View from property

Reviews of Paragon Saigon Hotel

4 out of 5
Paragon Saigon Hotel
22-24 Thi Sach Street, Ben Nghe Ward, District 1, Ho Chi Minh City

Reviews

7.8

Good

Rating 10 - Excellent. 151 out of 561 reviews" "
Rating 8 - Good. 252 out of 561 reviews" "
Rating 6 - Okay. 112 out of 561 reviews" "
Rating 4 - Poor. 29 out of 561 reviews" "
Rating 2 - Terrible. 17 out of 561 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Maria Victoria Sazon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome. Highly recommended
Stayed 4 nights in Jan 2024

8/10 Good

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms functional but on the smallish side (family room). Breakfast menu and quality is standard and a bit rushed as it closes early (9:30 am). Restaurants in the area are mostly Japanese and Korean cuisine. Location is good and within walking distance of places of interest, including nightlife which is quite vibrant.
Stayed 3 nights in Jan 2024

10/10 Excellent

Kelly

Stayed 3 nights in Oct 2023

8/10 Good

Plummer George Claude

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location and staff. Beds are quite hard
Stayed 5 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice place, walking distance to Japanese street.
Stayed 2 nights in Oct 2023

10/10 Excellent

DARIO

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast buffet was fantastic. Friendly and helpfull staff Walking distance to shopping
Stayed 6 nights in Sep 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Sep 2023

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service
The property is centrally located and convenient to access restaurants and sites, staff is friendly and helpfull, the breakfast buffet offers a good selection catering for all tastes, the swimming pool is small with very limited lounge space, the rooms are basic, windows facing walls opposite
Stayed 3 nights in Aug 2023

2/10 Terrible

Nancy

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Rock hard beds
The common areas were fine. However, the rooms were just depressing. It was very hot in the room. The toilet seat was broken and the beds were rock hard. You get what you pay for here.
Stayed 1 night in Aug 2023

10/10 Excellent

KWOK LEONG TIMOTHY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and communicate well in English.
Stayed 3 nights in Jun 2023
Response from Paragon Saigon Hotel on Jul 27, 2023
Thank you for having taken the time to share your great experience with us. We are very glad to hear that our services met your expectations. Your good reviews always give our colleagues the pleasure to provide our guests with great service in a comfortable atmosphere. We will pass on your kind words to our team and we hope to welcome you back to our hotel in the future when you visit Saigon. Yours sincerely, Paragon Saigon Hotel team

10/10 Excellent

Paul

Stayed 2 nights in May 2023
Response from Paragon Saigon Hotel on Jul 27, 2023
Thank you for having taken the time to share your great experience with us. We are very glad to hear that our services met your expectations. Your good reviews always give our colleagues the pleasure to provide our guests with great service in a comfortable atmosphere. We will pass on your kind words to our team and we hope to welcome you back to our hotel in the future when you visit Saigon. Yours sincerely, Paragon Saigon Hotel team

10/10 Excellent

Paul Lum

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed with 2 kids and 2 adults. The room design/size was perfect. central location to walk around town and explore HCM. I loved the greenery. Breakfast buffet was also good for kids and the pool (while small) was well maintained and safe on the 12th floor.
Stayed 3 nights in Mar 2023
Response from Paragon Saigon Hotel on Jul 27, 2023
Xin ChàoIt's a nice day for Paragon Saigon hotel to receive your lovely review. We are sure that you have a safe & sound come-back lovely house.we would like to thank you for sharing your experience. I am so glad to hear that our services meet your expectation, and your comment regarding our location, room & breakfast, it is surely our endeavor to ensure each guest have a memorable with us. Your good reviews always give our colleagues pleasure to provide our guests great service in a comfortable atmosphere and we are glad you have taken the time to post your feedback. I will pass on your kind words to our staff and I hope to personally welcome you back to our hotel in the future when you visit Saigon.Yours sincerely,Guest Relation TeamParagon Saigon Hotel

