Exterior

Reviews of Holiday Inn Express Hotel & Suites Donegal, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Donegal, an IHG Hotel
3695 Route 31 East, Pa Turnpike Exit 91, Stahlstown, PA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 684 out of 1002 reviews" "
Rating 8 - Good. 235 out of 1002 reviews" "
Rating 6 - Okay. 54 out of 1002 reviews" "
Rating 4 - Poor. 16 out of 1002 reviews" "
Rating 2 - Terrible. 13 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Karina, Pittsburgh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the easy access to everything around us from food to entertainment. Easy walk to the coliseum if you’re in the city for a show. La Bamba restaurant - 5 minute walk is a MUST.
Stayed 1 night in Feb 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
A good value
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 29, 2024
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay! We hope you will come back again!

10/10 Excellent

Jose

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 29, 2024
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay! We hope you will come back again!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our one night stay over a ski mini vacation. Staff were friendly and helpful. Hotel was close to two ski resorts. My two grandsons loved the pool and hot tub. We plan to return next ski season.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 27, 2024
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay! We hope you will come back again!

6/10 Okay

Michael Aaron, Falls Church

Traveled with partner
Room clean, staff polite, breakfast good but the employees were not cleaning off tables at breakfast- the patrons were. They need to clean the tables and chairs. Also gym was small and tv remotes don’t work. Also they need to clean all the dirt and dust under the treadmill. When you lay on the mat, you see it and breathe it.
Stayed 2 nights in Feb 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel that really has some character and really nice staff. You can find cheaper in the area, but if you can spare a little extra I think this hotel is worth it. The only reason I didn't give it five stars is very limited healthy choice for breakfast (adding yogurt and some fruit would fix this) and the hot tub is more like a luke warm tub. I actually got cold sitting in it.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 27, 2024
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay! We hope you will come back again!

10/10 Excellent

Baylon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience of entry from each side of the road.
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 2, 2024
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay! We hope you will come back again!

10/10 Excellent

Georgett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 17, 2024
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay! We hope you will come back again!

6/10 Okay

Lope

Stayed 1 night in Jan 2024

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Local dining had great food and service. The kids had a blast in the pool and hot tub and the continental breakfast was so good.
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Feb 4, 2024
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay! We hope you will come back again!

2/10 Terrible

Ayse

Disliked: Staff & service
I booked a 3-day stay at this property via Expedia. Little that I knew, my daughter would get covid and we would be unable to go. I contacted the hotel 3 days prior to my stay (via messaging platform of Expedia) to see if dates can be changed given this; no response for 2 days. I then contacted the hotel directly and got bounced back to Expedia via an unfriendly front office person at the property who told me that she just got back, saw my message(after 2 days), there is nothing they can do, and I should take it up with Expedia. Expedia also made several attempts to discuss/resolve the issue, but they went unanswered until the last minute (check-in day). After 3 days of initial contact, I was told that the hotel refused to make any changes. I was surprised by this kind of (lack of) response/service and was disappointed by the attitude and lack of flexibility, given the positive ratings.. yes it was a non-refundable rate and I had all the intentions/desire to be there, but just couldn't due to sickness. Allowing a customer to move dates by 2 weeks would have resulted in a positive customer experience, but this property does not seem to care about that. Will exclude Holiday Inn Express as a brand name from my future bookings, going forward.
Stayed 3 nights in Jan 2024

8/10 Good

Laurie

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk on Feb 4, 2024
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay! We hope you will come back again!

10/10 Excellent

Fanny

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was going to Seven Springs ski resort for a weekend trip and this hotel was a great place to stay. It was about 15 minutes from the ski resort and there was a ski rental place 2 minutes away that had cheaper rentals than the resort. Super convenient hotel! My only issue was that the hotel’s quiet hours start at 11 PM. My friends and I were playing music from our bedroom at 10 PM and the volume was a bit high. We received a phone call from the receptionist saying that we got a complaint for being too loud and to lower down the volume. It was my understanding that we were well within the range where we did not have to be as quiet. I apologized and said that we would lower down the volume. Not even one minute later we received another phone call stating that we need to lower the music volume and if we got another complaint, then they would have to kick us out. I thought that was extreme given that we had just received our first warning a few moments ago. We turned off the music completely. Not too satisfied with that experience especially since quiet hours did not start until 11 PM. I completely understand if the music is too loud and to lower the volume but to also threaten expulsion is a little extreme.
Stayed 1 night in Jan 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Close to ski resorts. Luxary accom8dation at a reasonable price.
Stayed 3 nights in Jan 2024
Response from Front Desk on Jan 21, 2024
Thank you so much for your kind words! We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us, including our accommodations! We hope you will come back again!

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 21, 2024
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us, including our accommodations! We hope you will come back again!

