Ratings based on 1,558 Verified Reviews

4.0 out of 5
86% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

Close to subway station

Posted Dec 12, 2017
Everything just fine, close to subway station, very convenient to travel around the city.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2017
The room is hot even though we didn't switch on the heater. Hotel building is blocking outside air coming in. Other than this, the room condition is quite satisfying.
4 out of 5
by A verified traveler

No view hotel room when it stated view bedroom

Posted Dec 5, 2017
Most of the rooms are vacant but they rather choose to give me one without view then one with a view.
4 out of 5
by A verified traveler

Location is fine .

Posted Nov 27, 2017
Location is fine, but the room clean up need improvement. As the room closed by the engine room. Too much noise as next room running.
Comment from Hotel Management
Dec 2, 2017 by Hotel Management, Hotel Management
Dear Guest We would like to thank you for choosing the Novotel Beijing Xinqiao as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here. It is always a pleasure to learn that our guest had a pleasant stay with us and we will share it with our team members. We are looking forward to your next visit! Kind regards Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2017
Luckily received a room upgrade to executive suite which was excellent.
Comment from Hotel Management
Nov 28, 2017 by Hotel Management, Hotel Management
Dear Guest We would like to thank you for choosing the Novotel Beijing Xinqiao as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here. It is always a pleasure to learn that our guest had a pleasant stay with us and we will share it with our team members. We are looking forward to your next visit! Kind regards Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

metro station just outside of hotel; good service

Posted Nov 16, 2017
Pros: customer service oriented - consistent with international brand
Cons: Improve the breakfast restaurant crowding situation and ensure empty food trays are refilled promptly
Clean and spacious room (deluxe king). Most staff can communicate adequately in English and do their best to assist. Breakfast buffet was very good. The only issue was the restaurant was too small and there were not enough seats/tables to accommodate guests. There were also delays in refilling empty food trays.
Comment from Hotel Management
Nov 25, 2017 by Hotel Management, Hotel Management
Dear Guest We would like to thank you for choosing the Novotel Beijing Xinqiao as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here. It is always a pleasure to learn that our guest had a pleasant stay with us and we will share it with our team members. We will definitely look into the details you mentioned and work with the respective managers on possible improvements. We are looking forward to your next visit! Kind regards Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Nov 14, 2017
Pros: The staff are great.
Cons: The heating and air conditioning should be available based on the temperature in the room and not just on the calendar.
The hotel is in a great location in downtown Beijing and quite reasonable. The rooms are on the small side, OK for a single but small for two people. The staff are superb and most responsive. The heating and air conditioning in November are based on dates and not on the weather.
Comment from Hotel Management
Nov 25, 2017 by Hotel Management, Hotel Management
Dear Guest We would like to thank you for choosing the Novotel Beijing Xinqiao as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here. It is always a pleasure to learn that our guest had a pleasant stay with us and we will share it with our team members. We will definitely look into the details you mentioned and work with the respective managers on possible improvements. We are looking forward to your next visit! Kind regards Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver , BC

Location is convenient , close to metro

Posted Nov 10, 2017
Overall was fine with location and convenience to metro and restaurants. Hotel lobby is fine with exception of room cleanliness.
Comment from Hotel Management
Nov 25, 2017 by Hotel Management, Hotel Management
Dear Guest We would like to thank you for choosing the Novotel Beijing Xinqiao as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here. It is always a pleasure to learn that our guest had a pleasant stay with us and we will share it with our team members. We will definitely look into the details you mentioned and work with the respective managers on possible improvements. We are looking forward to your next visit! Kind regards Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Good location and pleasant hotel

Posted Nov 10, 2017
MRT right in front of hotel and close to TianAnMen Square, Forbidden City and WangFuJing shopping centre.
Comment from Hotel Management
Nov 28, 2017 by Hotel Management, Hotel Management
Dear Guest We would like to thank you for choosing the Novotel Beijing Xinqiao as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here. It is always a pleasure to learn that our guest had a pleasant stay with us and we will share it with our team members. We are looking forward to your next visit! Kind regards Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

ok hotel

Posted Nov 3, 2017
Pros: nice staff and clean
Cons: It would be a nice hotel if they are willing to turn on heat by october. We stay from oct 28 to Nov 2. No heat at all.
Location: great location
It would be a nice hotel if they are willing to turn on heat by october. We stay from oct 28 to Nov 2. No heat at all.
Comment from Hotel Management
Nov 25, 2017 by Hotel Management, Hotel Management
Dear Guest We would like to thank you for choosing the Novotel Beijing Xinqiao as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here. It is always a pleasure to learn that our guest had a pleasant stay with us and we will share it with our team members. We will definitely look into the details you mentioned and work with the respective managers on possible improvements. We are looking forward to your next visit! Kind regards Hotel Management