10/10 Excellent

Sanjay

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, both place and people! Room is a bit small to get around. But manageable. Great dining options near by. Walking distance from waterfront!👏
Stayed 1 night in Mar 2023
Response from Paragon Saigon Hotel on Jul 27, 2023
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations at Paragon Saigon Hotel. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely

10/10 Excellent

Rason

Business traveler
Liked: Cleanliness, property conditions & facilities
Clean

8/10 Good

Linda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family with 2kids we booked to stay there as it’s near all the shopping centre and convenient. Didn’t realised but it’s Japanese town and lots of bars & massages shops around. Don’t think it’s a good area for family. The hotel and staff is great and very helpful.
Response from Paragon Saigon Hotel on Jan 16, 2023
Warmest greetings to Paragon Saigon Hotel!Thank you for choosing Paragon Saigon Hotel as your preferred accommodation and spending time to share your experience with us. It is indeed our great pleasure to receive a great review from you. Definitely, we will make more efforts thanks to your valuable comments as strong motivation in order to bring our guests all best offers in the future.Once again, highly appreciate your sincere feedback and continually expect to serve you in coming time.Yours sincerely,Reservation teamParagon Saigon Hotel

6/10 Okay

Bac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Breakfast is ok.
Stayed 2 nights in Dec 2022
Response from Paragon Saigon Hotel on Jan 16, 2023
Xin Chao from Paragon Saigon Hotel! It is our pleasure to serve you during your staying at our Hotel and thank you for taking time to give us your feedback. We look forward to welcoming you back at the Paragon Saigon Hotel. Yours sincerely, Paragon Saigon Hotel Team.

6/10 Okay

Anthony

Disliked: Amenities
Looks good outside of hotel and lobby,, rooms are small and old ,, don’t let the picture cheat it you , in Vietnam have to look at hotel Tito decide it, don’t trust the picture,,
Stayed 2 nights in Nov 2022
Response from Paragon Saigon Hotel on Nov 23, 2022
Good morning Sunny Saigon!Thank you so much for choosing Paragon Saigon hotel to become a part of your great journey and for taking the time to share your experience during your stay with us. We hope you have safely arrived back home in your beautiful house.We would like to thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with every stay. I greatly appreciate your comments about the construction that we will do strongly with them to keep quiet in the rest time. Besides that, we would like to send you apologizing for the bad moment when the next construction affects you. your sympathies help us to feel happy and grateful when we were served you.Yours sincerely, Guest Relations teamParagon Saigon Hotel

10/10 Excellent

AN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a quiet street. The front desk staffs are very friendly and speak perfect English. The room designs nice. The breakfast has various options. Highly recommend!
Stayed 2 nights in Oct 2022
Response from Paragon Saigon Hotel on Nov 23, 2022
Warmest greetings to Paragon Saigon Hotel!Thank you for choosing Paragon Saigon Hotel as your preferred accommodation and spending time to share your experience with us. It is indeed our great pleasure to receive a great review from you. Definitely, we will make more efforts thanks to your valuable comments as strong motivation in order to bring our guests all best offers in the future.Once again, highly appreciate your sincere feedback and continually expect to serve you in coming time.Yours sincerely,Reservation teamParagon Saigon Hotel

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife and I really enjoyed our stay at the Paragon. It has been updated very nicely and our room was very comfortable. The A/C worked great and the bed was firm and good. (The King bed is two twins put together.). The staff was great! They helped with everything. And we’re super friendly! The daily breakfast was very good with many options and an omelette station as when as a hot soup/noodle station. The location is good and is walking distance to Opera Hall, Post Office, Grand Market, Zoo, River, and more. If we come back to HCM, we will book the Paragon again!
Stayed 3 nights in Oct 2022
Response from Paragon Saigon Hotel on Nov 8, 2022
Dear David MerwinXin ChàoIt's a nice day for Paragon Saigon hotel to receive your lovely review. We are sure that you have a safe & sound come-back lovely house.we would like to thank you for sharing your experience. I am so glad to hear that our services meet your expectation, and your comment regarding our location, room & breakfast, it is surely our endeavor to ensure each guest have a memorable with us. Your good reviews always give our colleagues pleasure to provide our guests great service in a comfortable atmosphere and we are glad you have taken the time to post your feedback. I will pass on your kind words to our staff and I hope to personally welcome you back to our hotel in the future when you visit Saigon.Yours sincerely,Guest Relation TeamParagon Saigon Hotel

