Front of property
Check availability

Reviews of Wangfujing Royal Phoenix Hotel

3.5 out of 5
Wangfujing Royal Phoenix Hotel
No.17 Qianliang Alley, Dongsi North Ave, Dongcheng District, Beijing, Beijing

Reviews

6.8
Rating 10 - Excellent. 6 out of 37 reviews" "
Rating 8 - Good. 13 out of 37 reviews" "
Rating 6 - Okay. 11 out of 37 reviews" "
Rating 4 - Poor. 5 out of 37 reviews" "
Rating 2 - Terrible. 2 out of 37 reviews" "

7.4/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Leonard

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

6/10 Okay

WeiZhong

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Willson, New York, NY

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is good except some amenities are a little bit out of time.
Stayed 6 nights in Apr 2019

8/10 Good

Lauren

Liked: Cleanliness, staff & service, room comfort
Good overall hotel, interesting location
We really enjoyed our stay in this hotel. It is located in a hutong, which is really interesting and gives a glimpse into local life. The staff are lovely and the rooms are comfortable. The only downside is the breakfast isn't very western orientated but we are in China, why should it be, the bar wasn't open at all and there was smoking on a non smoking floor, but that's not a deal breaker. Overall a good stay!
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service
The good things: Although it is in an alley, it is conveniently located close to a Metro stop (10 minute walk). Two helpful female receptionists, who went out of their way to help us organise taxis,and ensured a smooth check-in/check-out (while some others completely avoided even eye contact!) The room smells of cigarette smoke, and the tea cups were never washed! (but housekeeping did a decent job in the general upkeep of the room). The hotel had Best Western premier material, but there was no suggestion that it was part of BW, and it is far from being one of their premier hotels.
Stayed 3 nights in Apr 2019

10/10 Excellent

Paola

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This trip is very nice
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

2/10 Terrible

OYUNTULGA

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Wayne

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice property
Very nice hotel decent location. Limited English by staff and a little uninformed. Indicated that train station was 40 minutes by taxi. Unfortunately taxis don't go to train station. The kindness of a stranger helped get us a private car.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
so so
Stayed 1 night in Jul 2017

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic week
Great all around
Stayed 2 nights in May 2017

6/10 Okay

Henry, San Francisco

Ok for a short stay. Breakfast needs improvement.
Room was good size and comfortable. Although they can understand English, communication is somewhat limited. Well appointed but a bit worn. Caulking around the shower fixtures and edges were visibly worn and should've been fixed. Seems like it used to be a Best Western Premiere hotel that a local group took over. Lots of potential, but they need to do the minor repairs and change the carpet (also worn) to make this a real 4 star. The breakfast was poor. Selection limited and lukewarm. They had a chef, may be for eggs or other made_to_order items, but, there were no signs or indication he was to do anything more than make sure the chaffing plates had some food in them. Juice was from a bottle 1day, next day just water. Coffee pot was half full and didn't appear (nor smell) any good.

4/10 Poor

World Traveler, San Francisco

Disliked: Staff & service, property conditions & facilities
Not a single employee could speak English
Very bad experience to start with I was with my brother for four day stay at this hotel. They didn't give us two keys. Every time when one of us to leave the hotel, we have go to ask the front desk employee to open the elevator and push the button to our floor of the hotel. You need to swipe cared(hotel key) to ride the elevator. This was pain, because they don't speak one world in English. I had some important work that needed internet, and WIFI wasn't working for two whole days. Corridor carpets were dirty and smelly too.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a,neighborhood
We loved the hotel. Everyone was helpful and the rooms are very nice size. The hardest part was getting a taxi to take us there from the airport. It was dark and thankfully I took a, map of the hotel for the cab driver.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Good location wonderful neighbor hood
Good location ,all packages should include breakfast,staff should speak more English,television should have English stations mainly movies,CNN English ,also should cater for smoking guests and staff should not suggest tips ,you should be free to give whatever you like.

6/10 Okay

Suresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel's location is on an alley and taxis will refuse to come into the hotel. This is highly inconvenient especially when one arrives after a long flight and need to pull the baggage from main road to the hotel . It is worse at night. and when the weather is freezing. The staff speak very little English and could not give much local information. Otherwise the hotel is good. Rooms are spacious, clean and up to date. Room facilities are fine -coffee making facility, fridge in the room. Good heating system in place. Subway station is 5-8 mins by walk . Hotel needs to resolve the issue of the taxi or make arrangements for guests to be picked from airport at reasonable rate or from nearby station - Dongixemen where the Airport Express trains arrives. Dongixemen station is about 10 mins by taxi from the hotel and does not cost much.

4/10 Poor

Diana, London, Greater London W12, UK

Disliked: Staff & service
Not great for a family
We have booked a deluxe room in this hotel for 2 adults and 1 child (age 2.5). When arrived we were given a room with a king size bed (great), and told that if we want to have a bed for our child we should pay around 20 pound extra for each night. I felt this was out of order! When you book a room for adults and a child, wouldn't you expect to have a bed for your child?! So we had a lengthy discussion with the hotel staff about it, who phoned their sales manager 3 times, before they finally agreed to provide a bed for our child at no extra cost. The whole arguing and hearing the sales manager screaming on the phone, has put a real downer on our stay, as we felt like they were trying to "take us for a ride"! And on that basis, I would not recommend this hotel.

