Pretty good value
Posted Jun 13, 2016 on Hotels
This hotel was ok. I would call it a good value for the money. Based on our stay, what I would surmise is that it had been an old hotel that was redone. So they made the lobby and restaurant really nice, but the hallways were still really old and outdated looking. The room itself was ok...I would call it nice enough (again, keeping in mind it is very inexpensive).
The restaurant was ok. For breakfast, all I had was scrambled eggs, and it was like scrambled egg soup. Not good. Hubby liked what he had, though.
The front desk was SLOW. I had to go to the front desk 2 or 3 times, and each time I had to wait 10 minutes to be helped.
Location was great overall. Very near the cute little city square. The parking garage is kind of a nightmare, though.
Overall, I would call this a good value for the money.
Comment from Hotel Management
Jul 11, 2016 by falke, Hotel Management
Thank you for taking the time to tell us about your experience at the Hotel Mercure Wroclaw Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
General Manager Mercure