10/10 Excellent

AN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located at the walkable location which is convenient for shopping and dining. The room is clean, quite, and comfy. The front desk staffs speak perfect English. Highly recommend!
Stayed 2 nights in Oct 2022
Response from Paragon Saigon Hotel on Nov 8, 2022
Dear Jiyang Sun,Warmest greetings to Paragon Saigon Hotel!Thank you for choosing Paragon Saigon Hotel as your preferred accommodation and spending time to share your experience with us. It is indeed our great pleasure to receive a great review from you. Definitely, we will make more efforts thanks to your valuable comments as strong motivation in order to bring our guests all best offers in the future.Once again, highly appreciate your sincere feedback and continually expect to serve you in coming time.Yours sincerely,Reservation teamParagon Saigon Hotel

10/10 Excellent

AN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is convenient, the room is clean and quite, the service is excellent! Front desk staffs speak English well.
Stayed 3 nights in Oct 2022
Response from Paragon Saigon Hotel on Nov 8, 2022
Xin Chao from Paragon Saigon Hotel!It is delighted to receive your great comments by giving us the highest grade. We are very pleased to know that you were satisfied with your stay. Thank you for your support to Paragon Saigon Hotel and we look forward to welcoming you back in the near future.Your sincerely, Paragon Saigon Hotel Team.

4/10 Poor

Dong Jun

Business traveler
Disliked: Cleanliness, property conditions & facilities
Not worthy to stay
I stayed 7 nights and few days rusty water came out during the shower ..... and WIFI is weak... and room is not clean ...
Stayed 7 nights in Oct 2022
Response from Paragon Saigon Hotel on Nov 8, 2022
Good morning from Paragon Saigon Hotel!Thank you so much for choosing our hotel to become a part of your great journey and for taking the time to share your experience during your stay with us. We hope you have safely arrived back in your beautiful home.We would like to thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve our standards every stay. Kindly be assured that your experience has been raised to relevant departments for immediate inspection. Besides that, we would like to apologize for the inconvenience caused. We hope that we can convince you to change your mind about another visit to our property. Yours sincerely, Reservation teamParagon Saigon Hotel

10/10 Excellent

Rajiv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2022
Response from Paragon Saigon Hotel on Sep 27, 2022
Dear Rajiv,Good morning from Paragon Saigon Hotel!My Team joins me in thanking you very much for staying at our Hotel, it is highly appreciated. We are so glad to hear that our services meet your expectations, and your comment concerning our location, room & breakfast, it is surely our endeavor to ensure each guest have a memorable stay with us. Your good reviews always give our colleagues the pleasure to provide our guests great service in a comfortable atmosphere and we are glad you have taken the time to post your feedback. I will pass on your kind words to our staff and I hope to welcome you back to our hotel in the future when you visit Saigon.Yours sincerely,Reservation teamParagon Saigon Hotel

10/10 Excellent

Adora Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from Paragon Saigon Hotel on Sep 27, 2022
Dear Adora MarieWarmest greetings to Paragon Saigon Hotel!Thank you for choosing Paragon Saigon Hotel as your preferred accommodation and spending time to share your experience with us. It is indeed our great pleasure to receive a great review from you. Definitely, we will make more efforts thanks to your valuable comments as strong motivation in order to bring our guests all best offers in the future.Once again, highly appreciate your sincere feedback and continually expect to serve you in coming time.Yours sincerely,Reservation teamParagon Saigon Hotel

