Ratings based on 435 Verified Reviews

4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2017
WFI was extermely weak, staff are freindly. Booked for two adults with breakfast, but was pozzeled when they billed me for the second person.
Comment from Hotel Management
Nov 27, 2017 by Colin, Hotel Management
I appreciate you bringing your experience to our attention. The issues that you described are unacceptable, and I sincerely apologize for your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
3 out of 5
by A verified traveler

Not so Grand

Posted Nov 18, 2017
Hotel was grand at one time... a long time ago. It is in desperate need of updating. Proximity to Forbidden City is good, but not really close to any restaurants or services. Hotel's restaurant is way too expensive for what they serve and they only have 1 not 6 as they advertise. Expedia breakfast deal is a ripoff as it is only for 1 person for 1 day of your stay. Breakfast was worst of our 24 day Asian trip, and all others were included with room price.
Comment from Hotel Management
Nov 20, 2017 by Grand Hotel Beijing, Hotel Management
Thank you for bringing your experience to our attention. We sincerely apologize for the issue . we are working on solving the relevent problem and providing more comfotable facilities for all of our guests.We would love to have another chance to provide you with a better experience the next time you're in Beijing.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great staff

Posted Nov 13, 2017
The staff was excellent. They were very helpful and polite. Hotel is a little old but nice. I would stay here again.
Comment from Hotel Management
Nov 15, 2017 by Grand Hotel Beijing, Hotel Management
Thank you for sharing your experience with us.We hope that you will give us the opportunity to provide you with a better experience the next time you're in our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ct. USA

HIstoric Dunhuang

Posted Nov 12, 2017
The most spectacular Tang Dynasty style hotel in the world with the best view of the Silk Road right from your room.
Comment from Hotel Management
Nov 13, 2017 by Grand Hotel Beijing, Hotel Management
Thank you for sharing your experience with us.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
5 out of 5
Recommended
for Families
by A verified traveler

Grand Old Hotel, a bit faded but still impressive

Posted Oct 16, 2017
We loved this hotel. It's an older hotel with a lot of grandeur to it. The lobby rooms are all beautiful, with chandeliers and wood paneling. Our room had marble tiles in the bathroom, classic wood furniture and tons of space. Some things were a little dated or worn, but they've clearly tried to maintain everything as much as possible. The staff were incredible helpful and the location was great for accessing the metro and walking to the Forbidden City. I would highly recommend, particularly if you want a place with a bit of local character. Pros: HUGE room. We had a family suite that had a separate bedroom with a king bed, a twin in the main room, a couch and chairs, two desks, a patio area and a washroom with separate shower and tub. We stayed for 4 nights and the extra space was wonderful since we had three adults. The staff - we waited to book our tours until we arrived and the staff was extremely helpful in figuring things out, making recommendations and giving us good tips. Location - there's a metro stop about a 5-10 minute walk away and it's a 10 min walk to the Forbidden City one way and a huge shopping area the opposite direction. It made for a great home base. Cons - food at the hotel was expensive and there wasn't anything nearby for small snacks. If older fixtures both you, this isn't for you. If you like old buildings, stay here. Our suite was on the main (5th floor) facing the interior atrium, so we had NO natural light.
Comment from Hotel Management
Oct 17, 2017 by Grand Hotel Beijing, Hotel Management
Thank you for sharing your experience with us.We hope that you will give us the opportunity to provide you with a better experience the next time you're in our hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sioux City, IA

close to tourist attractions, shopping

Posted Oct 7, 2017
Pros: its traditional décor, friendly staff
Location: close to many tourist attractions, including Tiananmen Square and the Forbidden City. It was also within easy walking distance to Wangfujing Street
We were in Beijing for four days. The Grand Hotel Beijing is close to Tiananmen Square and the Forbidden City. It was also within easy walking distance to Wangfujing Street. The hotel itself is a little dated but still beautiful and handsomely appointed. The staff is extremely service-oriented. A great stay, overall!
Comment from Hotel Management
Oct 9, 2017 by Grand Hotel Beijing, Hotel Management
Thank you for sharing your experience with us.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver, BC

close to everything in Beijing

Posted Sep 28, 2017
Pros: the building is beautiful
Location: lots of shops, the Scorpion market, the most famous beijing peking roast duck,
Great Hotel, English is always very challenging in Beijing but you can get by with very broken English or a dictionary app! area is close to YAnFujin Area which is all the shoppings etc included breakfast is for one person only and the 2nd person has to pay which we found it slightly misleading in the Expedia booking.
Comment from Hotel Management
Sep 29, 2017 by Grand Hotel Beijing, Hotel Management
Thank you for sharing your experience with us.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
5 out of 5
by lauri

Easy access to all, very clean, neat, safe.

Posted Aug 27, 2017 on Hotels
Excellent hotel, 5 min walk to the Forbidden City, Tianamen Sqaure, as well as 2 minute walk to the Wangfujing train stop on the 1 line, easy to connect to from the airport link after one train transfer if using public transportation. The pool is excellent and the staff is very attentive. The gym is great too with an attendant for both who was very kind. Quick and easy check in with staff who spoke English well. I would for sure stay here again. There are so many other sites to see that are easily accessible either by walking or by train. The Wangfujing street food with the scorpions, snakes etc is a few blocks away and the Silk Street market is easily accessible a few train stops away. Loved the pressure of the shower with all the amenities including a toothbrush, toothpaste, dental pick and comb. Rooms are spacious. Thank for Joyce and all the front desk staff. See you again soon!
Comment from Hotel Management
Aug 30, 2017
Thank you for sharing your experience with us.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
3 out of 5
by A verified traveler from UK

staff speak only chinese

Posted Aug 23, 2017
Cons: teach the staff languages.
Upon arrival to the hotel a receptionist asked for a credit card to have deposit which gladly I presented my Sterling (British Pound) credit card but he said : I shall take 16000 deposit, I was shocked because I paid every thing in advance. my son 44 years old asked for hot chocolate at breakfast, It was a big crisis and managers and dictionaries at the end he agreed to have water.
Comment from Hotel Management
Aug 25, 2017 by Grand Hotel Beijing, Hotel Management
Thank you for sharing your experience with us.We will strive to strengthen staff training .We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
3 out of 5
by Paul

Grand.... or not so.

Posted Aug 10, 2017 on Hotels
You can tell that this hotel was the best thing going at one point. Unfortunately other than location, it's seen better days. General upkeep was lacking behind new and more modern facilities. Spend some money for maintenance!
Comment from Hotel Management
Aug 25, 2017
Appreciate you bringing your experience to our attention. The issues that you described are unacceptable, and I sincerely apologize for your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.