10/10 Excellent

Diah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 21, 2024
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us, including our accommodations! We hope you will come back again!

10/10 Excellent

Jean marc

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 15, 2024
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us. We hope you will come back again!

2/10 Terrible

Jorge

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

bahareh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 12, 2024
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us. We hope you will come back again!

10/10 Excellent

miriam

Traveled with family
Stayed 2 nights in Jan 2024
Response from Front Desk on Jan 12, 2024
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us. We hope you will come back again!

10/10 Excellent

Gretchen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 8, 2024
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us. We hope you will come back again!

10/10 Excellent

Barry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 1, 2024
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us. We hope you will come back again!

10/10 Excellent

Renee

Stayed 3 nights in Dec 2023
Response from Front Desk on Dec 26, 2023
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us. We are so happy to know you found our front desk staff helpful and accommodating! We hope you will come back again!

10/10 Excellent

Nina

Stayed 2 nights in Dec 2023
Response from Front Desk on Jan 1, 2024
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us. We hope you will come back again!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were wonderful!
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 8, 2023
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us. We are so happy to know you found our front desk staff helpful and accommodating! We hope you will come back again!

10/10 Excellent

Lori

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 22, 2023
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us. We hope you will come back again!

10/10 Excellent

Keith

Traveled with partner
Nice decor comfortable room
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 13, 2023
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us. We hope you will come back again!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 22, 2023
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us. We hope you will come back again!

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Allowed early room and the decorations were fabulous.
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 13, 2023
Thank you so much for the kind words. We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us. We hope you will come back again!

10/10 Excellent

Harold

Stayed 1 night in Oct 2023
Response from Front Desk on Nov 25, 2023
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us. We hope you will come back again!

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was wonderful. The hotel was spotless. Every part of it was so clean and decorated beautifully. The breakfast room was very clean and a great breakfast. Our room was very spacious and very clean!
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 7, 2023
Thank you so much for the kind words. We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us. We hope you will come back again!

6/10 Okay

Jessica

Traveled with partner
Liked: Amenities, property conditions & facilities
We picked this hotel for the option of a pool/hot tub. Hotel has been beautifully renovated, very clean and offers a wonderful breakfast. Unfortunately the hot tub was not hot during our stay, so we did not get to enjoy it. Beware of adjoining rooms… there is no threshold on the bottom and you hear everything the other room does.
Stayed 1 night in Oct 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the hotel! Great breakfast, clean room, comfortable bed and perfect location off freeway! Second time back there-didn’t disappoint at all! Highly recommended and great staff! 😊
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 24, 2023
Thank you so much for the kind words. We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us. We hope you will come back again!

8/10 Good

Lianghu, Hudso

Liked: Cleanliness, staff & service, property conditions & facilities
The thermostat seems not working.
Stayed 1 night in Oct 2023

10/10 Excellent

Francis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of two rooms the clock kept clicking and the toilet would not stop running, room 111.
Stayed 1 night in Oct 2023

10/10 Excellent

Shelbi

Stayed 1 night in Sep 2023
Response from Front Desk on Nov 22, 2023
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us. We hope you will come back again!

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very comfortable room. Exceptional breakfast & staff. convenient location to visit Frank Lloyd Wright houses in area.
Stayed 1 night in Sep 2023
Response from Front Desk on Oct 4, 2023
Thank you so much for the kind words. We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us. We hope you will come back again!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay - very clean, very fresh
Great hotel. You can tell it's non-smoking and no pets.
Stayed 1 night in Sep 2023
Response from Front Desk on Oct 4, 2023
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us. We hope you will come back again!

8/10 Good

Joan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Front Desk on Sep 27, 2023
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us. We hope you will come back again!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed stay
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 20, 2023
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us. We hope you will come back again!

10/10 Excellent

Laurette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service, delicious breakfast.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 18, 2023
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us. We hope you will come back again!

10/10 Excellent

carol

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was set up perfectly to meet our needs. Definitely would stay here again
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 16, 2023
Thank you so much for the kind words. We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us. We hope you will come back again!

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best Holiday Inn Hotels. They are not all the same and this property is top notch.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 12, 2023
Thank you so much for the kind words. We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us. We hope you will come back again!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
NC
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 18, 2023
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us. We hope you will come back again!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 18, 2023
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us. We hope you will come back again!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 20, 2023
We appreciate you taking the time to leave us a review. We hope you will come back again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 18, 2023
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us. We hope you will come back again!

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor was original is what i like.
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 18, 2023
We appreciate you taking the time to leave us a review. We are happy to know that we met your expectations and that you enjoyed your stay with us. We hope you will come back again!

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front Desk on Sep 20, 2023
We appreciate you taking the time to leave us a review. We hope you will come back again!