Dolni Mala Upa Vacations from $939

I usually dont write such a negative review but I paid good money during Jan for this room. The property definitely is ideally located but we as a couple found that the room inspite having a smart TV and led mirror, the furniture, the bed, and the room was old with no frames or pictures with just plain walls. It was musty, a fridge that was not cooling; We did not even see a phone to call reception. it was just old run down furniture with damaged door handles and it looked so blant, we even reporter to the manager but he said he will look into tomorrow which never happened. In the middle of the night, I had to even to get rid of those crawly bugs that comes when old clothes are piled up. To add to it, there was drilling on the walls which was not great for a good days rest. For what hotel shows, the room was just plain white walls with bulky wooden furniture all cramped together. Not a great experience for the price they charge, The room was nothing like the beautiful historical hotel you walk into outside. The house keeping staff are very sweet and breakfast was lovely too.

The location was the best part of the stay (apart from the breakfast); right in the heart of Old Town and walking distance to everything. Our Uber had to drop us off a very short distance away necessitating us to lug our luggage for 40 secs or so. Not a big deal! Removed 1 star because of a check-in snafu. The room given had 2 single beds (for a couple) because the hotel was fully booked and despite we making the reservations 3 months in advance. The room felt like a converted attic with the beds perpendicular to each other. There wasn't enough space to join them or bring them together. The shower was whole another issue with the showerhead so low that anyone above 5ft7in wouldn't be able to use it properly. We stayed for 2 nights but kept feeling the hotel stiffed us on the room with no compensation / the day manager not even bothering to come and talk to us. The breakfast spread was good and sitting in the room facing the Astronomical Clock Tower was a treat in itself. Would have rated this 7/5 given the history of the building, amenities, location if not for the room issue. Expedia Support was on point and worked with me quickly but they also couldn't do anything.

Highly recommend this place. This is a nice hotel with friendly staff. We received a free welcome glass of champagne which was refreshing.

Excellent hotel. Centrally located and a hop and a skip away from the old town square

Amazing Hotel with a amazing Service