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I really liked this hotel, friendly staff, they welcome me with passion fruit drink.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really nice hotel for a 4*. Much better than a 5* we had stayed in previously in Bangkok. Room seemed recently refurbished and the one morning we did have breakfast we were impressed with the quality and variety on offer. The location is ideal if you want to be within walking distance to the main attractions of HCMC but away from the noisy nightlife area (this is still within walking distance). Considering it’s a rooftop pool in the city it was still pleasant and well maintained. Could do with some more loungers but there isn’t much space. Would highly recommend staying here and we would return if ever staying in HCMC again. A bonus was some chocolates delivered to our room every day which were greatly received!
Stayed 7 nights in Feb 2020

2/10 Terrible

Mohamed

Disliked: Cleanliness, property conditions & facilities, room comfort
There were bed bugs and I got bitten up
Stayed 1 night in Jan 2020
Response from Paragon Saigon Hotel on Feb 27, 2020
Dear Mr Mohamed, Xin Chào from Paragon Saigon Hotel! Thank you for your feedback that we will address the matter with our head of housekeeping. We do apologize for any inconvenience may caused. We hope to have another chance to welcome you back in the future. Thank you for your support. Yours sincerely, Paragon Saigon Hotel Team.

4/10 Poor

Neil

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Nov 2019
Response from Paragon Saigon Hotel on Nov 19, 2019
Dear Valued Guest, Xin Chào from Paragon Saigon Hotel! Thank you for choosing to stay at Paragon Saigon Hotel and for rating us a perfect score on Expedia. It was a great pleasure to receive your rating. We are delighted to know that you have enjoyed your stay with us. Once again, thank you for your support to Paragon Saigon Hotel. We really look forward to welcoming you back in the near future. Your sincerely, Paragon Saigon Hotel Team.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Paragon Saigon Hotel on Nov 18, 2019
Dear valued guest, Xin Chao from Paragon Saigon Hotel! Thank you for taking your valuable time to write review about Paragon Saigon hotel! We do hope your recent stay with us was enjoyable and comfortable. We are looking forward to welcome you back in near future. Sincerely, Paragon Saigon Hotel Team.

6/10 Okay

maarten

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019
Response from Paragon Saigon Hotel on Oct 29, 2019
Dear Mr. Maarten, Xin Chao from Paragon Saigon Hotel! Thank you for your feedback which will help us to improve our services. It is our pleasure to serve you during your staying. We look forward to welcome you back at the Paragon Saigon Hotel. Yours sincerely, Paragon Saigon Hotel team

4/10 Poor

RLH

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Not worth a stay
Stayed 2 nights in Oct 2019
Response from Paragon Saigon Hotel on Oct 21, 2019
Dear M. RLH, Xin Chao from Paragon Saigon Hotel! Thank you for your feedback. We hope that you can share with us your feedback during your stay at our Hotel, it will help us to improve our services. Please accept our apology for any inconvenienced caused. We do hope that we will have a chance to serve you in upcoming time. Yours sincerely, Paragon Saigon Hotel team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Paragon Saigon Hotel on Oct 21, 2019
Dear Guest, Xin Chao from Paragon Saigon Hotel! It is our pleasure to serve you during your staying at our hotel and thank you for taking time to give us your feedback. We will continue to work hard to serve our guests. We look forward to welcome you back at the Paragon Saigon Hotel. Yours sincerely, Paragon Saigon Hotel team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Hotel is good staff are very friendly and helpful but wotif website is not as good as expected, no breakfast included with my booking very disappointed.
Stayed 4 nights in Sep 2019
Response from Paragon Saigon Hotel on Oct 1, 2019
Dear Guest, Xin Chao from Paragon Saigon Hotel! Thank you very much for choosing to stay at Paragon Saigon Hotel. We appreciate your good comments about our Hotel Staff. kindly be informed that our hotel has both rates for room only and room with breakfast and it is depend on customer choice. We appreciate for your kind understanding and we definitely look forward to welcoming you back Paragon Saigon Hotel! Your sincerely, Paragon Saigon Hotel Team.

