, and swimming pool was unusable because of construction beside it. Staff were wonderful.
Comment from Hotel Management
Apr 19, 2017 by Thierry, Hotel Management
Dear Guest Thank you for the Feedback. Very soon the surounding construction work will come to an end and also the hotel will be renovated by next year beginning. Hope in futrue you can have a pleasant stay. Sincwerely MOSES Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 20, 2017
Good place to stay with reasonable price but the nearby is under construction and crowded
Comment from Hotel Management
Mar 22, 2017 by Sebastien, Hotel Management
Dear Traveller. Thank you for the comments about the hotel and we are looking forward to welcome you back very soon. The construction around is getting better and soon to be finished. Always a pleasure to have you as our guest. Sebastien Vincent, General manager
3 out of 5
by Tony

Central location - Helpful staff

Posted Feb 3, 2017 on Hotels
I was in town for a long layover and spent 90% of my time outside of the hotel.
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
Dear Tony, Greetings from the Mercure Grand Hotel Doha. Do not hesitate to contact us to arrange your stay during your next visit to Doha and experience our various F&B outlets. We would like to thank you for the recommendations of our team Sebastien Vincent General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Bangkok, Thailand

Nice hotel close to Souq Waqif.

Posted Jan 17, 2017
Close to Souq Waqif about 10 minutes by Uber and only 10QAR for Uber fee. Very nice buffet breakfast. Polite and nice staff.
Comment from Hotel Management
Feb 5, 2017 by Sebastien, Hotel Management
Dear ING ING, thank you so much for your score and comments and we hope to reach the 5 mark during your next visit. Do not hesitate to contact us to arrange your stay. Sebastien Vincent, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2016
Pros: close to everything. Nice pool. Balcony view.
Great place to stay. Great location, nice pool. Nice room, clean service, room service, alot of things offered here.
Comment from Hotel Management
Oct 2, 2016 by General Manager , Hotel Management
Dear Customer , Thank you for your review it was a pleasure welcoming you and see you soon in Doha .
1 out of 5
by Kristian from Manchester

Terrible Service

Posted Jun 29, 2016 on Hotels
A hotel was booked for 19 nights, prepayment was taken from Hotels.com. Upon arrival from UK, employee was told nothing was booked. Staff were rude and unhelpful.Employee then was made to pay for hotel for one night stay. The next day we moved employee to Radisson for the remaining 18 night. We will never use this hotel again. No apology or help offered.
Comment from Hotel Management
Jul 10, 2016 by GM Mercure Doha, Hotel Management
Dear Customer , I would like to present our apologies one more time . Definitely we add an issue with your booking . On the arrival of your customer ( Very early in the morning) we have provided a room until we review the issue later in the day . The following day we were trying to solve it , but your employee said to us that he found a hotel near his office and he will move there .. Sorry but we did help your employee. Please receive our apologies one more time . TS GM Mercure Doha