Ratings based on 170 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Canada.

Excellent location in Old Town

Posted Dec 26, 2016
Pros: Location, Staff, Room Amenities, Modern Features.
Cons: Nothing, all good.
Location: Location within 1 block of Market Square and within walking distance to nearby points of interest. Piasek Island and Ostrow Tumski about 1 km/mile.
Excellent overall! Hotel staff were excellent, located in the heart of Old Town within easy walking distance to many shops and restaurants. Rooms were very clean and modern as hotel only a few years old. The beds were among the most comfortable. Quiet peaceful stay, hotel may appeal to anyone, particularly business travellers. I would definitely stay there again when I go back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Newcastle, UK

Great hotel in a superb location

Posted Dec 20, 2016
Pros: Location, Room, Staff, Service
Cons: Keeping on top of small marks to interior furnishings
Location: Superb location, very close to the centre, near bars shops and restaurants.
Hotel is in an excellent location and the check-in staff were both friendly and helpful. Room had the usual required amenities, but did have a few small scruffs and scrapes to the interior, nothing concerning and mostly ignored, did not notice them thereafter. Bed was extremely comfortable, and hotel facilities were great. The hotel restaurant was fine and the bar was pricey but nice, with very friendly staff in both. Only concerning issue was that I booked a taxi for 4PM and they rang my room at 4am to tell me my taxi had arrived, which I was assume was a mix-up with understanding at reception, I brushed it off as mistakes do happen. Overall a superb hotel with friendly and welcoming staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from I.of. W

Good hotel

Posted Dec 17, 2016
Pros: Very central. Clean. expensive breakfast but good choice of items
Cons: Shower unit over bath too close to end of bath. Not enough power? Bath unusable due to wide shower screen took 10 mins to get one inch depth of water
Location: Great location. Just a few yards from main square Best Christmas market we have seen
Very nice weekend break. Weather very cold at times
3 out of 5
by A verified traveler from glasgow

Best thing about hotel is it's position

Posted Dec 6, 2016
Pros: It's position was ideal for the market square and Xmas market
Cons: Restaurant service and reception. Daily top up of coffee/tea supplies
Location: Location is fine. Not a great deal to do apart from market so four days seemed a day too long - may feel differently in summer.
Insufficient staff manning reception - requests for tea bags/milk for room made via concierge noted by him but 3 days later still not fulfilled. Breakfast poor value and poor service except for lady who made eggs. Despite going over an hour prior to end of breakfast service and told to just find a seat, serve ourselves from the buffet and someone would take our tea and coffee order it took 30mins to get someone to take a coffe request and say make your own tea ( several types available but no plain english breakfast tea ). Several platters with only a few dregs left to choose from not topped up and clearing away began 20 mins before breakfast end time ( as was our table and reset for next service despite us still being there and one of us not finished ( since had only had ten minutes from coffee order was taken). Not a nice breakfast or experience and certainly poor value. Had other breakfasts outwith hotel and much nicer as well as much better value. We had two rooms and one had toiletries and water replenished and one didn't but we were able to share from the room which was replenished to that which wasn't. Strangely enough the non replenished room got 2 teabags on the 3rd day whilst the other got 2 milk pots.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

5 star hotel at a bargain price

Posted Nov 30, 2016
What do you expect from a 5 star hotel? Ideal location, a tasteful, quiet room, helpful staff, excellent breakfast -- and a 5 star price. You can get everything but the last one at this Sofitel if your stay includes a weekend, when the prices go down. Highly recommended.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Perfect Hotel

Posted Oct 25, 2016
Great location with a walking distance to all major attractions
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 22, 2016
Pros: Location
Location: Lots of restaurants and attractions nearby
Very helpful staff; great amenities, at the centre of Wroclaw activities
Comment from Hotel Management
Sep 24, 2016 by Sofitel Wroclaw Old Town, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Wroclaw Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislas Yzambart Guest Relation Agent Sofitel Wroclaw Old Town
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgia (USA)

Great location.

Posted Sep 17, 2016
This was my second stay at this property and it was excellent as before. The breakfast was great and the room and perfect. The staff at the front desk was EXTREMELY helpful and nice.
Comment from Hotel Management
Sep 24, 2016 by Sofitel Wroclaw Old Town, Hotel Management
Dear Steve, We very much appreciate your comments regarding your stay at the Sofitel Wroclaw Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislas Yzambart Guest Relation Agent Sofitel Wroclaw Old Town
4 out of 5
Recommended
for Everyone
by A verified traveler from Academic

Sofitel, a hotel to consider in Wroclaw

Posted Sep 5, 2016
Conveniently located just off the main square and opposite a fantastic church, it can be the base of an excellent tourist time in Wroclaw. The staff are friendly and the rooms comfortable and clean. The carpet is a bit dated however acceptable. I would recommend it to the business traveller and tourist traveller alike. Convenient location and comfortable rooms with friendly, eager to hep staff, make it a good choice
Comment from Hotel Management
Sep 24, 2016 by Sofitel Wroclaw Old Town, Hotel Management
Dear Steve, We very much appreciate your comments regarding your stay at the Sofitel Wroclaw Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislas Yzambart Guest Relation Agent Sofitel Wroclaw Old Town
5 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow

Excellent hotel

Posted May 14, 2016
I stayed for 4 nights in Wrocław. This hotel has very good location just up to 3 minutes walk to the market square. Room was spacious with big comfortable bed. Wrocław i s a such beautiful city and has very good atmosphere and what is most important for me it is not busy because of tourists.
Comment from Hotel Management
Aug 26, 2016 by Sofitel Wroclaw Old Town, Hotel Management
Dear Marcin, We very much appreciate your comments regarding your stay at the Sofitel Wroclaw Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanislas Yzambart Guest Relation Agent Sofitel Wroclaw Old Town