Ratings based on 1,329 Verified Reviews

4.0 out of 5
86% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Great Hotel

Posted Aug 16, 2017
Wonderful hotel in a perfect location, centralized, close to the metro. Walking distance from Wanfujing shops. Staff is friendly, service is great! Breakfast buffet with plenty of variety, tour options for several locations within the city that even include lunch!
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Very good property close to history and shopping

Posted Aug 1, 2017
Pros: Property is very good, and the staff is great!
Location: Close to historical and shopping areas...all easily walkable (Forbidden City, Wanfujing, etc.).
Have stayed here in the past and will again. Really nice hotel in a great and convenient area...very good value.
Comment from Hotel Management
Aug 13, 2017 by Liming, Hotel Management
Dear Guest, Thank you very much for your positive feedback, we are looking forward to welcoming you again in near future! Duan Liming Quality and Trianing Manager Novotel Beijig peace
1 out of 5
by A verified traveler

No Wi-Fi, no internet access! Don't believe them!

Posted Jul 25, 2017
I tried everything to get Wi-Fi because they say it's free but no luck. I bought my international plan from my carrier but it still doesn't work IN this hotel. Only time it worked was when I went out of this ridiculous hotel and this was my international phone carrier plan, not this hotels. Can't believe they won't even secure internet access for their paying guests. Was very inconvenient not to have internet. Their computers didn't even work in the lobby either. What a joke.
Comment from Hotel Management
Jul 28, 2017 by Liming, Hotel Management
Dear Guest, Thank you for takint the time to share your comments with us, and I am sorry that our Wifi and Apple computer in the lobby not meet your expectations. We'll instruct our IT manager to check our system and rectify immediately. I am sorry for the inconvenience casued. I hope this experience will not expire your trust to our hotel and give us opportunity to better welcome you in the future. Sincerely! Duan Liming Quality and Training Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Hotel is outdated and has smell of old carpets.

Posted Jul 16, 2017
Excellent breakfast buffet Hotel is outdated. Dirty smelly carpets. Reasonable WiFi speed. Staff speaks limited English but is nice and trying their best to be helpful. Gym equipment is rusty and the room is poorly conditioned. I suspect the hotels doesn't check the coolant level in the AC. Ggggghhhhhjkiftfyyldodditsisiysyodkyzkyzkyzykzkyzykzkyzyosyozykzyzykzykzykzkyzykzyizyxuxhxjcjpyxmy Mhujhxulcucjcjckvkvkcjcuc
Comment from Hotel Management
Jul 24, 2017 by Liming, Hotel Management
Dear Guest, Thank you for taking the time to share your comments with us, and I am sorry that our room and its equipment not meet your expectations. We'll instruct our Engineering team to check our air condition and Gym equipment and rectify immediately. I am sorry for the inconvenience caused. On the other hand, I am glad to know that you satisfied with your overall stay with us, especially our breakfast and staff service. We all look forward to welcoming you again in near future. Duan Liming Quality and Training Manager Novotel Beijing Peace
3 out of 5
by A verified traveler

Needs a refurbish

Posted Jul 8, 2017
Staff friendly meals excellent overview lovely hotel rooms let them down
Comment from Hotel Management
Jul 10, 2017 by Liming, Hotel Management
Dear Guest, Thank you for taking the time to share your experience and I am sorry that the room not meet your expectations. We'll take your comment into our consideration to improve in the future. On the other hand, I am glad to know that our staff service and the meals are satisfying. We all look forward to welcoming you again in near future. Duan Liming Quality and Training Manager Novotel Beijing peace
3 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Older Hotel Perfect Position