6/10 Okay

Verified traveler

Traveled with partner
地點在胡同裏面，的士都不肯駛進去，徒步行出大馬路起碼5分鐘，不方便，酒店設施陳舊破爛污糟，酒店職員無禮貌兼冷淡，只有整理房間的大姐有禮親切，不會再去這間酒店！
Stayed 4 nights in Oct 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
대체로 오래된 호텔 느낌. 방에 전등이 잘 안들어오고, 샤워기에 물이 새고, 먼지도 많고, 수건이나 이불 베개 시트도 세탁한 상태였지만 오래되고 얼룩져 있었다. 보수는 바로바로 해주었으나 매우 불편했음.
Stayed 1 night in Oct 2019

10/10 Excellent

Sou man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
打車很不方便
Stayed 2 nights in Aug 2019

8/10 Good

Weijin

Liked: Staff & service, room comfort
Bien placé près du Métro Dongsi et des commerces
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos atendieron súper mal, el hotel huele feo a húmedo y sucio, teníamos los desayunos incluidos y nos los querían cobrar. Encima de me cobraron la estadía en mi tarjeta de depósito y ya la tenía pagada por expedía. Dicen que me tienen de reembolsar el pago de expedía, pero fueron muy pesados. No lo recomiendo. Muy mala experiencia.
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Staff & service
備品（タオル）は黒ずんで、ボロボロ。 ロケーションは隣の建物の屋根。 廊下はカビ臭い匂いがしました。エアコンの温度調節は効かなかった。
Stayed 2 nights in Jun 2018

8/10 Good

Wah tung

Liked: Property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
改善空間頗大
價位可以，但缺點有二：一是網訂者不供應(含)早餐，對旅客增加不便；一是叫車太不方便了。本酒店位在胡同內，北京出租車大都不願進出酒店載客，旅客必須自行拉重行李，並走約100米到巷口之大馬路邊去攔車，等車又要耗去很長時間，對行程造成重大延誤。

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2017

8/10 Good

Wing Sze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2017

6/10 Okay

Catherine, Taiwan

Disliked: Staff & service, property conditions & facilities, room comfort
彈簧床不佳, 影響睡眠
房間的彈簧床實在太硬,現在的飯店都不可能還是這類彈簧床墊的. 浴室的shower door 無法緊閉, 洗澡時 shower whater 將浴室地板都弄濕了 櫃台check in & check out 的服務人員工作的專業度不足, 辦理check out不熟練, 簡單的退房程序辦了超過10分鐘,

8/10 Good

香港人手, Hong Kong

Liked: Cleanliness, staff & service
價格便宜的酒店
（1）酒店是挺乾淨的，而已房間很大！ （2）但前台服務員不夠親切，比方我在香港已經訂好房間及繳付所有的費用…但去到酒店，前台查來查去都說我未確認訂房 . 我說怎麼可能？？ 我都已經收到Hotel.com 確認的電郵 ！ 後來有一個經理走過去，查了一下又說名字打錯， 還說是 hotel.com 把我名字打錯……… 別耍我吧！ 我翻查資料， 根本我給的跟hotel.com 回覆的電郵中資料都沒錯 ！ 唉…… 這個酒店說錯的負責，我沒興趣去追究 ～ 反正覺得她們做事馬馬虎虎的 ！ （3）酒店的地點，也挺方便的 ！ （4） 房間的隔音超級無敵差， 幾乎每晚都能聽到隔壁房間的人說話 … 而且早上總是被那些關門的聲音吵醒 （不錯的天然鬧鐘）

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Heikko kielitaito ja hankala sijainti
Hotelli melko uusi, huoneet siistit ja pari pulloa juomavettä kuului hintaan. Vedenkeittomahdollisuus huoneessa. Kielitaito tiskillä heikko, minibar ei ollut käytössä,ravintola ei ollut auki esitteen mukaisesti, WiFi yhteys ei toiminut ylemmissä kerroksissa, ilmastointi ei ollut käytössä matkan ajakohtana (maaliskuun puoliväli)jolloin huone oli tukalan kuuma. Ikkunan avaamalla sai huoneen viileäksi, mutta tällöin huonolaatuista ulkoilmaa piti pääsää huoneeseen. Kaikki taksit eivät ajaneet hotellille asti, koska sijaitsee kapean kujan varrella -loppumatka n. 400m oli käveltävä.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
생각보다 큰 방이라 놀랐다. 중국 숙박업소는 난방이 잘 안되어서 춥다는 인터넷 글이 많았는데 여기는 난방이 너무 잘되어서 조금은 더웠다. 조식도 나름 먹을 만 했고 객실청소도 잘해 줘서 고마웠으나 지도에 있는 위치와는 조금 다른 위치에 있어서 놀랐다 구글 지도를 믿고 가서는 안된다. 그리고 영어가 통하는 직원을 한명보았고 체크인, 체크아웃 할 때 그 직원이 없어서 좀 힘들었다

8/10 Good

Lee, KH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good hotel. I want to visit again.
It is a best hotel I've ever been. Really clean and good service. But, only bad point is location. It is little far from subway station and Central city like Wangfujing, etc.

10/10 Excellent

Ka Pik, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體不錯。地點很好。我下次跟朋友來都會再住。
整體不錯。地點很好。我下次跟朋友來都會再住。

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Das alte Peking noch erleben dürfen
Das Hotel liegt mitten in den Hutongs. In 5min ist man an der Dongsi Stadion. Leider hat man in der Nähe des Hotels weniger Möglichkeiten für die abendliche Unterhaltung. Reinigungspersonal am morgen etwas laut. Empfangspersonal kann auf englisch kommunizieren. Alles in allem kann man das Hotel empfehlen.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
靠近南锣鼓巷，簋街
房间不错，位置也不错，就是不太好找。。。