8/10 Good

Lai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Paragon Saigon Hotel on Aug 27, 2019
Dear M. Lai Xin Chao from Paragon Saigon Hotel! Thank you for your feedback which will help us to improve our services. It is our pleasure to serve you during your staying. We do hope that we will have a chance to serve you in upcoming time. Yours sincerely, Paragon Saigon Hotel team.

8/10 Good

Johnny Chialin

Liked: Staff & service, property conditions & facilities, room comfort
Checked in late and found sink not quite cleaned(remnants of prior shaving) But saved by friendly staff .
Stayed 1 night in Aug 2019
Response from Paragon Saigon Hotel on Aug 20, 2019
Dear Mr. Chialin, Xin Chào from Paragon Saigon Hotel! Thank you for this review following your stay at our Hotel and your feedback regarding the sink has been raised to our concerning departments for improve our services. We do apologize for any inconvenience caused. We look forward to welcoming you again to the Paragon Saigon Hotel. Yours sincerely, Paragon Saigon Hotel team.

8/10 Good

Verified traveler

Stayed 1 night in Jul 2019
Response from Paragon Saigon Hotel on Aug 7, 2019
Dear Guest, Xin Chao from Paragon Saigon Hotel! Thank you for leaving your positive reviews on Expedia after your current stay with us! It has been our true pleasure to have you as our valued guest and we are glad that you enjoyed your stay with us.  We certainly look forward to welcoming you back soon and please do not hesitate to reach out to us before your next visit. Your sincerely, Paragon Saigon Hotel Team.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Super Clean Friendly Small but clean and effective pool
Stayed 4 nights in Jul 2019
Response from Paragon Saigon Hotel on Jul 17, 2019
Dear Guest, Xin Chao from Paragon Saigon Hotel! Thank you for sharing with us your great comments and we are very glad to know that you had a truly amazing time staying here with us. Moreover, we are more than delightful to know that you’re completely pleased with our location, rooms, pool and staff services. We do hope to warmly welcome you with other great experiences on your next visit. Your sincerely, Paragon Saigon Hotel Team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019
Response from Paragon Saigon Hotel on Jul 17, 2019
Dear Guest, Xin Chao from Paragon Saigon Hotel! Thank you for having chosen Paragon Saigon Hotel for your stay in Ho Chi Minh City and for sharing your comments. It's our pleasant to know that you enjoyed your stay with us so far and do appreciate for your constructive feedback as every guest impression is very important. We are looking forward to welcoming you back our hotel soon. Your sincerely, Paragon Saigon Hotel Team.

