Ratings based on 1,477 Verified Reviews

4.0 out of 5
89% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Great hotel - right outside metro station

Posted Aug 1, 2017
Excellent hotel - staff friendly and helpful and overall good understanding of english. Rooms very nice with all necessary extras - only problem was beds were a little hard but this is possibly the norm in Beijing. Buffet breakfast in Citrus restaurant very good and great Peking roasted duck in Chinese restaurant. Stayed 8 nights in July 2017
3 out of 5
by A verified traveler

Great location, okay hotel

Posted Jul 22, 2017
The hotel was fine - equivalent of a mid tier chain in the US. Location was excellent. The rooms were a bit dated but functional.
4 out of 5
Recommended
for Everyone
by A verified traveler

Okay hotel with excellent location

Posted Jul 10, 2017
It's a rather old hotel. So manage your expectation and it will be fine. Location is great. 2 different train line within walking distance. Remember to get hotel address for cabs, they do not seems to know Novotel by name.
Comment from Hotel Management
Jul 17, 2017 by FOM, Hotel Management
Dear Guest We would like to thank you for choosing the Novotel Beijing Xinqiao as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here. It is always a pleasure to learn that our guest had a pleasant stay with us and we will share it with our team members. We are looking forward to your next visit! Kind regards Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Great location and solid rooms/service!

Posted Jul 5, 2017
The location's really great. Its close to everything but it's out of the ring so it's cheaper. The subway station is less than a minute away which was a lifesaver in the beijing summer heat. The room was clean, and convenient. It is exactly what you would expect (which I didnt really appreciate until I had some bad experiences). As for cleanlines, there was a smudge on the floor and one of the towels were dirty. I called the front desk right away and when I came back that night I had new towels and the floor smudge was more or less cleaned.
Comment from Hotel Management
Jul 17, 2017 by FOM, Hotel Management
Dear Guest We would like to thank you for choosing the Novotel Beijing Xinqiao as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here. It is always a pleasure to learn that our guest had a pleasant stay with us and we will share it with our team members. We have noted your detailed comments in regards to the cleanliness and the concerned managers have been briefed to follow up. It is thanks to guest like yourself that we are able to improve ourselves and take corrective measures. We are looking forward to your next visit! Kind regards Hotel Management
2 out of 5
by A verified traveler from ca

Out of date but nice location

Posted Jul 1, 2017
A lot of local tour groups/ conferences each day. The hotel is over crowed! Front desk people are very friendly, but very slow. Expect long wait if you need to talk to them. Only 2 working elevators for the entire hotel and are very slow. The dinning service is just terrible. Food is ok, but service is really bad! The dinning facility is not clean and service is worse! I have seen a few times that supervisor argued with customers... I d avoid eating there at all cost! Gym is very small, not clean, and I'm not sure if the AC is working in there. Facilities are way out of date but location is convenient. I would not recommend it.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Very nice hotel centrally located

Posted Jun 26, 2017
Very nice hotel, ideally located in the city centre and next to subway station
Comment from Hotel Management
Jul 17, 2017 by FOM, Hotel Management
Dear Guest We would like to thank you for choosing the Novotel Beijing Xinqiao as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here. It is always a pleasure to learn that our guest had a pleasant stay with us and we will share it with our team members. We are looking forward to your next visit! Kind regards Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice hotel, close to MRT

Posted Jun 24, 2017
Pros: Very near to MRT and east to tour around using MRT.
Cons: Be more generous by giving more mineral water as requested.
Location: We go around using MRT such as 天安门, 鸟巢。。。。
The room & air-con was okay but I was allotted 2nd floor with window viewing wall & roofing. The worst part is extra mineral water requested charged $5.
4 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, TX

Excellent location Subway in front

Posted Jun 3, 2017
Clean comfortable room hotel with subway right in front, one block to a few shopping malls. Very convenient to tourists spots. Highly recommended due to the location. Make sure to purchase the transit card with 20RMB deposit 60RMB fill will last 3 days of subway and bus hopping, use map APP on transportation options A bit of wait for check in, would be better if reception personnel are not so serious and the buffet breakfast replenish of food could not keep up with large amount of 630am long weekend crowd, some selections were empty.
Comment from Hotel Management
Jul 17, 2017 by FOM, Hotel Management
Dear Guest We would like to thank you for choosing the Novotel Beijing Xinqiao as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here. It is always a pleasure to learn that our guest had a pleasant stay with us and we will share it with our team members. We will definitely look into the details you mentioned and work with the respective managers on possible improvements. We are looking forward to your next visit! Kind regards Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Tianjin, China

Posted May 31, 2017
Pros: The location was close to sites I wanted to see.
Cons: I would improve on the type of mattresses used. I would like something with more padding.
Location: Tian An Men Square and the Forbidden City are within walking distance.
Overall, it was a good experience. I was presented with a map immediately while signing in at the front desk.
Comment from Hotel Management
Jul 17, 2017 by FOM, Hotel Management
Dear Guest We would like to thank you for choosing the Novotel Beijing Xinqiao as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here. It is always a pleasure to learn that our guest had a pleasant stay with us and we will share it with our team members. We will definitely look into the details you mentioned and work with the respective managers on possible improvements. We are looking forward to your next visit! Kind regards Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from zibo, shandong

return visit

Posted May 19, 2017
Pros: quality and it is central for the tourist
Cons: I always find the reception area confusing.Where to check in and get information. the staff are very helpful.
Location: wang fu jin and the subway station can take the tourist to many famous landmark in Beijing.
I have stayed at this hotel many time since 2001. this hotel suit me and I know the area it is I quite well.
Comment from Hotel Management
Jul 17, 2017 by FOM, Hotel Management
Dear Guest We would like to thank you for choosing the Novotel Beijing Xinqiao as your accommodation choice during your recent visit to Beijing and at the same time taking the time to sharing comments with others here. It is always a pleasure to learn that our guest had a pleasant stay with us and we will share it with our team members. We are looking forward to your next visit! Kind regards Hotel Management