Posted Jul 7, 2017
Pros: Position. Rooms are very spacious
Cons: Needs refurbishing. New carpets since smoking ban as the smell is off putting.
Close to the Forbidden City, Tiananmen Square and Wangfujing shopping area. Rooms are tired and in need of refurbishment and the corridors near the lifts smell of stale cigarette smoke.. urgently need new carpeting. Staff are friendly and obliging but could do with more trading in English.. the bar staff in the foyer really struggle with the basic drinks menu and this is not their fault.
Comment from Hotel Management
Jul 11, 2017 by Liming, Hotel Management
Dear Guest, I would like to thank you for taking the time to share your comments with us, and I am sorry that our non-smoking policy implementation not meet your expectations. We'll take your comment into our deep consideration to improve immediately. I am sorry for the inconvenience caused. On the othar hand, I am glad to know that you satisfied with your overall stay with us, especially our hotel location and rooms. We all look forward to welcoming you again in near future. Duan Liming Quality and Training Manager Novotel Beijing Peace
1 out of 5
by A verified traveler from toronto

Nothing like the pictures on Expedia.

Posted Jul 7, 2017
This hotel was gross- the room smelled like mould, sink, shower and lock were broken, and we had a windowless room!!! After one night we switched rooms and shower and sink were broken again, and still smelled like mould. Gross hotel.
Comment from Hotel Management
Jul 10, 2017 by Liming, Hotel Management
Dear Guest, I would like to thank you for taking the time to share your comments with us here, and I am sorry that the room not meet your expectations. We'll take your comment into our consideration to improve immediately. I am sorry for the inconvenience caused. I hope this experience will not expire you trust to our hotel and give us opportunity to better serve you in the future. Sincerely! Duan Liming Quality and Training Manager Novotel Beijing Peace
3 out of 5
by A verified traveler

AC not cool

Posted Jun 23, 2017
Almost no AC at night. Swimming pool not up to standard. Little choice of food. Old main door. Small room and no lift all the way from lobby to your room. You need to walk up to 2nd floor before taking the lift. If you want bigger room need to TOP up 100rmb.
Comment from Hotel Management
Jun 28, 2017 by Liming, Hotel Management
Dear guest, I woul like to thank you for taking the time to share your comments wiht us, and I am sorry that our air condition, swimming pool, food selection and the room not meet your expectations. We'll take your comments into our consideration to improve immeciately. I am sorry for the inconvenience caused. I hope this experience will not expire your trust to our hotel and give us opportunity to better serve you in the future. Sincerely! Duan Liming Quality and Training Manager Novotel Beijing peace
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice and near to Subway and WFJ street

Posted May 18, 2017
We stay for 4 nights and it's comfy. The bed is good. Most important was the speedy food room service. We are from Singapore and not used to northern china foods. But the Chinese food from the room service is nice and convenient
Comment from Hotel Management
May 23, 2017 by Liming, Hotel Management
Dear Guest, Thank you very much for your positive feedback, I am glad to know that you satisfied with your stay with us, especially our room service food. We all look forward to welcoming you again to Novotel Beijing Peace Duan Liming Quality and Trainding Manager Novotel Beijing Peace
3 out of 5
by Rowena

Average

Posted May 14, 2017 on Hotels
Average hotel - the foyer area is beautiful but rooms are average. The first room we stayed in had the shower above the bath. The water didn't drain properly when you had a shower (bath filled to ankle level). The hair drier was an ancient machine attached to the wall which overheated in your hand during use. We asked to change rooms and were moved to a better looking room on the 13th floor however the air conditioner didn't work. Brilliant location but this hotel is not of Novotel's usual standard.
Comment from Hotel Management
May 23, 2017 by Liming, Hotel Management
Dear Guest, I would like to thank you for taking the time to share your comments with us, and I am sorry that our room shower drainage, hair dryer and the air condition not meet your expectations. We'll instruct our Engineering team to check all our rooms equipment and rectify immediately. I am sorry for the inconvenience caused. I hope this experience will not expire your trust to our hotel and give us opportunity to better serve you in the future. Sincerely! Duan Liming Quality and Training Manager Novotel Beijng Peace Novotel Beijing Peace