Ratings based on 750 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Chicago

A Bit Disappointing

Posted Oct 21, 2017
Hotel is in desparate need of an upgrade. First room smelled like mothballs. We switched to another room that was better, but still was not great. Bed was rock hard and the bathrooms could have been cleaner. On the plus side the hotel is in a good location near Tienamen Square and the Fobidden City.
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Great location Great hotel

Posted Oct 2, 2017
Staff were fantastic and the hotel has everything including a great location. Been to Beijing and china many times and this is a great hotel. Highly recommend
5 out of 5
Recommended
for Everyone
by A verified traveler from NewYork

Nice hotel.

Posted Sep 24, 2017
Experience was wonderful , but the breakfast price is too expensive.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Little old but good condition, excellent location

Posted Sep 12, 2017
Pros: location
It is a old 5 stars hotel, but the condition is still ok. The best part of this hotel is the location. It sits in the central location of all main attractions. It takes only 5 minutes walking to Wangfujing street. The staffs there are very polite and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Buffalo NY

Beautiful luxury hotel in the Best Location

Posted Aug 31, 2017
After a Spartan experience in other Chinese cities, it was wonderful to be greeted so kindly at the NUO. Most all of the staff spoke enough English. The standard room is a suite and well appointed and maintained. The concierges were helpful and knowledgeable. The best part is also the location. Walking distance to the Forbidden City, Tian Amen Square and the beautiful Beijing Cultural Museum. Along the back of the hotel is a great shopping area with many delicious restaurants. STAY HERE, you won't be disappointed
5 out of 5
Recommended
for Couples
by A verified traveler from UK

Ideal hotel if you have food allergies.

Posted Jul 30, 2017
Pros: Quality rooms, menu for those with allergies or dietary needs, helpful staff with excellent English.
Cons: No
Location: Fantastic central location.
My wife has a gluten allergy and is very ill even if there is just slight contamination. The hotel staff made the restaurant aware and they took special care of her each time she entered the restaurant. The menu lists meals for allergies and diets, just like in Europe. We did not expect this in China, brilliant. They even made gluten free Bread each day for her, but if you also have a lupin flower allergy it's wise to check if it is ok for you still. Outside the meals the hotel is elegant and grand and very handy for getting to the Forbidden city and Tianamen square are only 15 mins direct walk on the same road. the staff speak good English and are extremely helpful. If you can afford it take the hotel airport pick up and you are met at the plane entrance and escorted through the airport. If you want a high quality and friendly hotel this is the one to choose.
Comment from Hotel Management
Aug 3, 2017 by Allen Xu, Hotel Management
Dear Value Guest Thanks for sharing your accommodation experience at Beijing Hotel NUO. Glad to hear your satisfaction and compliment of hotel service and food and appreciate of that. Awaiting of an opportunity of your next stay to provide high standard service again. Allen Xu Director of Sales & Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, MN

Great location, spacious room

Posted Jul 24, 2017
Pros: The room is really spacious and hotel decorations really created a at home ambient
Cons: Front desk reception staffs could be more caring of the guests concern.
Location: Forbidden City, Tiannanmen square, National Museum, Major shopping Centers, Restaurants, Night Market.
This hotel location is good, within a walking distance to the Tiannanmen and Forbidden City, very close to many Wangfujing Shopping Malls at Dong Chen district, at night, Neon light, close street reserved for pedestrians, many night-stands of variety of foods and merchandise are major attractions for foreign as well as Chinese tourists.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel convenient location

Posted Jul 19, 2017
There's no better location than this hotel. Walking distance to the forbidden city and to the shopping area. Located on the most historical road, the hotel is part of history itself. On that note, the hotel rooms do seem a tad bit old but the hotel staff is so nice. Be careful of tuk tuk drivers. They agreed to 40 RMB for two but when we arrived, he changed to 40 per person.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Very conveniently located for everything.

Posted Jun 23, 2017
Pleasant stay although not overly luxurious, some amenities need to be refreshed, nevertheless, this hotel remain to be our favorite amongst most of the centrally located top hotels, will certainly return.
3 out of 5
by A verified traveler from NYC

Disappointing after Raffles left as operator

Posted Jun 5, 2017
Seems the new Nuo brand is preparing for a renovation and not investing money into this hotel. The hotel is using furniture and accessories left from the Raffles and applied Nuo stickers over Raffles logos. This was disappointing for 5 star hotel. We also paid for lounge access which was not worth the money as there was no real food or options and they also charged RMB 8 per paper to print which is usually free for a few pages at other lounges when you pay. Pros: Staff was friendly and helpful Location is great for sightseeing Rooms were large General Manager was nice and explained that there will be changes soon Clean Cons: Poor lounge, with same snacks each day and very little selection Rooms were tired with uncomfortable beds and only providing one large towel for 2 people Food quality was not great and breakfast was disappointing with not so fresh items and cold food. Reusing old Raffles equipment Gym run down with no music or cold bottled water Staff come at 8am to clean rooms The cost for the room and lounge were not worth the money and needs a lot of work and investment to become a true 5 star hotel. The GM and staff were nice and helpful but a after 4 days a big difference in a negative way from the Raffles.