10/10 Excellent

Cheong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely helpful and answered to all my daughters' asks on local street guidance and sort. Location is another plus point.
Stayed 2 nights in Jun 2019
Response from Paragon Saigon Hotel on Jul 3, 2019
Dear Mr. Cheong, Xin Chao from Paragon Saigon Hotel! Thank you for your encouraging and positive feedback that we will share with our staff. We are blessed with a good location that is convenient to our guests. We shall continue to provide good service to our customers. We look forward to welcoming you back at the Paragon Saigon Hotel. Yours sincerely, Paragon Saigon Hotel Team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Classic modern hotel with comfort service.
What I was amazed the most was the design of the entrance. It has green, trees and flours arrangements to welcome the guests. The service was good. Airport pickup and suport to book local taxi using mobile app were offered by the reception and door man.its very useful to guests.
Stayed 2 nights in Jun 2019
Response from Paragon Saigon Hotel on Jun 27, 2019
Dear Anonymous, Xin Chao from Paragon Saigon Hotel! Thank you for your encouraging and positive feedback that we will share with our staff. We shall continue to provide good service to our customers. We look forward to welcoming you again to the Paragon Saigon Hotel. Yours sincerely, Paragon Saigon Hotel team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally nice and understanding. I my luggage was delayed and they offered lots of ideas and tips. They made recommendations for places to get a few things until my luggage arrived. They were courteous; friendly and spoke good English. The breakfast was also delicious.
Stayed 1 night in Jun 2019
Response from Paragon Saigon Hotel on Jun 25, 2019
Dear Mr. Anonymous, Xin Chao from Paragon Saigon Hotel! It is our pleasure to serve you during your staying at our hotel and thank you for taking time to give us your feedback. We will continue to work hard to serve our guests. We look forward to welcome you back at the Paragon Saigon Hotel. Yours sincerely, Paragon Saigon Hotel team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Paragon Saigon Hotel on Jun 17, 2019
Dear Anonymous, Xin Chao from Paragon Saigon Hotel! It is our pleasure to serve you during your staying in HCMC and thank you for taking time to give us your feedback. We look forward to welcoming you back at the Paragon Saigon Hotel. Yours sincerely, Paragon Saigon Hotel Team.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it clean and ambient is considered pleasing to me.
Stayed 4 nights in May 2019
Response from Paragon Saigon Hotel on Jun 10, 2019
Dear Anonymous, Xin Chao from Paragon Saigon Hotel! It is our pleasure to serve you during your staying in HCMC and thank you for taking time to give us your feedback. We look forward to welcoming you back at the Paragon Saigon Hotel. Yours sincerely, Paragon Saigon Hotel Team.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from Paragon Saigon Hotel on May 27, 2019
Dear Anonymous, Xin Chao from Paragon Saigon Hotel! It is our pleasure to serve you during your staying in HCMC and thank you for taking time to give us your feedback. We look forward to welcoming you back at the Paragon Saigon Hotel. Yours sincerely, Paragon Saigon Hotel Team.

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
I was warmly greeted by the bellman on duty when he came to open my taxi door. Check-in was a breeze and I was thankful that they let me check in at noon since my room was ready and I was coming from a local hotel and arrived early. The same bellman that warmly greeted me aggravated me when he brought my bags to my room and thought it was ok to tell me how much $1 was worth when I gave him a tip. I increased the amount I gave him but that was a huge turnoff because I hadn’t experienced this behavior with bellman at the previous 2 hotels. The room was small and a little dark due to the dark wood furniture. I could see a little bit of the river through the buildings out my window. The main thing that made this room uncomfortable was the lack of plugs at the desk. I eventually thought of the work around to unplug the router and use my power strip since the router had a US plug. The hotel is in a great location with plenty of food and mini mart options close by. The Peoples Committee, General Post Office and Notre Dame Saigon is a short walk away.
Stayed 2 nights in Apr 2019
Response from Paragon Saigon Hotel on May 21, 2019
Dear Anonymous, Xin chào from Paragon Saigon Hotel. It is quite disappointing to learn that the room was not prearranged properly. Please accept our apologies and we will look into the matters thoroughly. At our hotel, staff attitude and professional service are our top focus. We are pleased to know that you had experienced and have a kind word on the bellman staff. We hope to have another chance to welcome you back. Yours sincerely, Paragon Saigon Hotel Team

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradox Hotel... renovations
If I had known that they were doing renovations, I would no have stayed there. Access to the pool was not available, one of the major reasons I picked the Hotel. Without the renovations I would rate it excellent! I also noticed that after I booked the price dropped $20 per night😡
Stayed 8 nights in Apr 2019
Response from Hotel Management on Apr 26, 2019
Thank you for your feedback. We will take note of your feedback and work harder to improve our services. We do apologize for any inconvenience. Online rates are dynamic and we change rates according to occupancy and market demands. We appreciate for your understanding. We hope you will stay with us again in the near future. Thank you for your support.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Hotel Management on Apr 23, 2019
Thank you for your feedback. We take such feedback seriously and work harder to improve our services. We apologize for any inconvenience caused. Thank you for your support.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great location. Staff are friendly and welcoming. Breakfast has a large selection for everybody.
Stayed 4 nights in Mar 2019
Response from General Manager on Mar 27, 2019
Thank you for your nice and encouraging review. We hope to welcome you again to the Paragon Saigon Hotel. Thank you for your support.